Sanadirect 

This company is by far the worst I have ever dealt with. I purchased retaturzide from them about two weeks ago. The medication was prescribed to me and I was told by Courtney the APRN that it was pending delivery from their pharmacy. It’s been over one week and I can’t get an answer as to why I haven’t gotten my medication. Apparently Courtney can’t get in touch with the pharmacy that is located in Florida by phone and she said she emailed them last Friday and they said they will ship Monday and I would have it by Wednesday. I called today spoke to Courtney again and she has no explanation of why it hasn’t been shipped. I emailed her boss today and got no answer. No communication whatsoever. I am trying to get a refund but I am getting the run around. I do not have any trust in this company. I am now trying to get a refund. Stay away!!

First of all, Retatrutide is a good peptide for weight loss and it has an excellent reputation. My concern here is not with the GLP-1 drug, per se, rather with this company and their deceptive practices. Let me explain. I've used the GLP-1 drug before, from a different provider and had to stop due to the cost. When I saw these folks offering the product for $145 for the first month, it seemed like a good idea. I went through their process which is similar to what other companies require, asking the usual medical questions one might expect before a physician prescribes. I clearly explained in this process that I had been on a reasonably high dose of the drug when using it before. No one contacted me from the providers office, but I was given a name of a Nurse Practitioner that was reviewing my request for treatment. Shortly thereafter I was told that the request was approved and the order was being sent to the compounding pharmacy. However, it was a different physician's name that did the prescribing (again, never communicated with me) and unlike other companies they do not provide a way for patients to contact the prescriber (seriously!). I quickly learned that they had prescribed 1mg per week which is significantly lower that what I was on before (1mg is not an effective dose for me, I used 4mg) so I reached out to customer service to tell them to cancel the order as it was not sufficient and they said sorry we've already sent the order to the pharmacy (yet, at that point it had not been filled). I tried several approaches to get them to resolve this, maybe send me a replacement vial with the right dose? They were repeatedly unwilling to do anything and stated that they always give the 1mg for the reduced price (which makes sense from a business standpoint but other companies charge the same for every dose). Bottom line, they are very deceptive in their advertising, they do not provide support for the patient, so if you are new to GLP-1 drugs and have a question or concern, you are on your own. I suggest finding another company that provides these treatments that has a good reputation, even if it costs a little more.

Found out about this company through an advertisement on Instagram. I saw their prices were lower than competitors so i decided to give them a try. I noticed there wasn’t much about them online but gave them the benefit of the doubt. I filled in the online inquiry/gave my personal information and medical history. When I finished, I put in my credit card information was the website told me a provider would review my info and then I would only get billed if the doctor thinks I need it. Several days later I still never heard back and looking back on it, I should have immediately realized something was off because I never received any kind of email confirmation or automated welcome email the way other brands do. Looking back now, I should have noticed a massive red flag that the intake form never even asked me to opt in to marketing from them! I should have known right then and there that something is majorly off if they don’t even want to send me marketing emails! Days later I was still wondering if a provider reviewed my info yet so I checked my email and that’s why I realized I never got any sort of email from them. I checked my spam also. Then I went on the website to log into the online portal they allegedly created for me and discovered none such thing existed—-there ISN’T EVEN ANYWHERE FOR CUSTOMERS TO LOG IN ON THEIR WEBSITE! There is no phone number for customer service and even the lamest scammer would create a fake email address for inquiries! I tried to go online and google the company to see if there was anything about them being a scam or any info at all and there’s nothing about them anywhere except here! And even this page I had to do three or four google searches before I came up with this review site! After reading these reviews here, I’m glad I’m not the only one—-I’m wondering did this company just shut down and disappear with everyone’s money?! Were they ever providing actual products to anyone? Do people work at this place? Or is it some guy across the globe working out of his basement? Now I have to try to figure out which credit card I gave these people so I can cancel the card to tell them proactively to block any charges.

I am now editing my review in response to the companies comments. I have reached out via the email address several times to this company and never gotten a response. I finally figured out how to log into their portal which is somewhat hidden and not accessible via their regular website it’s an entirely different website and each time I login it says they are still processing my order. How could they still be processing my order four months later?! Either process the order or tell me I’m not a candidate. I have not been charged, but the whole thing is just suspicious and I suspect they are just trying to mind people’s data.

The upfront pricing gave me peace of mind, no hidden surprises. My compounded tirzepatide plan was straightforward to start, and the coaching alongside it has kept me accountable. I feel like this is the last program I’ll ever need.

I placed an order in July. Here it is now September and nothing from them. I have emailed several times to ask for my refund. The website has no customer service contact info just some generic form to fill out. This company is a joke. Stay away.

Ordered in Aug.They immediately took 828.00 from my card without the protocol they state.The next circle you see is that you will hear from a provider in 24 to 48 hours.After 6 emails and no phone number to call, and zero returns on the emails, plus 24 ..yes 24 days later, no phone call from provider.It states my phone number is not validated.I replaced with my home phone number instead of cell and still no movement in call, product or opportunity to get my money back.Keep in mind reimbursement is only within a certain amount of time and at this point i should be viewing the treatment plan. I have nothing.
It is a shame that all these positive reviews would be written to scam the three people who are stating the exact same thing.
Money taken immediately, no phone to check, no tracking, no product.
Sanadirect make good or the Better Business Bureau will be involved in you stealing my money as will my charge card.

They charged me before I even heard back from the company and spoke to a doctor. It took two weeks to get a hold of someone. I told them to cancel my order and they said they would refund me $199. Never ever got my refund and filed a report to the better business bureau and spoke to my credit card company.

I should have known better.... obviously a scam. Nobody gets in touch with you and there is no phone or contact information anywhere on their website. The "contact us" link is nonfunctional. Will be pursuing a chargeback through my bank.

This company is literally a scam. All reviews are from this week, none of which are original. They are practically copy and paste besides the other 1 star review. They don’t send you any sort of confirmation emails, I was lucky enough to screenshot after I was done. They took my money and it’s almost impossible to get them to get back to you. They have 2 Facebook pages and people are dealing with the same issue

I placed an order with this company for the oral rosemptic and they have three different programs you could do. One is for $199 and then the other is $246 per month for 3 months and then a 6 months. I think I did the 3 months but I did not realize the 246 because I wasn't paying attention was monthly so bringing it to a total of $800 and change. When I realized my mistake, I attempted to contact them to cancel the order and I received no response. Their website says that the pharmacist will contact you before your card is charged. Not true. My card was charged right away. I have not heard from a pharmacist. I have not heard from a physician. I have not heard from a customer service rep. I have heard zero communications from these people. I've sent multiple emails and again nothing. I'm hoping other people have a better experience than I have, but it is it's disheartening cuz I was really looking forward to the product