The process for applying was difficult. Then there was a long pause over a week where There was no communication. The customer service members is great, though. MEGJ~
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our agent Kenderlly was amazing! She answered all our questions. She was patient and thorough. She checked in to make sure everything was going smoothly. The examiner that came to our home made things... See more
Company replied
Brenda Serna is the most professional person I know. She went out of her way to satisfy me. On the other hand I am very disappointed and feel I was discriminated against with a premium that is based u... See more
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Worked with Jim Morecroft. I was recently laid off and lost my life insurance. I was uneasy about not having coverage to protect my family. Jim helped walk me through the process and made it fast a... See more
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Company details
- Term Life Insurance Provider Company
- also in
- Income Protection Insurance Company
- Life Insurance Agency
- Personal Insurance Company
About SBLI
Written by the company
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Contact info
1 Linscott Road, 01801, Woburn, United States
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from SBLI
We're glad you had a positive experience with our pricing and service. Thank you for your feedback; it means a lot to us.
Reply from SBLI
We're happy to hear that you've had such a positive experience with SBLI support. Thank you for your positive feedback!
Poor Communication
I have put in a claim for my father's life insurance policies which he paid diligently for more than 60 years in one case. After a month, there is still no response from SBLI. I have also written two emails to customer service about this claim and neither email received a response. I am disappointed with the standard of communication from a company my father trusted.
31 October 2025
Unprompted review
Reply from SBLI
Hi Timothy,
We’re very sorry to hear about the loss of your father, and we understand how difficult this time must be for you and your family. We appreciate you reaching out and sharing your concerns. Our records show that the claims were processed on October 31, 2025, and the benefit checks were mailed on November 3, 2025 to the named beneficiary.
Our team is following up with you directly via email to provide clarification and ensure all questions are addressed. If you need any additional assistance, please don’t hesitate to contact us at customerservice@sbli.com.
—The SBLI Team
The company generated 3 accidental…
The company generated 3 accidental policies on me with our my knowledge.
29 October 2025
Reply from SBLI
Hi Freddie,
We never want a customer to feel uncertain about their policies. Our records show multiple enrollments, and our team is already addressing your request to cancel the most recent one. You should expect a confirmation shortly.
If you need any further assistance, please reach out to customerservice@sbli.com or call 1-800-694-7254. We’ll ensure this is fully resolved to your satisfaction.
—The SBLI Team
Flustered it with no response or…
I have made multiple requests for comprehensive documentation regarding the standard life insurance policy pertaining to myself and my wife, including the accidental death coverage. However, I have not received any response to date.
29 October 2025
Reply from SBLI
Hi Eric,
We understand how important it is to have clear documentation about your life insurance coverage, and we’re sorry for any frustration this situation has caused. Our team is reaching out to you directly via email to ensure you have the information you’re looking for.
If you have any additional questions, please don’t hesitate to contact us at customerservice@sbli.com or call 1-800-694-7254, and we’ll be glad to assist right away.
—The SBLI Team
SBLI has made our family feel secure…
SBLI has made our family feel secure for over two decades. Communication and interaction with SBLI over that time period has been easy and efficient.
29 October 2025
Reply from SBLI
We're happy to hear that you've had such a positive experience with SBLI. It's great to know we've been able to make your family feel secure for over two decades! Thanks for sharing.
Mixed experience
Although it has been some 20 years since I last obtained a Term Life policy from SBLI, my experience this time was different. Last time obtaining a policy was easy. I am a relatively low risk customer. Based on my history the agent told me he thought I might not need any follow up medical exam. Not only did I need to do the medical exam (which was relatively painless), I had to do an extensive interview with a representative who was not the agent. The interview involved medical questions (ok) but also extensive questions about my finances. I'm not sure how this is a legitimate path of inquiry for a life insurance company. It might be worth investigating if a claim is made and there are irregularities, but to bind a policy in the first place? When I asked the interviewer why I had to answer these questions, she said she didn't know and SBLI 'just tells me what questions to ask.' Although I went through with taking out the policy to avoid restarting this process elsewhere, SBLI lost some trust with me during this process.
1 October 2025
Reply from SBLI
We appreciate you sharing your experience. We regret that your recent policy application differed from your past interactions and involved extensive financial questions. We aim to make the process smoother and will review your feedback regarding the interview process to ensure it aligns with our standards. Thank you for your business.
Easy to understand what my rates and…
Easy to understand what my rates and terms will be.
29 October 2025
Reply from SBLI
We're happy our service is easy to use and our rates are transparent. Thank you for your feedback.
Reply from SBLI
We're glad you found it easy! Thank you for your positive feedback; we appreciate it greatly.
Reply from SBLI
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback.
Reply from SBLI
We're happy to hear that you've had such a positive experience and are a long term member with SBLI. Thanks for sharing!
The communication was very good
The communication was very good. Only a couple mis-steps causing confusion and additional home visit.
4 November 2025
Reply from SBLI
We appreciate your feedback and are happy to hear that the communication was good overall. Thank you for your positive feedback!
Reply from SBLI
We're happy our service is easy to use and our rates seem fair. Thank you for your feedback.
I have been with SBLI for over 20 years…
I have been with SBLI for over 20 years and find their insurance rates to be the best! I have had friends and family take advantage as well. KUDOS!
29 October 2025
Reply from SBLI
We're happy to hear that you've had such a positive experience with our insurance rates for over 20 years! It's great to know your friends and family have benefited, too. Thanks for sharing!
Reply from SBLI
We're glad you found it easy! Thank you for your positive feedback; we appreciate it greatly.
I am extremely satisfied with my agent
I am extremely satisfied with my agent, Marc Ross, has been extremely helpful and friendly. I highly recommend Marc!
24 October 2025
Reply from SBLI
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback and are so glad the agent was helpful and friendly.
Difficult getting in touch with someone…
Difficult getting in touch with someone to answer questions. Still haven’t received a call about my questions with my bill. It was much better before all the electronic communication.
22 October 2025
Reply from SBLI
Hello, we’ve shared your feedback with our Customer Care team, and a representative will be reaching out to assist you as soon as possible. We value the opportunity to make this right and ensure your experience is a positive one.
very poor communication
very poor communication. We are still are not sure policy is in force
21 October 2025
Reply from SBLI
Thank you for sharing your feedback. Your agent will be reaching out today to confirm your policy status and answer any questions. If you’d like to discuss your experience further, please contact Ross Singmaster, Direct Sales Manager, at rsingmaster@sbli.com. We appreciate you bringing this to our attention and we’re here to help.
Reply from SBLI
We're happy to hear that you had a pleasant experience. Thank you for your positive feedback; we truly appreciate it.
Our experience with SBLI has been a…
Our experience with SBLI has been a very positive and easy process.
I’m so glad Select Quote matched us with this company.
17 October 2025
Reply from SBLI
We're happy to hear that your experience was positive and easy. We appreciate you letting us know, and we're so glad you were matched with us!
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