SAYE Reviews 

The delivery was fast even being crosssea. And the shoes it self are great, I loved it!

I am obsessed with Saye! Bough an M89 last year and have been wearing it on most days since then, it's so pretty and comfy! Now I've also got the M70 so I can alternate - also super comfortable and gorgeous! The only reason I don't buy more is because I want to cultivate a minimalist style.

Great fit, comfortable, casual

The leather tears after a short time, and customer support does not respond.

Addendum: ATTENTION: the statements made by SAYE in the answer below are not correct. I responded on December 30th. I sent reminders on January 3rd, 7th, 9th, and 13th. None of these messages received a response.
It’s interesting that a Trustpilot review is responded to immediately, while complaint emails are not answered at all.

Really good customer service experience.

Also i really like the sneakers. Good fit and they look great.

I don’t usually leave negative reviews, but for a product that’s marketed as “luxury” — especially luxury shoes — I felt like I should say something.

I’m basically echoing a recent 1-star review from another U.S. customer. I was looking for a more grown-up version of the Nike Blazer 77s and decided to try the M89 High. The proportions just feel off: super narrow overall, a skinny toe box, and somehow a bulky ankle. They’re not terrible shoes, but they definitely didn’t work for me.

The stitching and cuts on the side color strips were already pretty frayed right out of the box, which makes them feel more like a rough draft than a finished product. I also think the stitching on the Blazer 77s looks way better overall — it highlights the construction more and just feels more balanced in terms of the shoe’s proportions.

What really sealed it was the return process. The company will either give me a full-value gift card or charge $35 to return them, which, counting the shipping cost to receive the order, is about a third of what the shoes cost. They’re shoes. If they can afford to issue a full gift card (covering return shipping plus shipping a new pair), they can clearly afford the return shipping; they choose not to.

Furthermore, they ask you to wait 1-3 days for a return packaging label, and a separate potentially different wait for notification of a "drop off point". I must be missing something here ...

Overall, this feels like lazy customer service from a “luxury” brand, especially one that already seems to have some durability complaints. As we already know, there is no substitute for iconic. I’d skip these.

Do not buy these unless you are positive you will keep them (sizes are a bit off, long and skinny by can make your feet look big). Or you live in Germany. Otherwise returns are a nightmare. 1st, they charge you $35! Rip off. You have to print 3-4 forms, use DHL which is the least common shipper in the US, get a customs window etc. a joke. Even takes “1-3 days” to dueled the label. Epitome of ineffective. Avoid, far too many great brands w US customer service.

Nicest and comfiest shoes I’ve ever bought!

Great shoes, great customer support. very comfortable

Bought a pair a the shipping was really fast. the shoes are very comfortable too.

The girls from the store were really kind and helpful. Many different shoe styles at good price.

Great brand as they are environemntally frienfly.

A great brand !

They were able to exchange the shoes I had ordered and also came my way to help me fasten the shipping.

Super Quality :) I love my shoes!

Quick postage, beautiful packaging, and sustainably made sneakers that feel like I’m walking on clouds. What’s not to love?

Return and exchange process was extremely easy.

I bought a pair of tomato M99 City and they are just great! Comfortable, warm and cool. But most importantly, knowing that no animals have been hurt and the impact of my shoes on the planet is reduced to a minimum, make them even more valuable.

After wearing the shoes a few days they started coming apart at the seams. I wrote to the customer service about this, they wrote back soon after asking for pictures of the shoes which I sent them and then I never heard back – even though I tried reaching out multiple times.