Ordered some Birkenstock leather clogs as a birthday present, hesitated to complete the order due to mixed reviews on Trustpilot.. Very happy to say it arrived promptly, exactly the right size an... See more
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I purchased a pair of sandals. It took a month to be delivered, when they arrived they were really bad quality, very cheap and were too big for me anyway. I immediately contacted the customer service... See more
Company replied
The price was excellent and as I had tried to buy them twice before but was unable to get my size I was very happy to find them on your website. They arrived quickly and all was well until I put the... See more
I love Art shoes as they're so comfortable & great quality so really pleased to find these Art sandals at such a good price with free delivery in 2-3 days
Company details
Written by the company
SandalShop the UK's largest independent sandal retailer. With over 30 brands and more than 4500 styles we have sandals for women, men and kids. All with Free Delivery & Return. Come and check out the massive range at SandalShop.co.uk
Contact info
United Kingdom
- sandalshop.co.uk
Hasn’t replied to negative reviews
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Ordered some Birkenstock leather clogs…they were great !
Ordered some Birkenstock leather clogs as a birthday present, hesitated to complete the order due to mixed reviews on Trustpilot..
Very happy to say it arrived promptly, exactly the right size and great quality item in all original manufacturers packaging - all at a reasonable price. :)
All in all, very happy to share positive feedback. Having checked further before ordering, I saw they are linked to Shore Watersports in Chichester, which based on their good profile, gave me confidence to order.
Admittedly, I didn't have the problem of exchanging or returns, but I understand increased costs on firms so I know this often comes with convenience of online purchases.
I ordered ladies size 9 sandels
I ordered ladies size 9 sandels, lengthy wait when finally received, they had sent a size 7.5? Offered £10 credit to spend in their shop and I must pay for return shipping at approximately £10.50
Dont waste your money. Go elsewhere
Would have given 0 stars if possible
Would have given 0 stars if possible. Placed 2 orders and eas given a 10 to 15 day delivery period. It is now over a month and just get fobbed off with excuses. Have asked for a refund 3times but the response is negative.

Reply from Sandalshop
Is there a zero star.these boots are…
Is there a zero star.these boots are made of cardboard. It's a scam. Says satisfaction guaranteed yet customer has to pay for shipping. There is literally no cushion on sole and the chemical smell nearly knocked me out when I opened the bag

Reply from Sandalshop
ordered diabetes weeks ago and paid for…
ordered diabetes weeks ago and paid for express delivery still it arrived tried contacting them but no answer
never ordering again

Reply from Sandalshop
Great service but shoes too tight
Great service but shoes too tight. Have returned shoes on 2nd August but no email to say you have acknowledged this
Very fast delivery after ordering
Very fast delivery after ordering. Perfect description and fit
Fast delivery was exceptional
Fast delivery was exceptional. sandals were a good fit.
Very angry and frustrated
I purchased a pair of sandals. It took a month to be delivered, when they arrived they were really bad quality, very cheap and were too big for me anyway. I immediately contacted the customer service for return details for a full refund. They offered me a 10% refund if I kept the sandals. After going backwards and forwards they still were not prepared to give me the returns details. I am so out of pocket withba pair of sandals stuck in a drawer. Don't buy from this fake, dodgy company. So angry and frustrated.

Reply from Sandalshop
Easy to order
Easy to order, swift delivery just in time for my holiday 😀
I would recommend not ordering from…
I would recommend not ordering from this shop the customer service is very poor
ordered some vionic sandals when they arrived they were not what I wished they were rather under quality...... Which is nothing to do with sandal shop however on my attempt to return them I have gone round to this webpage a few times unable to identify our link that works for returning they all have the error codes as does contacting them..... Once I was able to contact them... After I had spent some time in the end endless automated call system.
I was told an email with be with me within five minutes with my return details and label....... Nothing in the inbox nothing in the junk box now I'm stuck in the endless automated call line to get back to them

Reply from Sandalshop
Comfortable shoes, excellent price!
Great choice and excellent value for money with a great price and very quick delivery. Will definitely buy again
Happy feetVery easy to order & efficient service
Very easy to order & efficient service
Every thing was fine happy with every…
Every thing was fine happy with every thing
Super quick delivery
Great service, lovely sandals
Was able at a price to have express delivery. Arrived as promised 2 days later. No problems. I love my salt water sandals.!!!!
The sandals arrived very quickly & are…lovely
The sandals arrived very quickly & are so lovely great quality & look good on, love them, thank you.
Smooth transaction
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