Sargasso & Grey Reviews 171

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the shoes, consistently praising their comfort, quality, and stylish designs, especially for those with wide feet or bunions. People appreciate finding elegant and comfortable options that fit well, often after years of struggling to find suitable footwear. The service is frequently highlighted as incredible, with efficient ordering, despatch, and quick delivery, making the overall experience very positive. However, some customers experienced issues with sizing, finding shoes either too big or too small, even after trying different sizes. A few also noted that some shoes, despite being advertised as extra-wide, did not provide the expected fit or comfort, sometimes pressing on bunions.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the shoes for being stylish, comfortable, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing the shoes as beautiful, well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Return policy

People report ambiguous experiences with the return policy, with many finding the service quick, easy, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and incredible.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never been able to wear heels and as a size 42 always struggled to get ones that fitted. I bought a beautiful pair of silver heels from S&G and what a breath of fresh air. They fitted like a gl... See more

Rated 5 out of 5 stars

Lovely comfortable shoes. I have been struggling to wear even a small heel due to an ankle replacement 7 months ago. Not so with these small kitten heel. Wore them all evening for a wedding even dance... See more

Company replied

Rated 5 out of 5 stars

I was at my wits end trying to find comfortable wide fit shoes for a wedding and then I discovered Sargasso & Grey. Lena slingback shoes - perfect. Comfort - perfect (particularly around the sl... See more

Company replied

Rated 5 out of 5 stars

Such gorgeous shoes for large feet. I have now bought x4 pairs, Sargasso and Grey are now my number one for shoes. At long last, honestly after 40 years of being a grown up, I can buy elegant comforta... See more

Company replied


Company details

  1. e-Commerce Service
  2. Fashion Accessories Store
  3. Shoe Store

Written by the company

Sargasso & Grey is a British company that creates stylish shoes for women who have wide feet, or who need a wider shoe fit. We believe every woman shoe be able to put on an elegant pair of shoes and experience that Cinderella moment where the shoe is a perfect fit! All of our shoes are made with a wider toe box giving feet a little extra breathing space and toes have a little extra wriggle room.


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent quality and service. I usually overcompensate for my wide feet by taking a larger size so I ordered a size slightly too large so be aware of that.

The ordering process and delivery was fast and efficient. The quality of the shoe was excellent. Happy to find a brand that delivers on wide fitting shoes.

24 March 2026
Unprompted review
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Reply from Sargasso & Grey

We are so happy you found us, Kenzie. Thank you for taking the time to share your feedback, and thank you for choosing Sargasso & Grey!

Rated 5 out of 5 stars

Capella Extra Wide Width flats

Just purchased Capella Extra Wide Width Flats - Black Leather and I am SO happy with my purchase. I have never been able to wear anything remotely this cute with my extra wide feet and they are comfortable. My toe box measures at 24 cm and it is incredibly hard to find something stylish that fits. I always have to give up style when shopping for feet this wide. Not anymore. I have found my store for life. Thank you so much for making stylish shoes for women born with wide feet. ♥️

25 March 2026
Unprompted review
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Reply from Sargasso & Grey

It makes our day that you have been able to find the perfect shoes with us, Jen. We understand how tricky shoe shopping can be, especially with tricky feet, so we are thrilled that you are so happy with your purchase. Thank you for choosing Sargasso & Grey!

Rated 5 out of 5 stars

Great experience

Great experience - did exactly as they said, delivery early. Shoes beautiful, real quality from looks to leather smell, and very comfy. Packed beautifully too with a soft shoe bag thrown in.

9 March 2026
Unprompted review
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Reply from Sargasso & Grey

This is a lovely review to read, Caroline. Thank you for taking the time to share this feedback, and for choosing Sargasso & Grey!

Rated 5 out of 5 stars

Great fit and superb quality

Great fit and superb quality, only kept one pair , ordered several for right fit and right fit for my outfit

12 March 2026
Unprompted review
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Reply from Sargasso & Grey

Thank you for such a lovely review, Karen! We are glad you found the perfect shoes for your outfit. 😊

Rated 5 out of 5 stars

Fabulous!

Fabulous barefoot trainers from my new favourite shoe-shop - I bought the pink and am waiting for the restock of the leopard print. They are super comfy and stylish - rare to find in wide fit shoes. They're not cheap, so I really hope they last well. I'll definitely be keeping an eye on new styles - would love some square toe MaryJane style shoes with a low heel.

20 February 2026
Unprompted review
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Reply from Sargasso & Grey

Thank you for your lovely review, Fiona! We are so pleased you are happy with the barefoot trainers. We have more colours coming soon! We have also noted your feedback about Mary-Janes. Have you seen our Madison Square toe Mary-Janes?

Rated 1 out of 5 stars

Awful sizing, costly returns

Sizing is just awful. I normally wear a 39, so I ordered a 39 — it was too big. Then I tried a 38 — still too big. How is that even possible?
I ended up losing almost 50€ just on shipping and returns, without ever getting a pair that actually fits. That’s unacceptable for shoes at this price point. If sizing is this inconsistent, customers shouldn’t be the ones paying for the brand’s mistakes.
Very disappointing experience. Never again.

16 January 2026
Unprompted review
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Reply from Sargasso & Grey

We are so sorry you had a bad experience finding the right fit. Whilst our shoes generally fit true to size, we keep a very close eye on return reasons, and if we see a high level of returns noting "too big" or "too small", we will be sure to revise the sizing.

I completely understand your annoyance at having to pay two lots of shipping & return fees. We do subsidise these charges for our international customers, but it is still a frustrating expense if you do need to return shoes.

If you change your mind about "never again", please reach out to us directly so we can ensure you don't have to pay shipping fees for a 3rd time. We can also advise you on sizing to help you get the right fit.

Rated 5 out of 5 stars

Finally Quality Shoes For Short, Wide Feet!

Finally, I found a place to buy extra wide shoes for my small wide foot that are high-quality! I love their shoes and their boots!! just purchased my third pair!

20 January 2026
Unprompted review
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Reply from Sargasso & Grey

What a wonderful review, Theresa. Thank you for sharing your positive experience, and thank you for choosing Sargasso & Grey...3 times! x

Rated 5 out of 5 stars

First purchase from this company and so…

First purchase from this company and so in love with my shoes.havent worn them out yet but are so comfortable and look gorgeous on cant wait to wear them.Delivery was quick and well packaged will be back for more.found the perfect place for my feet.thank you so much.

29 January 2026
Unprompted review
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Reply from Sargasso & Grey

We are so pleased you had such a positive experience shopping with us, Hazel and we are delighted you love your new shoes! Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey x

Rated 5 out of 5 stars

Such gorgeous shoe for large feet

Such gorgeous shoes for large feet. I have now bought x4 pairs, Sargasso and Grey are now my number one for shoes. At long last, honestly after 40 years of being a grown up, I can buy elegant comfortable shoes for any occasion. The service is incredible, I even had a personal apology from Kate when there was a problem which was swiftly rectified. I could not recommend more highly. Thank you.

24 January 2026
Unprompted review
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Reply from Sargasso & Grey

This is such a lovely review to read, Julie, as we understand the frustration that shoe shopping for larger feet can cause, and we are happy you found your perfect shoes with us. The larger sizes are proving very popular, so wherever possible, we will order our styles up to size 44.

Rated 5 out of 5 stars

The boots are extraordinary-…

The boots are extraordinary- comfortable right out of the box. They are absolutely perfect. I have struggled with boots and finding ones that are handsome and comfortable. I did not think possible. I was unaware of Sargasso & Grey and I will be looking no further for shoes- boots- or sandals.

24 January 2026
Unprompted review
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Reply from Sargasso & Grey

We are delighted you are so happy with your new boots, Jeanne. This makes our day, and we look forward to serving you again. 😊

Rated 5 out of 5 stars

Great shoes

Excellent service as usual and beautiful shoes my extra wide feet slid into with ease. Thank you!

21 January 2026
Unprompted review
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Reply from Sargasso & Grey

You are welcome, Janet. And, thank you for choosing Sargasso & Grey!

Rated 5 out of 5 stars

Beautiful shoes and lovely to have wide…

Beautiful shoes and lovely to have wide enough so that I can wear straight away without having to break them in. So comfortable.

10 January 2026
Unprompted review
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Reply from Sargasso & Grey

We are delighted you love your new shoes, Amanda. Thank you for leaving this review. We really appreciate it!

Rated 5 out of 5 stars

Shoe Love

Bought my first pair of shoes (Faith -grass green sling back) really pleased with them, in fact delighted 🤩. I have bunions and find it so difficult to get nice shoes.
Great customer service with updates from dispatch to delivery, with Royal Mail 👏.
I certainly will be buying another pair.

8 January 2026
Unprompted review
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Reply from Sargasso & Grey

So pleased you are happy with the shoes and service. This makes our day! Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey.

Rated 5 out of 5 stars

Happy

I really cannot fault your customer service and your free returns policy makes buying from you a no-brainer! I'm EXTREMELY happy with my Jago boots. Would also LOVE a pair with Swarovski crystals replacing the studs!

26 December 2025
Unprompted review
Rated 5 out of 5 stars

The most comfortable heels from a non heel wearer

I have never been able to wear heels and as a size 42 always struggled to get ones that fitted. I bought a beautiful pair of silver heels from S&G and what a breath of fresh air. They fitted like a glove and were super comfortable and didn't hurt one bit. I'm a convert and whilst a little pricey best investment and will be buying more of these wonderful shoes.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic fit!

At last I have found good quality, smart shoes that are comfortable and look great! I have hated my huge feet for 58 years and it is so good to finally have found your shoes. I am slowly building up my collection for all occasions.
Some flat, tall leather boots would be great for next winter!

28 November 2025
Unprompted review

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