Samsung Repair Reviews 

Engineer arrived exactly on tube, he was courteous and knowledgeable. The repair is of excellent quality. Will definitely use them again.

Prompt arrival. Very pleasant technician and did the job quickly and perfectly.

Couldn't have been easier. Online form was easy to complete, cost shown clearly, no hidden fees, additional charges explained well. Engineer called to say on way and arrived on time. He was friendly and polite. Phone screen fixed within 45 minutes. No complaints!

The technician was friendly, professional. My phone was fixed within a short space of time less than 30 mins the screen had been replaced. Thank you

I was really hoping the phone will get fixed upon the engineer arriving to my home address on Saturday. Previously I have accidentally dropped my phone inside of my work vehicle and somehow smashed a hole in the plastic covering my phones camera lenses on Note 20 Ultra. I have tested my camera after the incident and the camera worked fine. I covered the hole with the sticky tape to protect the lens from the dust.
So the engineer comes on time, called 20 minutes in advance, very nice. I open the door and show him my phone, I remove the tape covering the camera lenses and hand it to the engineer. For my absolute shock, the engineer put his finger on the lenses! I could not believe it. This is just mental. Who grabs the lenses with the finger?!! The service booked was to replace the back glass on Note 20 Ultra (£80). Engineer told me that if the phone will not pass some strict Samsung test he can not perform the repair. 10 minutes later engineer came back and told me that the phone did not passed the test and I have to replace the entire phone camera too! (£250+) which was rather upsetting, but seeing Samsung approved engineer touching the lens with his finger was a shock. Disappointed...

Samsung Note 20 Ultra.

New battery & replaced damaged glass back.

Excellent service at a reasonable price. Very pleased.

I called Samsung after sales service to get my washing machine repaired, they bluntly diverted me to another company called The Mint 2 Mint Group Ltd. (gfx-repair management systems), the UK version of the cowboys.. They took a month to come out to fix the appliance, i took a day off my work to wait for them.. they called me 30mins before the engineer was expected to turn up to say that they were still waiting for one of the parts needed. They had to come another day, which was 12 days later (10-March), they just do not care. They encourage you to take monthly contract of £17.99 but they do not deliver anything.. expect you to be without a washing machine for a month if not months. They constantly lie, they don't call you back or pick up your calls. Absolutely hopeless.. The buyers are spoilt for choices these days, please do not but Samsung with a risk of getting involve with unprofessional and arrogant companies like Samsung and their contractors

The repair service was great and fast. The technician was super kind and polite, explaining everything clearly. In just one hour, the entire issue was fixed right in front of my house. I highly recommend their service! screen, power and volume buttons,frame, charger port

This is just embarrassing. I was waiting 25 minutes to be redirected to the repair department, shocking

Engineer came well in time, the repair was to charging point on Galaxy Note 20. On his inspection more serious fault was found to the main board, he repaired phone 100% as a good will gesture.
I am so please with Samsung Repair.

Good communications especially on timing. Service great and phone fixed now as good as new

Excellent service. Our engineer, Michael Rodriguez, was absolutely amazing, so friendly and reassuring. I was emailed a time slot the day before, and the engineer text when on route. Definitely would use again if ever needed.

Fantastic service.

Excellent service , tech was really informative of every step of my repair , it turned out to be a little more complicated than initially thought but I was kept upto date and he tried everything he could to get this done effectively and fast once problem solved

Impossible to get updates from Samsung on a tablet repair. Device received at their repair facility in New Jersey several weeks ago. No one at Samsung can give me an update on when the device will be sent back to me. The device has already been repaired at their facility! Will never use Samsung again for repairs on their devices.

Arrived earlier than timeslot given after confirming by phone first. Repaired quickly and efficiently. Great Service!

Extremely happy with the Samsung service
Customer support is second to none.
Very user-friendly access to a technician.
With regards to the home repair.
Again very well organised great value for the price.
Solved the issue of leaving my phone in store and having to wait 36 hours.
The repair was completed within 45 minutes..
The technician was polite & professional
⭐⭐⭐⭐

Quick repair, technician was very friendly. Would definitely recommend 👌

The engineer was on-time, polite, knowledgeable and professional. The repair was carried out quickly and without any problems.

Great guy. The engineer showed up at the appointment time. He was diligent and detailed in his work and he was able to restore the phone as new.