Samsung Repair Reviews 

Took 10 days for Tech visit. Was told conndenser and compressor need replacing on my 5 year old fridge. A month from initial tech visit has passed but service center is still waiting for the condenser because it’s out of stock at the factory All my appliances and panels are Samsung, i will get rid off of all Samsung from home!! Samsung you blew it with your indifference and alienating your customers repair request

Absolutely brilliant service. Unfortunately i forgot the individual's name but I offered my sincere thanks and gratitude for the work done on my phone. Thank you

Engineer was on time and despite challenges with the Vodafone outrage on the day, was able to complete the essential repairs without delay.

The repair was quick

Easy to book, comfort knowing its Samsung approved. Good communication, arrived very promptly. Repair agenda was friendly, efficient and professional.

Overall great service and highly recommended.

Arrived on time, very professional and fast. Samsung repair service didn't disappoint.
Highly recommended 👌

Terrible - Flip Z4 and Z5 they were both rejected for repair within one year of having them, even with Samaung care+ [zero care] for the Z4 - made a mistake bought Z5 flip after Z4 disappointment - I REJECTED their offer to do the same again to move Z7 0 this line is a scam

The service Rep turned up on time as arranged, and provided a very professional, courteous and efficient service, all completed to my satisfaction without me leaving my front door. Work done at a very high standard and competitive price. Many thanks 👍

Fast, Efficient, Reliable.
What else could one want?
...and the Technician was Polite, Helpul, Competent, and a Credit to your Company.

Very efficient service from beginning to end. I love the fact that they come to your home. The engineer was also polite and helped me to put my phone on maintenance mode for my piece of mind. My only gripe is the huge price charged, due no doubt, to the fact that we have no other choice than to use Samsung engineers for ZFold 6 repairs.

This company is a total scam please don't use this company wanted me to spend 600 pounds on an 5year old device should it not be up to me what I want repaired scam scam scam

It was really handy to have this service as it saves me time to drive to samsung centre. I had the option to have my daughter's device get fixed via the mobile van engineer at home. Thank you.

One month old samsung fold 7 inner screen broken. Samsung tells ne as its my fault. Never fold down and didn't have any scratches on phone. I newer thin is so bad samsung service. From photos whey desayded. Even samsung service man says its must be replaced by waranty. And I pick up my phone and send to insurance to replace. But why I must pay all access if it's not my fault. Samsung need more care about yours customers. Phone cost 1799 pounds

Great Engineer, Louis sent text in morning then phoned before coming. They come to your house-very convenient. Phone fixed exactly as promised. No hidden costs-they do exactly what it says on the tin. Would definitely recommend to friends and family. Only lost one star as they didn't email me the day before to let me know appointment time.

The retailer contacted Samsung who arrived days later and repaired a washing machine.

Very happy with their repair team!

I’ve been trying to reach out for a repair on a Samsung washer for almost a week now. I submitted a request for service last week. The product isn’t even 2 years old and should be covered under warranty. The first day, I get an email confirming my service date, the next day, the have an issue with the spelling of my last name. So I fix it and they move my appointment to the next day. The day before service is supposed to happen they send me another message wanting a receipt of the original purchase and of course never show or respond even after I send them the requested information. I’m just confused…. Are they trying to blow me off until my warranty expires? Are they going to request something new every day and continue to push me out? This is a tremendous waste of my time and I won’t ever buy another Samsung product again.

Repair guy was prompt, friendly and talked me through the process and repair. Was quick to fix my screen and explain the warranty afterwards. Extra convenience of having them come to my home as well. Would highly recommend!

Great service! They'll come to your door to fix it, email you the hours instead of waiting all day, and call you to confirm a more accurate delivery date. Flawless service. Thank you.

Amazing service, technician was professional and knowledgeable. Loved that it was done at home, and i was given a time slot. Well worth the money, in fact cheaper than a phone shop...and knowing its been done by a samsung expert means the phone is as good as new.

I recently tried to book a screen replacement online, as mine was smashed and as a result I could not use the phone at all. The problem is to book you need to sign into you Samsung account and I got send a one-off code to the broken phone, which I could obviously not retrieve. I then contacted Samsung by phone and after giving them all the relevant information, I was given the impression that they could help me book and appointment. At the end of the call I was sent a link to make a booking. Unfortunately all I was sent a link directing me to the same web page that I was unable to book in the first place, and again was request to provide the code sent to the broken phone. I then had to travel an hour Kingscross, to make a booking in-store, for the following day. All the repair staff on site were polite, friendly and informative, but in the end I decided to get a new phone instead of fixing the screen. I feel this is a obvious booking problem that should have an easy fix, rather than wasting customers time and money unnecessary.