Great Hyrox class training with Daniel in sats parken. I've done it a few times and he has great energy, motivation and most important of all good music. Hard workout, can recommend ;)
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
1) Too many people in Gentofte center around 5 pm. 2) Classes fully booked with waiting list which does not bode well for one’s own planning. People can unlist themselves from classes with only 2 ho... See more
Company replied
Brilliant instructors and service minded staff at the reception. But …. the lack of aircondition in the fitness room (“sal”) at Fisketorvet is becoming a big problem. When stepping into the room, wher... See more
Company replied
Gym is nice but dumbbells are always misplaced and personnel does not put them back in a logic order, even when on the rack they are in a random order and some of them are totally missing (it’s als... See more
Company replied
Company details
Written by the company
Vores vigtigste mission er at gøre din hverdag sundere og gladere gennem fysisk aktivitet. Vi byder alle velkomne, uanset hvem du er, og hvor meget du har trænet. Vores centre har kompetente og inspirerende personale, dedikerede holdinstruktører, uddannede personlige trænere, personale i hele åbningstiden og et bredt udvalg af udstyr. Med mere end 250 fitnesscentre i Danmark, Norge, Sverige og Finland glæder vi os til at motivere til træningsglæde hver eneste gang, og vi har et ambitiøst mål om at bidrage til folkesundheden gennem fysisk aktivitet. Vi værdsætter derfor al feedback, så vi kan blive endnu bedre - og på den måde motivere endnu flere 💙
Contact info
Copenhagen, Denmark
- sats.dk
3.4
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They changed my gym without telling me
SATS rodovre closed and without prior notice they changed me to the branch of herlev which more 4km away.
I never asked for the change and without prior notice they did what they wanted, I sent a message to cancel and return the money but they never responded
1 April 2024
Unprompted review
Reply from SATS Danmark
Hello May,
We apologize for any inconvenience caused by the closure of SATS Rødovre.
We want to assure you that we always send a notice regarding any changes to the memberships. We have sent out a notice via e-mail regarding the closure of SATS Rødovre and the transfer to SATS Herlev.
All members with a membership connected to the Rødovre club was transferred automatically to the one in Herlev, since the Herlev club is one of the closest centers to Rødovre.
Unfortunately, we cannot process cases on Trustpilot, so please send us an e-mail via our contact form, so we can look into your case ⭐
You can find our contact form here: https://www.sats.dk/kundeservice/kontaktformular
I wish you a great day!
Best regards,
Sofie / SATS
Quick and helpful support
I had a problem with the membership and within 5 minutes of talking with customer support, it got fixed and I even got a 50% discount for a month.
Thank you Sofie from Customer Support!
4 April 2024
Unprompted review
Reply from SATS Danmark
Hello Mario,
Thank you for taking the time to share your positive experience with us! ⭐
We're so happy to hear that our customer support team was able to quickly resolve your membership issue and even provide you with a 50% discount for a month.
I will be sure to pass on your kind words and feedback to Sofie🌞
If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!💙
Have a great weekend!
Best regards,
Christine / SATS
Stay away from SATS
I have had it with SATS. Beside been expensive.
1- Too many people in the centers an terrible ventilation.
2- The sauna is never working properlly.
3- Machines that are broken and not fixed for months.
4- The worst is, they keep on messing with the payments. Of course, charging you more than they should. Running a SCAM with INTRUM. They even had my credit card nr, and yet I was sent to INTRUM twice. It's just not good enough.
5- Terrible costumer support. Service noon existem,
6- No call support to costumers. It's patetic.
My advice is choose another Center to traine and stay away from SATS, is not worth the money.
7- I would give -5 stars if I could.
8- They cancel my membership after I have post this message on trustpilot. Claming that I haven't payed. And I have the reveived. It's just too much. -10 stars to SATS CROOKS. IT'S just unbelievible.
27 March 2024
Unprompted review
Reply from SATS Danmark
Hello Paulo,
We're truly sorry to hear about your experience.
We understand the importance of a comfortable and well-functioning environment for our members, and we are sorry that it sometimes might take a while to fix some of our machines, as it can be difficult for our technicians to get ahold of the right parts for the machines ⭐
We see that you're already in contact with one of our colleagues regarding these matters, and we appreciate you bringing them to our attention.
Please know that we take your feedback seriously and are committed to addressing these concerns promptly and effectively.
Your satisfaction is important to us, and we want to ensure that your concerns are fully addressed.
Once again, we apologize for any inconvenience you've experienced, and we hope to have the opportunity to regain your trust in the future.
We wish you a great day!
Best regards,
Christine / SATS
Cady is The absolute best instructor!!
Cady is The absolute best instructor!!! Wether it being personale training or instructing.’
She should receive a Price ♥️
20 March 2024
Unprompted review
Reply from SATS Danmark
Hi Barbara
Thank you so much for your glowing review!
It's fantatsic to hear that Cady has had such a positive impact on your experience, whether it's through personal training or group classes.
We're lucky to have her on our team!
Wishing you many more challenging and fun workouts with Cady 💪
Kind regards
Patricia / SATS
Tina is the best instructor
Tina is the best instructor - bodycombat is highly effective and so much fun.
21 March 2024
Unprompted review
Reply from SATS Danmark
Hi Susanne
Thank you for the review.
It's great to hear that Tina is such a fantastic instructor, making BodyCombat both effective and fun 💪
Wishing you many more enjoyable workouts and success on your fitness journey!
Kind regards
Patricia / SATS
SATS Fields
I train in SATS in Fields and I love it. The gym is big and the machines are good. Even when somehow crowded, you can still manage to have a decent training. The gym is clean and the service mostly good and friendly.
13 March 2024
Unprompted review
Reply from SATS Danmark
Hello Roy,
Thank you so much for taking the time to share your positive experience at SATS Field's! We're thrilled to hear that you love training at our gym and that you find our facilities spacious and well-equipped 💪
Maintaining a clean environment and providing friendly service are top priorities for us, so we're delighted that you've noticed and appreciated our efforts in this regard.
Your feedback truly means a lot to us, and we're grateful for your kind words. We look forward to continuing to provide you with an excellent gym experience and supporting you in reaching your fitness goals 💙
Have a fantastic day!
Best regards,
Sofie / SATS
Dessy's Help: Shed 10kg in 6 Months at SATS! 💥🏋️♀️
Training at SATS Taastrup with Dessy was a truly sweet journey. 🏋️♀️ Over 6 months, we laughed, learned, and achieved so much together. 🤗 Her support extended beyond weight loss, guiding me through strength training, mindset talks, and new workouts. 💪 With Dessy, it's more than a trainer-client relationship; she's a friend, supporter, and an exceptional teacher. 🌟 In this time, I shed 10 kg and gained not just fitness but a deeper understanding of my well-being. Grateful for the transformative experience and the joy she brings to every session. 🙌
1 January 2024
Unprompted review
Reply from SATS Danmark
Hi Ak
Thank you so much for your wonderful review! It's truly inspiring to hear about your journey with Dessy. It sounds like you've had an incredibly sweet time together, filled with laughter, learning, and impressive results.
It's fantastic to hear that you've gained both fitness and a deeper understanding of your own well-being.
Dessy sounds like a gem of a trainer, and it's clear that you appreciate the transformative experience she has contributed to.
Wishing you continued success and joy on your fitness journey!
Have a great day!
Patricia / SATS
Nice equipment, but overprized with loud music and polluted air
SATS has unfortunately decided to install speakers in the dressing room in many of the Gyms, which is a shame, since you dont have a chance to avoid it, Out in the Gym you can bring your own headphones, and thereby avoid the very stereotypical "music" which SATS apparently believe everyone cares to listen to.
Further, and even worse, in many dressing rooms, SATS is polluting the air with perfume, so if you are allergic, or just slightly sensitive to perfume, stay away fro SATS.
Add to this the messy dressing rooms, where used underwear and empty bottles are all over the place, and the often very limited space you have for your bag and clothes, once taken out of the lockers.
Also, you are playing the lottery if attending a biking class, as many of the spinning bikes are broken, and they don't get fixed quickly.
All in all, SATS is heavily overprized.
28 February 2024
Unprompted review
Reply from SATS Danmark
Hi Pk
Thank you for your review.
Our members have diverse preferences when it comes to music, with variations in both the genre and volume they prefer. Consequently, we strive to strike a middle ground that accommodates the majority, ensuring a mix of music throughout the day.
Thank you for your consideration for members who may be sensitive to fragrances 💙
To cater to everyone, the soaps in our locker rooms are fragrance-free. However, in some of our gyms, the installation of air fresheners in the toilets has become necessary.
I apologize for any negative experiences you may have had with our lockers
Our gyms prioritize cleanliness, both inside and outside the locker rooms. If you notice any lapses, please contact our staff at the gym so they can promptly address and resolve the issue 💪
While we make every effort to swiftly repair any malfunctioning equipment, there may be instances where delays occur as our technical department awaits spare parts.
We appreciate your patience and understanding in such cases.
Have a great day!
Patricia / SATS
It was no waiting times for fitness…
It was no waiting times for fitness machines and great that you don’t have to pay for a full month membership as i great when you low on money:-)!!!? Best Regards Thomas
27 February 2024
Unprompted review
Reply from SATS Danmark
Hi Thomas
Thank you for taking the time to share your experinces.
We always strive to provide the best fitness experience for our members with great facilities, equipment and dedicated staff 💪⭐
Therefore, it makes me very happy to hear that you appreciate the lack of waiting times for the fitness machines and find the option of day passes helpful 💙
Have a great day!
Patricia / SATS
SATS: We overcharged you, please let us fix it by overcharging you more
From the very beggining I had problem with getting the offer because of which I started in the first place, then with payments, Sats never actually charged me the correct ammount which they were supposed to.
I spent some hours with the support so they could tell me that now they overcharged me but in the future it will be ok.
I moved to a different place from July of this year and I paused the subscription. When the pause was over I had another option to do it.
What I did not notice for a while was that they would charge me the money. So much for the possibility to "pause" the membership.
I cut my loses and was done with them (stopped with pausing, ended the membership)
and they had the audacity to send me an email (TO WHICH I CANNOT F****** ANSWER) to pay them more.
So now I overpaid them over 800DKK already. They ask me for 700DKK more, I suppose as a payment for their unfunctional/unclear/untransparent 'pausing' scheme and also for all the time when I was still coming there and people at the front desk and on the phone had to bullsh*t me and telling me that they will reduce one of the future payments to make up for what I paid extra.
26 February 2024
Unprompted review
Reply from SATS Danmark
Hi Jakub
Thank you for the review.
I'm sorry you have experienced issues with your payments.
Please write to our customers service, so we can help you and sort this our 💙
Our contact form is here: https://www.sats.dk/kundeservice/kontaktformular
If you start the message with ''ATT: Trustpilot'' I will make sure you get a prompt reply.
Have a great day!
Patricia / SATS
The instructor
20 February 2024
Unprompted review
Reply from SATS Danmark
Hi Inge
Thank you for the review.
We will make every effort to offer you many more excellent experiences with our instructors and classes 💪💙
Have a great day!
Patricia / SATS
Great spinning session
Great spinning session, but again too many bikes out of order...
14 February 2024
Unprompted review
Reply from SATS Danmark
Hi Torben
Thank you for the review.
I'm very happy that you enjoy the spinning classes and I can only apologize for any inconvenience you have experienced due to out-of-order bikes.
If you could provide details about the specific club you are referring to in a message to our customer service, we will look into the issue
The contact form is available here: https://www.sats.dk/kundeservice/kontaktformular
If you write 'ATT: Trustpilot' at the beginning of a message I will personally make sure you get a quick reply.
Have a great day!
Patricia / SATS
Frej was a great instructor with a lot…
Frej was a great instructor with a lot of energy and support :-)
14 February 2024
Unprompted review
Reply from SATS Danmark
Hi Jais,
Thank you so much for your review - we appreciate the feedback!
I'm so happy to hear that you had a great class with Frej 💪 good energy and lots of support sure is the perfect recipe for an awesome class 🤩
Have a great day!
Christine / SATS
Reply from SATS Danmark
Hi Valentina
Thank you for your review and kind words ⭐
I'm very happy to hear that you appreciate our facilities and that our staff has been kind and helpful.
We always strive to provide a premium experience for our members 💙
Have a great day!
Patricia / SATS
Always Dancing to the Amazing Playlist…
Always Dancing to the Amazing Playlist from Sats ! Gives me Energy !
24 January 2024
Unprompted review
Reply from SATS Danmark
Hi Robert
Thank you for your review 💙
How awesome that our playlists give you more energy and an even better workout 💪
Have a great day!
Patricia / SATS
Reply from SATS Danmark
Hi Charlotte
Thank you for your review.
It makes me very happy that you think our gym at Vallensbæk is the best 💪
I will make sure to forward your kind words to the staff ✨
Have a great day
Patricia / SATS
Had been a member for a long time (7+…
Had been a member for a long time (7+ years). The membership price has gone up a lot since I started. And with the recent increase in the prices (2024), it has become ridiculous and the standard is absolutely not worth the new prices. Have resigned and will join another one
9 January 2024
Unprompted review
Reply from SATS Danmark
Hi Usman,
Thank you for your review.
I am sorry to hear that you are unhappy with your membership price at SATS.
You can read more about the reason for the increase on our website here: www.sats.dk/artikler/faq-prisjustering-2024
Please let me know, if you have any other questions, or need help with anything else. You can write directly to me here: www.sats.dk/kundeservice/kontaktformular
Just make sure to write 'ATT Sofie', and I will answer you directly.
Have a very nice day!
Best,
Sofie / SATS
Very Clean center Amager strand
Very Clean center Amager strand. Needs more benches in the men's room when changing clothes
8 January 2024
Unprompted review
Reply from SATS Danmark
Hi Jimmy
Thank you for your review and feedback.
I'm happy that you consider our gym at Amager Strand very clean 🔥
I will make sure to take your feedback about the benches to the right department.
Have a nice day and a great workout 💪
Patricia / SATS
Solid.
Generally well looked after.
Good amount of machines for the size.
Staff is always nice!
30 November 2023
Unprompted review
Reply from SATS Danmark
Hi Bubbi
Thank you so much for your review!
I'm so happy to hear you're happy with our machines and that you enjoy talking to our wonderful staff 🤩
Thank you for being a part of the SATS family 💙
Have a great day!
Christine / SATS
Great customer service!
Great customer service!
Christoffer from the membership service team was really helpful and solved the issue quickly. Always good to know the membership team are around to help if needed.
20 November 2023
Unprompted review
Reply from SATS Danmark
Hi Ben
Thank you for your review.
I'm very happy to hear you've had such great experience with Christoffer.
I have made sure your kind words have been forwarded to him 💙
Have a great day!
Patricia / SATS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.