Saunabox Reviews 377

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers had a great experience with this company. Customers are really happy with the ease of setting up the products and the quick response times from customer service. Many people find the products to be of high quality, well-made, and effective, often exceeding their expectations. Reviewers frequently mention the excellent user experience, highlighting how easy the products are to use and how quickly they heat up. However, some customers were not happy with the customer service, reporting issues with slow responses, unhelpful interactions, or a complete lack of communication. A few people also experienced problems with product quality, such as broken parts upon arrival, products failing after a short period, or receiving defective items.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers express satisfaction, praising the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the exceptional and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the product, describing it as stellar,... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the product's ease of... See more

Response time

Consumers generally express satisfaction with response times, highlighting quick and knowledgeable support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some reservations about a purchase like this, but Nicole reached out to me early and was consistently available for questions over the course of a week while I did my research. If there was some... See more

Company replied

Rated 5 out of 5 stars

I received my SaunaBox Solara and have to say this thing is absolutely stellar. The quality of the materials far exceeded my expectations for sure. Whoever designed this is an absolute genius. I set i... See more

Company replied

Rated 5 out of 5 stars

It is a portable steam bath / sauna! I'm used to having the sauna after a workout back at my previous workplace and having the Saunabox at home eliminates the need for me to go out and enjoy the ben... See more

Rated 5 out of 5 stars

I was looking to purchase a sauna and saw this one on KTLA so I decided to try it out. I even got a code to get a discount and sales representative Nicole reached out to me and was very helpful. She a... See more

Company replied


Company details

  1. Sauna

Written by the company

We've created the world's most accessible at-home wellness experience.


Contact info

3.9

Great

TrustScore 4 out of 5

377 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

SaunaBox is the real deal

SaunaBox is the real deal. I use it daily after workouts and long 12 hour work shifts. This helps me recover fast, clear my head, and stay dialed in. It has a clean design, no fluff, just performance. If you take your discipline seriously, this belongs in your setup.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Purchase

The Saunabox was delivered in great time. Once I got it, was easy to put together and once set up, I jumped in. I find that it takes almost 20 min to get the 'window' steamy, but this gives me time to get everything set up. Works great and I usually set temp at 6. I just rec'd the fan and now I may have to back it back to 5 as it really gets the hot air moving around. Have had for almost 2 months and use it on average 5 days/week and no issues. I do use only distilled water in the unit (bought a distiller machine).

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Addicted to my Sauna

Love my Saunabox! Have had it for over a year now and I’m still addicted to it. Great product and price point. Customer service is helpful and quick to respond. Don’t know how I lived without a sauna at home before. 100% recommend

30 July 2025
Unprompted review
Rated 5 out of 5 stars

The setup was a breeze

The setup was a breeze. Used the slightest amount of olive oil to get a couple of curved bars through their sleeves.

I keep my PlungeBox on my outside patio and even with the sun hitting it in the morning, the water was still cold when I got in.

Overall, this has been great to have. Easy to put together, insulated and the shopping plus shipping experience was great.

27 June 2025
Unprompted review
Rated 1 out of 5 stars

I recieved a sauna box for Christmas

I recieved a sauna box for Christmas. It was great for the first six months! The portable steam unit stopped working the middle of May. It is now the end of June and I’m still waiting on a replacement. Haven’t used the sauna in over a month. Customer service is awful.

29 June 2025
Unprompted review
Rated 1 out of 5 stars

Bad product and customer experience

In February, I purchased a SaunaBox GO for a total of $549. About three weeks later, the heater stopIn February, I purchased a SaunaBox GO for a total of $549. About three weeks later, the heater stopped working. I contacted customer support, and they asked for videos demonstrating the issue. After providing all the required evidence, they confirmed they would send a replacement unit.

Unfortunately, it has now been over three months without any follow-up or delivery. Based on this experience, I cannot recommend this product. The customer service has been extremely poor, and the quality of the heater unit appears to be unreliable.

26 June 2025
Unprompted review
Saunabox logo

Reply from Saunabox

Hi Juan, we are seeing that your device was delivered several months ago. We apologize for the delay as that is not something we stand by! We will be bringing this up internally to understand how this happened and ensure it does not happen again in the future.

Rated 1 out of 5 stars

Horrible product

Horrible product. They do not stand behind their product. My heating unit went out after two weeks and they will not honor the warranty. I would suggest not using this product unless you don’t care about a warranty and poor quality.. Kent Trimbach

1 June 2025
Unprompted review
Rated 1 out of 5 stars

the product is garbage and customer…

the product is garbage and customer service might be the worst i have ever experienced lasted maybe less then 10 times using it ,Emailed customer service told them it stopped heating up ,they told me to take a video of the unit not heating up ,instead of sending a call tag to pick up unit and sending me a new one ,total garbage company
7782

9 March 2025
Unprompted review
Saunabox logo

Reply from Saunabox

Hi, we do not have a ticket associated with your name. Can you please share your order number so we can look into this for you and make things right? Thanks so much.

Rated 5 out of 5 stars

The customer service I received was amazing

The customer service I received was beyond -any companies I have ever dealt with. They responded in a prompt manner and within 5 minutes of each email. And not only was my sauna box past warranty date but they actually still allowed the warranty claim. I am so beyond impressed with the support I received.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

I had a friend that raved about this…

I had a friend that raved about this product, I was skeptical at 1st until a co-worker had nothing but good things to say. I have now owned a SuanaBox for over a year and couldn't be happier with my decision to purchase one. I use it almost daily and feel nice and relaxed after I use it. I highly recommend this product!

19 May 2025
Unprompted review
Rated 5 out of 5 stars

THIS IS THE ONE! LOOK NO FURTHER!!!

This company is AMAZING! I bought the sauna box kit pro last year and use it daily. It’s holding up strong with absolutely ZERO issues. I also own the plunge box XL and I can’t get enough of it! Plenty of room for me (6’3” 220 lbs) and so comfortable to recover in. I couldn’t say more positive things about this product and the company. They have an excellent support team and I highly recommend them! Buy their products!

18 May 2025
Unprompted review
Rated 5 out of 5 stars

It’s a great product that works great!

It’s a great product that works great. Takes 15-20 mins to steam up. I have an in house filter so that helps with the water. Overall I love it and use it 2-3 times a week. Avoid putting on a carpeted area. Basement slab or garage slab would be best.

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellenta

Excellent
A must have for your health
Been good so far no issues
Wish I had one sooner
Costly with tariffs now, but lucky I purchased before

16 May 2025
Unprompted review
Rated 5 out of 5 stars

This sauna was great

This sauna was great for the price and for the connivence of being able to plug in. It got hot and steamy when in there. It does go through a good amount of distilled water - be prepared for that, but it is worth it. Thanks for making this product!

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Great product!

Easy set up and works better than I imagined. I've had it for over a year now and have had no issues. Bought a second one for my nephew, who loves it also.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

My Saunabox is the best investment I’ve…

My Saunabox is the best investment I’ve made in a long time. The easy setup makes it really convenient for our small home. I was also quite surprised by the level of heat it produced. I’m happy with my purchase and will be a Saunabox user for many years to come.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

It does its job!

I received a quality product that is easy to use and requires minimum maintenance. I have been using it for over a year now and it makes me sweat the same now as it did when I first received it.

12 May 2025
Unprompted review

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