Sbirochester Reviews 

We had a network issue with our remote IP Phone system, and Ethan was able to resolve it. Great customer service and technical knowledge.

Ethan Byrne is the go to guy when my computer network is down. He comes in and just fixes it. When my network is down my office just stops and then my heart sinks and panic sets in that I just lost all my years of patient files and data. Then I remember Ethan set up automatic backups. He will only do it one way, the right way! I highly recommend him and his company. I don't trust anyone else with my data.
-Dr. Benson

Ethan is always there to help my business with its IT needs. He is talented and conscientious. Call him!

We hired SBI to help us upgrade our IT and network environment, and offered us a major upgrade for a very reasonable cost. We had built a new building for our company, and they were very flexible and came in after hours and even on the weekend to help us get all situated. SBI did everything from terminating wired network connections to setting up a new server, NAS file storage, firewall, and rack equipment setup. Everything looks clean and professional, and is working perfectly.

We highly recommend SBI for any business looking for a dependable, trustworthy, knowledgeable IT company for new equipment and networks to troubleshooting and maintenance.

I’ve had my own business ventures since 2002 and the single biggest thorn in my side has been IT support. It has cost me enormously in terms of time, frustration and money. Finding competent IT support is almost as challenging as finding anyone even marginally competent in SEO services. The worst thing about IT support, SEO services and attorneys is that they get paid based on hours, not results.

After having dealt with multiple providers over many years I was finally referred to Ethan, thank goodness! As an independent white collar nomad my laptop is my office and holds all the contents of my life: both professional and personal. When my computer goes down I’m like a beached whale, wallowing in the choppy surf.

I can call Ethan at a moment’s notice and he actually calls me back quickly, logs on remotely if possible and solves the problems promptly. I now have multiple redundancies in terms of back up devices, I clone my hard drive every weekend and we just created a master spdsht of all IT related information so that when I upgrade to new devices the transition can be as painless as possible.

If you’ve experienced the same frustration as I have I highly recommend Ethan for real results.

I was in need of a computer upgrade and Ethan was recommended. After sitting down and reviewing my needs he was able to give me a quote that was in my price range. From There he built and installed my new computer system within budget and estimated time frame. Now that I have had the system for a couple of weeks I can say it has exceeded all my expectations. I did not realize how much my old system slowed me down but I now can finish work that took me all morning in last than an hour. Ethan had all the knowledge and wisdom to put together a GREAT computer system and I will recommend him to my friends and family.

I back up every day but had a drive I archive with go down. Ethan was able to recover the data to a separate drive and even provided another with the restored data. I've had the chance to hand out SBI's name numerous times to my own customers. They're very happy to have Small Business Intelligence in their corner!

Ethan did great work figuring out our wireless issues, and cleaning up our custom software for billing that kept failing to auto-update. Thanks Ethan!