Samsung Store Reviews 

Although I have several Samsung products and in general have been satisfied. My experience with dealing with Samsung Canada's call center has left me frustrated and has been a complete waste of my time! The agents read scripts. Its as if you are speaking to a robot. A simple question as please provide me with the recommended service centers in my area. I wanted a choice as the first one they recommended has given me the run around for 3 months and my refrigerator is still not repaired. I was transferred to Victor from Executive service and he was horrible. When asked to be transferred to his superior, he told he was the manager and proceeded with ending my call. The rating I would give is not 1 for bad. It's minus 10 for HORRIBLE. Stay away - not due to their products but the horrible service you receive when you end up calling Samsung Canada and dealing with one of their reps.

Bought a new phone online which qualified for free ear buds ( but try claiming them) after trying to claim I spent 90 minutes on the phone to their so called "CUSTOMER SERVICE" Only to be told to go to the website I was having trouble claiming from. After eventually going around in circles I eventually managed to submit my claim, with all the attachments required, only some days later to be asked to send a copy of my receipt. As it was bought online directly from SAMSUNG I resubmitted my order documents they sent with the phone which included the order number. Days past and another email asking for proof of purchase. After submitting the same document numerous times I've come to the conclusion that this is a con. They are trying everything they can to throw obstacles in the way of fulfilling their promises and have ruined my experience with this company. I will not be purchasing any SAMSUNG products in the future.

Every experience has been miserable and demoralizing. They don't keep any specs on the products that they sell in Canada, despite being Canadian. For example, do you want to know the maximum amount of RAM your laptop can take? Too bad. The model isn't listed on any website, and the people on the other end of the phone or who email you back don't know. I actually had a guy google it while he was on the phone with me, and I had to point out to him that opening up the machine and doing a cursory look at the components would show that no, the first google result of the US model that you pulled up is not the same. Most recently, same laptop, had an issue with the BIOS. Was trying to get a bit of information to do some troubleshooting. Apparently my issue was trying to install Windows on my laptop. I mean, it hasn't had Windows on it in over two years, and I never mentioned Windows or Microsoft in my detailed 200+ word email that described the steps I had already taken to solve the problem, but hey, now I know that if I need any help on installing Windows, I can drive three and a half hours to the only licensed Samsung repair shop in my province. A place that doesn't answer the phone, so I don't even know if they could help. Ended up being a lesser drain of my time and money to just order a new motherboard. God these people are awful. If they held the cure to my child's cancer, I would rather make funeral arrangements than deal with them.

I bought an s7 nice phone went to sell it to get money to upgrade to an s8 only to be told the phone had screen burn a fault well know to samsung as I was assured how come they have not sorted this fault out and why so expensive knowing thier is a fault and customers lose money on them not an incentive to purchase another samsung phone