A shop not for expats, bad experience and unfriendly staff
We chose this bathroom shop due to its high online ratings and the availability of a specific wavy tile pattern we liked. Unfortunately, our experience didn’t reflect the ratings.
The staff lacked product knowledge and was unable to support us without frequent help from her colleagues, leading to long delays. We had to restart the process with a manager, which wasted time. The recommended installers did a poor job — the tiling was uneven and had to be redone. While the shop did provide replacement tiles quickly, the issue should have been avoided.
A later visit to buy a matching toilet was also disappointing. Despite having an appointment, we received little assistance and were asked to return another time. Again, the manager had to step in. The manager did help us to resolve a few issues and also contacted us proactively.
By the way: The staff could hardly speak English, so my husband had to translate for me. It also felt like she wasn’t willing to serve expat customers. This is definitely not a shop for expats.
After leaving a 1-star review, the shop contacted us multiple times asking us to change it, raising concerns about the reliability of their online rating. Based on our experience, we cannot recommend this shop.