Sassy Reviews 

407
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

0 stars. $250 worth of items were ordered in July 2026. These items have not been received. Tracking shows they are in Dallas. No customer service response to any of the multiple emails I have sent to... See more

Rated 1 out of 5 stars

Ordered my phone case over 3 weeks ago, only got delivered 2 days ago! Tried contacting customer service, email not working, no response to any whatsapp or instagram messages either. When I put the ca... See more

Rated 1 out of 5 stars

There should be a 0 star rating! Absolutely shocking, no way of getting hold of the scammers. They post daily on their instagram and ignore messages. WhatsApp and email isn’t running. My item hasn’t a... See more

Rated 1 out of 5 stars

BEWARE....AVOID .....I placed an order for items a month ago and have heard nothing since. Customer Service doesn't seem to exist,.Attempted to contact them on numerous occasions. Emails just seem to... See more

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1.2

Bad

TrustScore 1 out of 5

407 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.2

All reviews

(407)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Influencer quote case

I loveee the phone case I got from sassy, it’s such amazing quality and the service was great. I will definitely be purchasing from them again💗

22 December 2020
Unprompted review
Rated 5 out of 5 stars

Dior phone case

I got the pink&white Dior phone case and I love it!! So so cute & mine is a hardback so protects my phone as well. Also happy that they do cases for my iPhone 8. Very happy, would buy again

22 December 2020
Unprompted review
Rated 5 out of 5 stars

I absolutely love my phone case

I absolutely love my phone case! I got it from the Lidia Baylis Zullo collection and I’m obsessed with the quality! I drop my phone all the time and I’ve had no scratches or marks. I love it because it goes with everything I wear as well which is amazing! Could not recommend more!!

21 December 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely in love with my phone case

Absolutely in love with my phone case! Amazing quality, have dropped my phone multiple times and there’s not one scratch. Get so many compliments on the case, and all there designs are super cute! Very quick delivery, had no issues at all, will definitely be buying another one!

21 December 2020
Unprompted review
Rated 5 out of 5 stars

LOVE LOVE LOVE

I absolutely love my cases from Sassy! The quality is way better than other companies I’ve tried & their designs are right up my street... so pretty & ‘Sassy’ 😝 great quality for your money & always arrive in cute packaging & in good time xx

21 December 2020
Unprompted review
Rated 5 out of 5 stars

Love case

Just got case my daughter loves it thank you

21 December 2020
Unprompted review
Sassy logo

Reply from Sassy

Hey Harriet! This issue has already been resolved by our customer service team, and we have replaced an order which is nearly 1 year old which we do not usually offer. Please contact our customer service team if you need any further help tysm xoxo

Rated 1 out of 5 stars

You will not receive your order

ordered phone cases on black friday, was forced to pay £5 shipping for some reason, and they havent arrived 3 weeks later. Shocking.

16 December 2020
Unprompted review
Sassy logo

Reply from Sassy

Hey Jordan!
Sorry to hear that - we do not have an option for £5 shipping. Please may you drop us an email on customerservice@sassyonline.co.uk and we can help! Tysm xoxo

Rated 1 out of 5 stars

Terrible service

Terrible service. Ordered beginning of November and never answered my emails until I left a bad review on here. Item arrived today however I can’t even use the case because the lock buttons don’t work when you have the case on the phone as it doesn’t work. Case comes with two parts and even if you take it off it doesn’t fit the phone alone. Not happy and will take ages to get a reply. Don’t bother wasting your money :)

27 November 2020
Unprompted review
Sassy logo

Reply from Sassy

Hey Ellie! Really sorry to hear that - if you have received a faulty case we can of course get this exchanged for you, just drop us an email on brand@sassyonline.co.uk and someone will help right away! xoxo

Rated 1 out of 5 stars

I had buy a case about over 1 month

I had buy a case about over 1 month. There was a fail in the order and I write an mail that I need the case for the iPhone XR, NOT FOR IPHONE 11 Max Pro. But sassy online had sent me 2 times the wrong size. Although me was approved, that my order was correct. I want my money per PayPal back but the company don’t answer my mails (over 20mails!!!)

26 November 2020
Unprompted review
Sassy logo

Reply from Sassy

Hey Lea! We note you needed to exchange your size and we are dealing with this on email, tysm xoxo

Rated 1 out of 5 stars

Terrible experience

Terrible experience. Ordered Xs MAX case but came in wrong size. Emailed them about it where I got a quick response but one month later still haven’t received a replacement case and i’ve sent 3 more emails with no response.

25 November 2020
Unprompted review
Sassy logo

Reply from Sassy

Hey Jasmine,
Really sorry to hear that. We have someone replying to all emails so please re send it too brand@sassyonline.co.uk and I’ll look into this for you 💕

Rated 1 out of 5 stars

Do not order

Do not order, I placed an order on the 7th Nov, shipped a few days later, still not received, tracking does not work, sent numerous emails ans still no reply. Very disappointing as the phone case was a Xmas present for my daughter.

24 November 2020
Unprompted review
Sassy logo

Reply from Sassy

Hey Sonia,
Really sorry to hear that, please re send it too brand@sassyonline.co.uk and I’ll look into this for you 💕

Rated 3 out of 5 stars

Bought for iPhone 12- doesn’t fit

Bought for iPhone 12, stunning case but sadly the rubber lining of the tough case is too big and therefore when snapping on the plastic the case doesn’t fit the phone and I don’t think it would protect the phone. Otherwise fast delivery and pretty design.

23 November 2020
Unprompted review
Sassy logo

Reply from Sassy

Hey Zoe! Sorry to hear that, please send us an email on brand@sassyonline.co.uk so we can get this replaced for you 💕

Rated 1 out of 5 stars

Worse company ever!

Worse company ever!! Ordered a case only to receive someone else’s order!
I have sent three emails and no reply!!!

23 November 2020
Unprompted review
Sassy logo

Reply from Sassy

Hey Matt! Sorry to hear that, we are dealing with a large volume of emails at the moment but are coming back to everyone as soon as we can! May you re send your email now :) tysm, SASSY

Rated 5 out of 5 stars

Prettiest case

Would definitely recommend mine came yesterday and its definitely worth the price I’m in love with the statement case Great quality and really protective and glossy at the same time only took 2 weeks to come.

22 November 2020
Unprompted review
Rated 1 out of 5 stars

case hasn’t arrived ?

I ordered a case on the 6th November for my brand new iPhone 12. I’ve messaged on instagram and emailed and no response. No confirmation email but the money has been taken from my account? It’s been 10 working days, still no case or an email...I just want to know if my case has even been shipped or if they were ever going to send it ?

21 November 2020
Unprompted review
Sassy logo

Reply from Sassy

Hey Olivia! Sorry to hear that, we are dealing with a large volume of emails at the moment but are coming back to everyone as soon as we can! May you re send your email now :) tysm, SASSY

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