Bought 2 items from the Acony webstore for Christmas presents in November. Received shipping confirmation, and eventually a parcel arrived this week. It only contained one item. When I contacted... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered some merchandise on 11/22 and hadn’t seen any updates since then, so I checked online and other people were also experiencing delays. I found a customer support email and reached out, and wi... See more
Company replied
Happy with the fast and serviceminded customer service - but unfortunately the package received was damaged and in poor print quality as well. The Fine art I ordered from the webshop size 28"x28... See more
Company replied
Really good customer service. I received a faulty vinyl, which was only detectable upon first play at the packaging and delivery were both perfect. Once they’d worked their way to my email through Xma... See more
Company replied
Company details
Written by the company
Sandbag was established as a full service merchandise company in 2002 and has grown organically and independently to employ more than 50 personnel. With offices in Los Angeles and the UK, we offer global solutions with a personal touch. Our team is comprised of industry experts with decades of experience from varying sectors including Grammy Award winning product designers and e-commerce experts. We report physical and digital music sales to charts in UK, USA, Australia, Canada, Germany, Spain, France, The Netherlands, Italy and Ireland. We are proud to be working with some of the world’s most respected and influential artists and content creators including Radiohead, ABBA, BTS and Incubus on their innovative products, their global touring, retail, licensing, streaming, VIP and pre-sale ticketing and all of their e-commerce campaigns.
Contact info
50 Milford Road , RH18LJ, Reading, United Kingdom
- helpdesk@sandbaguk.com
- sandbaguk.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick and prompt attention in…
Very quick and prompt attention in regards to a delivery address amendment.
7 November 2025
Unprompted review
Reply from Sandbag
Thanks for the feedback. I am very pleased that we could help 😊
Very efficient and professional…
Very efficient and professional customer service. Made the experience a success.
6 November 2025
Unprompted review
Reply from Sandbag
Thanks, we appreciate the kind feedback! 😊
the customer service is great they…
the customer service is great they helped me change the shipping address TWICE and were patient and nice and polite it made my day cause i'm anxious about such things
thanks for your help
7 November 2025
Unprompted review
Reply from Sandbag
Thanks for the kind feedback. I am very pleased that we could help 😊
Problem with a product
They respond immediately and resolve any doubts or problems. I hope they continue like this
7 November 2025
Unprompted review
Reply from Sandbag
Thanks for the 5* feedback, Andres!
Professional and positive customer care responses
Unfortunately, the record I ordered arrived with postal damage, but I was given a full refund without hesitation. Have ordered from artists using Sandbag before and the experience has always been very positive, even if a problem has arisen.
7 November 2025
Unprompted review
Reply from Sandbag
Thanks, Andrew, for the feedback. Pleased we could help 😊
11/10 Customer Service
Needed to change my shipping address for an item that was close to shipment and getting support was easy and quick! Appreciative of the team ensuring these packages get to the correct places, I would be devastated to lose my EDAABP Vinyl! Thanks so much!
1 November 2025
Unprompted review
Reply from Sandbag
We appreciate the kind feedback! Glad we could help 😊
Great customer service and speedy reply…
Great customer service and speedy reply to an enquiry I had
5 November 2025
Unprompted review
Reply from Sandbag
Thank you so much, for the great feedback 😊
I sadly recived a faulty vinyl
I sadly recived a faulty vinyl, but once i told the sandbag helpdesk about it, they did everything to make it right, sadly the vinyl is sold out, so i got a refund. It was quick and they were very helpful
5 November 2025
Unprompted review
Reply from Sandbag
Thank you, we appreciate the feedback! 😊
Great I know your busy!!
4 November 2025
Unprompted review
Reply from Sandbag
Thank you for your 5* review 😊
Reply from Sandbag
Thank you so much, for the kind feedback 😊
Reply from Sandbag
Thank you for your kind feedback, Martin. It's very much appreciated 😊
Got back to me on my inquiry very fast
31 October 2025
Unprompted review
Reply from Sandbag
Thank you so much for your kind review 😊
Great customer service.
1 October 2025
Unprompted review
Reply from Sandbag
Thank you so much, for the great feedback 😊
Everything in perfect shape
Everything in perfect shape - may the source be with you !!!
22 October 2025
Unprompted review
Reply from Sandbag
Thank you so much for your 5* review 😊
5 Star service
Easy to navigate website, great customer service and communication
20 October 2025
Unprompted review
Reply from Sandbag
Thank you so much, for the friendly feedback 😊
Quick and positive customer service to…
Quick and positive customer service to an issue I was having.
20 October 2025
Unprompted review
Reply from Sandbag
Thank you so much for your kind review 😊
I ordered a shirt from their site but…
I ordered a shirt from their site but after a few days it still hadn't shipped. I contacted their customer service and they responded within just a few business hours of my inquiry with an update and a reason why it hadn't shipped yet. I greatly appreciate the quickness of their response and the friendly way in which it was relayed.
20 October 2025
Unprompted review
Reply from Sandbag
Thanks for the 5* feedback. I am pleased that we could help 😊
Impressed with rapid rectification of missing item
After notifying that one of my purchased bundle items was missing from the delivery, Sandbag were super prompt with verification that it was due to a picking error prior to item despatch. I received the missing item within a week. I am super impressed and thankful as I am all the way in Melbourne, Australia.
29 September 2025
Unprompted review
Reply from Sandbag
Thanks for the great feedback. I am very pleased that we could help 😊
Quick and helpful reply from their…
Quick and helpful reply from their costumer support.
16 October 2025
Unprompted review
Reply from Sandbag
Thank you so much for 5* review 😊
Digital download refund
Mistakenly ordered digital download instead of cd.
Didn't realise until weeks later when purchase hadn't arrived.
Within 24hrs of contacting to see what could be done I was given a no quibble refund.
14 October 2025
Unprompted review
Reply from Sandbag
Thank you for your great feedback, Ashley. It's very much appreciated 😊
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