Sargasso & Grey Reviews 171

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the product quality and the exceptional service received. Customers consistently highlight the comfort and stylish design of the shoes, especially appreciating the wide fit options that cater to various foot needs, including bunions. Many people express delight in finding shoes that fit well and are comfortable for extended wear, often noting the beautiful craftsmanship and soft materials. The delivery service is also frequently commended for its speed and efficiency, with products arriving well-packaged. However, some customers experienced issues with sizing, finding shoes either too large or too small, despite ordering their usual size or specific wide-fit options. A few reviewers also noted that some shoes, even those described as extra-wide, did not provide the expected width or pressed on bunions, leading to returns.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the comfort, style, and quality of the... See more

Quality

Customers consistently note positive experiences with quality, often describing products as beautiful,... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Return policy

Consumers find return policy to be ambiguous, with some reviewers having positive experiences. Several... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as efficient, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always an efficient and reliable service. The sandals ordered were really lovely but unfortunately didn't quite fit around the toe area. Thought I would try wide fit and have ordered extra wide i... See more

Company replied

Rated 5 out of 5 stars

I have never been able to wear heels and as a size 42 always struggled to get ones that fitted. I bought a beautiful pair of silver heels from S&G and what a breath of fresh air. They fitted like a gl... See more

Rated 5 out of 5 stars

Such gorgeous shoes for large feet. I have now bought x4 pairs, Sargasso and Grey are now my number one for shoes. At long last, honestly after 40 years of being a grown up, I can buy elegant comforta... See more

Company replied

Rated 5 out of 5 stars

Lovely comfortable shoes. I have been struggling to wear even a small heel due to an ankle replacement 7 months ago. Not so with these small kitten heel. Wore them all evening for a wedding even dance... See more

Company replied


Company details

  1. e-Commerce Service
  2. Fashion Accessories Store
  3. Shoe Store

Written by the company

Sargasso & Grey is a British company that creates stylish shoes for women who have wide feet, or who need a wider shoe fit. We believe every woman shoe be able to put on an elegant pair of shoes and experience that Cinderella moment where the shoe is a perfect fit! All of our shoes are made with a wider toe box giving feet a little extra breathing space and toes have a little extra wriggle room.


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service at last!

Excellent choice of styles Marvellous that one may converse with the owner on'chat ' mode
Superb advice and return service.
This was my first foray into online shoe shopping and it could not have been more positive
This is a trustworthy company.
I would have liked some party type shoes for the festive season perhaps I am being super self indulgent though
I have decided on my classy black suede from Sargasso
I am seriously looking forward now to summer purchases which previously have been very difficult due to my wide foot.

11 January 2017
Unprompted review
Rated 4 out of 5 stars

Stylish shoes and prompt customer service

Very happy with the shoes I ordered - it makes such a difference to have stylish shoes that are so roomy in terms of width!

Upon ordering, I was mistakenly sent the wrong size which was recognised by Sargasso & Grey before the shoes arrived and was immediately rectified. The right sized pair being sent immediately.

Delighted to have found Sargasso & Grey and can't wait for the new season!

11 January 2017
Unprompted review
Rated 4 out of 5 stars

Lovely Shoes

These shoes have lovely choice of colour, very stylish for any age and most importantly very comfortable!

11 January 2017
Unprompted review
Rated 5 out of 5 stars

sargasso shoes a prince charming company

Service fantastic phoned nearly out of hours on a saturday, my phone call was returned out of hours and my enquiry answered with friendly excellent customer service, i wanted to order a pair of shoes, the lovely Katie took my order over the phone so wonderful as i wasn't fobbed off to order over the web. Shoes oh my goodness leopard print eee fit lie a glove and i am very fussy. Thankyou so much. Love them

16 December 2016
Unprompted review

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