While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We had a delicate family situation and needed someone to collect a photo album, digitise the old photos and then return the album. From the very start Alan was reassuring, understanding and professio... See more

Rated 5 out of 5 stars

Excellent friendly professional service. I contacted Alan after a series of family bereavements through which I had inherited a large and very muddled set of photos. Alan drove to collect/retu... See more

Rated 5 out of 5 stars

Alan is the most helpful, respectful and trustworthy man you can meet. I trusted him with all our family photos and videos pre digital era, and there were many!. Everything was scanned to the highest... See more

Rated 5 out of 5 stars

Having been 'stuck' with boxes of family photos, papers, videos, cine film etc, I was impressed when I first met Alan and am so pleased I trusted him with the scanning process. His care, attention and... See more

Company details

  1. Media & Publishing

Written by the company

Photo scanning service. I scan family photo albums, 35mm slides, negatives, video etc. Personal service. Long established niche family business. One man band. I drive around London & the South East every other evening picking up large photo collections. No postal service option. Don't post. There's too much to lose.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a delicate family situation and…

We had a delicate family situation and needed someone to collect a photo album, digitise the old photos and then return the album.
From the very start Alan was reassuring, understanding and professional. What I thought would be a difficult endeavour was done quickly and painlessly. My family in the US are overjoyed with the outcome. Seeing old photos of my beloved dad brought up to the best possible standard has been very, very moving. I cannot recommend this service highly enough. My only note is that he should charge way more for such an exceptional service!!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

Alan from Scan Van is a truly lovely person and he and his wife do excellent work. We recently entrusted them with 40 precious photo albums that belonged to my grandmother, photos ranging from the 70s to the early 2000s. Alan came by himself to pick them up and was able to give us a rough estimate of cost and further details on his process. He was extremely respectful of our home and was happy to answer any questions we had. He made us feel at ease and we were very comfortable handing our photos over to him.

A few weeks later he got in touch to say the process was done and we arranged a time for him to drop off the scanned photos and digital files. All the pictures came back in labelled piles so we can easily sort through them. The digital files themselves are very organised, he made great effort to categorise them, making sure to include any notes from the albums that indicate dates, times, events, names of family members and places. Even the backs of the photos themselves were scanned and included if they had writing on them. In addition to all this, they also have the equipment and the know-how to enhance old photos that have been damaged or faded with time - they look fantastic!

Scan Van has taken a mammoth task for us and streamlined it, instead of shelf after shelf of albums taking up space and barely being enjoyed, everything is now readily available for us to create as many copies as we like to send out to friends and family and takes up no space at all!

If you're considering digitising your pictures, we cannot recommend this service enough!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent friendly professional…

Excellent friendly professional service.

I contacted Alan after a series of family bereavements through which I had inherited a large and very muddled set of photos. Alan drove to collect/return the boxes in person which was great as I wouldn’t have wanted to post them.

He provided professional, expert and sensitive advice, and did a really impressive job of meticulously organising and preserving everything with great care and genuine interest.

I really recommend Alan’s service - I’ve got a great archive now to look at and share - and have uncovered family photos from the 1920s that I’d otherwise never have found at the bottom of a box! Very good experience.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

First class service

I am so pleased that I chose Alan to digitalise my parents photo collection. The level of personal interest and care he showed in our family archive was exceptional, so much so that I want to let future customers know that they are in very safe hands. The photos are now organised in folders exactly following my hand - scrawled list , and he want to the trouble of naming some that I had failed to label. Alan came to my house to discuss my requirements and offer advice, also to return the final product. He is an expert on caring for/digitalising vintage photos and albums. It could not have been easier from the point Alan was involved. It is not a cheap endeavour, but when you understand the time and care that Alan has gone to, it makes good sense. I highly recommend his service, and he is a thoroughly nice person to deal with.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantasic Photo Service, easy and cost effective

Alan has done the most amazing job with my photos that have been sitting in a draw for years. I am so thrilled with them. It was a lot of work for a very reasonable price. I couldn't recommend him more highly and will tell all my friends and family. A fantastic and reliable service. He even collects and delivers the photos so it is straightforward.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Simply exceptional!

Alan is one of those rare gems in the business world - polite, personable, quick to respond, exceptional quality of work, thorough ... I could go on.

If you have slides or prints that you wish to digitise and share with friends and family, then look no further. Alan collects your photos in person, scans them, completes a quality check on EVERY photo, and then returns the originals to you. There are no postage or pickup costs. One phone call is all it takes.

An unexpected bonus is that Alan scans both the front and back of those photos that feature comments on the back.

Scanned images are sent via WeTransfer.

I can't recommend Alan highly enough.

7 September 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic scanning service

Having been 'stuck' with boxes of family photos, papers, videos, cine film etc, I was impressed when I first met Alan and am so pleased I trusted him with the scanning process. His care, attention and methodical approach are exactly what was needed. Thank you!

30 August 2022
Unprompted review
Rated 5 out of 5 stars

I 100% recommend Scan Van and will not…

I 100% recommend Scan Van and will not use anyone else for scanning and digitising important, historical, valuable and personally cherished documents and photos. Alan has worked on both very large and very small scale projects for me and is always trustworthy, fast, and provides an excellent service and product.

11 August 2022
Unprompted review
Rated 5 out of 5 stars

I was clearing my loft and I found all…

I was clearing my loft and I found all my photo albums from my 60 years of life, and I took all the photos out and ended up with a box full of photographs. I found Alan on the internet and he came and collected all my photographs, plus a manuscript of a book my dad had written and my mum had typed on a manual typewriter in the 1980s. He scanned the lot, came back with a stick so I could put it in a photo frame which moves digitally and shows me all my life in my living room and everything I've done over the many years. I cannot tell you what a great service this is. Alan picked these things up from my house and he delivered them back, and the cost is really a fraction of what you would imagine it to be. Absolutely marvellous.

20 July 2022
Unprompted review
Rated 5 out of 5 stars

Alan is an absolute hero

Alan was an absolute hero, scanning thousands of precious photos - it was a huge job as some photos were in dusty albums, loose, in frames we couldn’t open without damaging the photos, in all sorts of awkward shapes and sizes, nothing was too much trouble for him.

He also took great care of the photos and returned them to us in perfect condition.

I know there are lots of services that offer scanning now, many with posh websites, but I can’t imagine any take as much care as Alan through his bespoke and personal service. I’ll be recommending him to all my friends - thank you, Alan!

11 July 2022
Unprompted review
Rated 5 out of 5 stars

Great job under complicated conditions

We had a very specific and sensitive scanning job on short notice with many changing details. Alan was super responsive, supportive, and made sure that everything ended up perfect. I couldn't have imagined a better service.

21 September 2021
Unprompted review
Rated 5 out of 5 stars

Above and beyond!

Alan is absolutely wonderful and we would not hesitate in recommending him and the Scan Van service. Alan went above and beyond, even repairing some damaged tapes that we thought were gone for good! Thank you for bringing so many memories back to life and creating an archive for future generations. It has been a real pleasure working with you.

15 July 2021
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Alan's service

I would highly recommend Alan's service. He scanned about 3000 family photos for us. He picked them up and dropped them back, sent me a We Transfer link and USB stick, all in about a week. His rates are really reasonable for such a good service too.

17 November 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Delighted with Alan's meticulous work and sympathetic approach. He made helpful suggestions about how to tackle my family archive, did exactly as he promised and delivered the results promptly. His scans are of high quality, improving the original images. These included photos which were silvering through age, negative film strips as well as slides, all of which are now in a form that I can easily work with.

12 November 2019
Unprompted review
Rated 5 out of 5 stars

Alan is your go to scanner

Alan is your go to scanner. He picks up your photos and delivers once they have been done. He’s 100% reliable and trustworthy. He creates folders according to years (if that’s what you want) and albums. I am a horder of photos and the keeper of the family photos and now I have everything on a hard drive. My children won’t be lumbered with my old photos as they will have access to them digitally. Look no further, Alan is the scanner.

25 October 2019
Unprompted review
Rated 5 out of 5 stars

Alan is the most helpful

Alan is the most helpful, respectful and trustworthy man you can meet. I trusted him with all our family photos and videos pre digital era, and there were many!. Everything was scanned to the highest quality, labelled and returned perfectly. It can be difficult to trust someone with something of such sentimental value but Alan made it easy. Another huge plus was he picked up all the albums and delivered results. Easy process. A very personal and reliable service.

4 June 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant service and results

Brilliant service and results

Alan collected my photos very soon after I'd contacted him, and then collected a few more from me a few days later.

The turnaround was really quick and the results are amazing. I'm so glad I paid him to do it rather than trying to do it myself on an app!

I'd highly recommend him to anyone.

20 May 2019
Unprompted review
Rated 5 out of 5 stars

I thought Scan-Van produced great scans.

I thought Scan-Van did a great job. I handed over a box of about 6000 photographs all from the 1970’s to about 2001 when I moved to digital. A few weeks later I had a USB stick with 6000 scanned images, all in labelled folders. The quality of the scans is really quite remarkable. I have zoomed into some and can see more detail than I could from the original print. I was never going to organised a box with 6000 printed photographs, but I have already organised the scans. It’s great to be able to find old memories.
I am very pleased, I would recommend and I would use this service again.

27 March 2019
Unprompted review
Rated 5 out of 5 stars

Amazing service!!

After my mum passed away we inherited a massive photo collection. (6,700 pictures I later discovered!) It was always my intention to scan everything for the rest of the family but I just didn’t know where to begin and I was fearful of handing over these irreplaceable pictures, until I found Alan. He was genuinely amazing. He came to visit me and assess the work involved. He personally collected the images, scanned them beautifully and returned everything in perfect order, the digital folders matching the original pictures organised in new folders and archive boxes. At every stage he kept me informed and answered all my questions and at the end personally delivered back the originals and gave me the images on usb pen drives as well as via download link. His service is wonderful and I could not recommend highly enough. Having instant easy access to the images is a special thing and finally the whole family can have a copy.
Amazing service, thank you Alan!!

30 October 2018
Unprompted review
Rated 5 out of 5 stars

Alan was fantastic

Alan was fantastic. I was understandably anxious about handing over 1000s (2700 to be precise) irreplaceable photos. Alan scanned them beautifully, putting them in the folders I'd requested and even scanning the backs of I'd written anything on them.

His attention to detail means I'm left with easily reviewable folders of photos rather than just replacing a physical mess with a digital one.

I'm so excited to actually look at my photos rather than have them completely inaccessible.

I had some albums scanned and Alan was fine about removing the photos from them to facilitate this.

I live overseas and Alan was able to liaise effortlessly with others to pick up my photos.

I would highly recommend him. Affordable, conscientious and reliable. Don't leave your photos languishing in a box, you can rely on Alan to do a good job.

11 July 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look