Sanity Reviews 

Terrible! Ordered 3 albums online. Black parade had two vinyls. When my order came, danger days and blink 182 were good but BOTH black parade vinyls were warped. Contacted sanity and they gave return address. I paid $18.50 to return for a refund. I was then told that they should have given me a return label, which they did not and that they would refund the $18.50 postage to my bank. Then they changed their minds and wouldn't refund the postage. So basically I lost money in two dud vinyls ! As it cost me $18.50 to have black parade refunded

DO NOT RECOMMEND. TERRIBLE CUSTOMER SERVICE

If you are looking for an Australian music artist's Cds and Vinyls you will find it here.

Recently pre-ordered an album which was meant to come with a signed card from the musician online from sanity. The parcel arrived 3 weeks later without the signed card (which was the main reason I made the purchase). There was no effort to contact me that the signed card was not going to be in the parcel for whatever reason. I got in contact with their customer service only to be offered a 10% refund on the product. Very disappointed and will not be shopping from them again.

I was dubious about placing an order having read the bad reviews. I really wanted to order a signed CD they had, so I took the risk. It arrived 2 weeks earlier than they advised, and in perfect condition. I’m overjoyed with the service, and the signed CD that arrived

After over 600 titles easily purchased from Sanity I have cancelled all my online orders as now 3 times a online order wasn’t processed but yet I saw it in store and purchased it. And they don’t answer emails when there is a issue and every excuse was given but the answer was clear they simply didn’t answer. As a result despite my good relationship with instore staff my membership card got cut in half and I will now purchase elsewhere. And as in other reviews they claim their delivery is fast and someone wrote they are slow as snails is stupid Sanity is not a delivery service they sell dvds and cds Australia post do delivery not SANITY.

GREAT PEOPLE TO DEAL WITH, HONEST AND TRUSTWORTHY, ITEMS ALWAYS WELL PACKED AND AS DESCRIBED, AWESOME SERVICE, HIGHLY RECOMMEND SANITY.

Sanity online service is terrible. Do not waste your time or money! They will not respond to your emails unless you are constantly sending them. I will never buy anything from this company again

3 cheers to Daniel in the Queanbeyan store for the 5275 2890 0010 7504 customer service.

I received three Funko Pops with various defects and Sanity's response was not our fault, contact funko directly.
Customer service does not exist.
I will certainly never buy anything from them again.

5 stars: Excellent as I cannot thank the Sanity Team enough,,,,,,,for they great services, speedy delivery, first class product & communication, highly recommend buying from them, Again Sincere Thanks - Wins a 5 Star Rating from me.

I ordered several Funko Pop items during Black Friday sales using PayPal. After about 10 days I got contacted by customer service regarding payment. I had funds on my PayPal account but Sanity said they got an error message when claiming the money. I contacted PayPal and they said Sanity had never attempted at claiming the money. When I got back at Sanity via LiveChat the customer service told me that they had talked to PayPal and that I needed to give them my card details. I agreed to do so but I complained about this poor service and the assistant proceeded to cancel all of my orders, close the chat while I was talking and disconnect me from it. I sent another complaint via email and she replied with lies saying I didn't want to give my card details and that I had requested to cancel the orders, all of which is not true. I have never received such rude and neglecting assistance in my whole life.