SAWS UK LTD Reviews 954

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I've just bought some saw blades that we haven't ordered for 5 years and Nathan was very helpful in finding which numbers related to the application we needed. After trawling through a competitors web... See more

Company replied

Rated 5 out of 5 stars

Made a bandsaw purchase today, weve used saws uk many of times before and always had a fabulous service from them. Thank you to Chris today for your great customer service and sale of are new saw it w... See more

Company replied

Rated 5 out of 5 stars

I have never had to order band saw blades before, so when I phoned and quoted the dimensions given by the manufacture, the salesman I spoke to knew what I was requesting.(Even when I was not sure.) On... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Answered all questions quickly and professionally, even sending a couple of videos to demonstrate one of our queries, can not fault them. Quality and speed of delivery, second t... See more

Company replied

Company details

  1. Manufacturer

Written by the company

With over 37 years of expertise, SAWS UK has been a cornerstone in the bandsaw industry since 1989. Specialising in bandsaw and circular saw machines, metal, wood and plastic cutting solutions, spare parts, service and training, we offer a comprehensive range of products tailored to meet the diverse needs of industrial sectors. Renowned for our trademark brands like Alligator Bandsaws and Comet Circular Saws, we are committed to delivering quality, reliability, and expert support to our valued customers. We are a UK agent for Doall, Carif, Meber, Macc, Bonetti, Rusch, Simec, Uzay Makina, Forestor Sawmills and Startrite bandsaws. Whether you're in need of a new bandsaw, seeking advice on machine selection, or looking for the right accessories, SAWS UK is here to provide personalised solutions and unparalleled service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

954 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Efficient

Quick response to the query

1 May 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Good Afternoon,

Thank you for your review.

We appreciate your continued custom.

Many Thanks,
Aidan

Rated 5 out of 5 stars

Fast delivery and a great price

Fast delivery and a great price

18 April 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Hi Jon,

Thanks for your review.

Always happy to provide a great service.

Many thanks,
Aidan

Rated 5 out of 5 stars

Very good quality

Very good quality, good service, and a fast delivery.

9 April 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Dear Sheila

Thank you for the positive review, we are always happy to help.

Best regards

Josh
Office Manager

Rated 4 out of 5 stars

Aidan was most helpful suggesting the…

Aidan was most helpful suggesting the saw blade spec we required. The parts arrived quickly and performed well, far better than the blades we used previously.
Big thankyou to Saws UK.

18 March 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Hi Mark,

Thank you for taking the time to leave a review.

We are glad that we have been able to provide you with blades that have performed so well.

Many Thanks,
Aidan

Rated 4 out of 5 stars

New band saw bladesuk.

Dear saws uk.
Helpful service when ordering,said blades would be
dispatched Monday, should arrive Tuesday
Still not here Thursday lunchtime , so rang to check
if they had been dispatched , you looked at parcel tracking and told me the parcel was outfox delivery,and arrived mid afternoon.
Thank you Chris.

1 March 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Dear Chris Maddock,

Thank you for your overall satisfaction with our service. With the delay in your delivery, Parcelforce usually offers next day delivery, however, it is not guaranteed. Unfortunately, it took 3 working days for them to deliver your order.
We are very sorry about that.

We hope to offer you a 5- star service in the future.

Kind Regards,
Chris.

Rated 5 out of 5 stars

Excellent service

Excellent service

29 February 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Dear Penny,

Thanks for the positive review. We hope to continue serving you in the future.

Kind Regards,
Chris.

Rated 5 out of 5 stars

Rectifying mistake

Saws UK delivered wrong size blade, I returned in person to factory. Staff were extremely friendly. And rectified whilst I waited.

7 March 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Dear Dave,

We are glad you had such a good experience. We are always happy to serve.

Kind Regards,
Chris.

Rated 5 out of 5 stars

Rapid delivery of the replacement part

Rapid delivery of the replacement part, with helpful information on installation as it was an upgrade.
Thanks 😊.

22 February 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Dear Maurice,

Thank you for your positive review. We look forward to working with you in the future.

Kind regards
Aidan

Rated 5 out of 5 stars

Quick delivery

Quick delivery, quality blades

23 February 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Dear Steven,

Thanks for the positive review. All the best and we wish to continue to serve you like this in future.

Kind Regards,
Chris

Rated 5 out of 5 stars

We Found a Company on the internet who…

We Found a Company on the internet who sold Bandsaws.
Asked for some quotes for Bandsaws.
Asked if they had any alternatives Bandsaws, that they had in stock.
Found they had just the bandsaw we wanted.
Asked questions about it.
Paid the money for it
They delivered it.

It was a textbook purchase thanks to all the pictures and fast email communications.

Simples ;-)

Thank-you Aidan.

28 February 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Hi David,

Thank you for the lovely review.
I am glad we could provide textbook service for you.

Look forward to working together going forward.
Many thanks,
Aidan

Rated 5 out of 5 stars

first class

19 February 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Dear Mick

Thank you for your positive review. We look forward to working with you in the future.

Kind regards
Josh

Office Manager

Rated 5 out of 5 stars

Mensshed

Quick and easy delivery

15 February 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Hi Andrew,

Thank you for taking the time to leave a review, I am pleased you had a good experience and we look forward to your future custom.

Kind regards,
Aidan

Rated 5 out of 5 stars

excellent service

excellent service, next day delivery

13 February 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Dear Jason

Thank you for the positive review, if you need anything else please let us know.

Best regards
Josh

Office Manager

Rated 1 out of 5 stars

We paid our invoice it wasn't updated…

We paid our invoice it wasn't updated and we still don't have our blades.

8 February 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Good Afternoon GBS.

Unfortunately, we are currently 2 staff down in the office and bank payments have not been reconciled. We pride ourselves with next day delivery and top customer service. Our Trustpilot reviews confirm this.

I personally apologise for this delay. Your blades were made up and picked up by Parcel Force this afternoon(08/02/24). Delivery will be tomorrow.

Many Thanks
Alex

Rated 5 out of 5 stars

Really helpful

Really helpful knowledgeable customer service at great prices

8 February 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Hi Diane,

Thanks for the review.

We are always happy to help and provide great customer service.

We look forward to our continued relationship.

Kind Regards,
Aidan

Rated 5 out of 5 stars

Walked me through getting the correct…

Walked me through getting the correct blades for an extremely old saw. Thanks!

1 February 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Hi Louis,

Thank you for taking the time to leave a review, I am pleased you had a good experience and we look forward to your future custom.

Kind regards,
Aidan

Rated 5 out of 5 stars

Band saw

Great service but box the saw blade came in was too large 😩

17 January 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Good afternoon Jeremy

Thank you for your positive review, I will ask stores to send in a more suitable container next time.

Best regards
Josh

Office Manager

Rated 5 out of 5 stars

Excellent telephone advice followed by…

Excellent telephone advice followed by swift delivery after website order.

12 January 2024
SAWS UK LTD logo

Reply from SAWS UK LTD

Hi Ian,

Thank you for taking the time to leave a review, I am pleased you had a good experience and we look forward to your future custom.

Kind regards,
Chris.

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