Samsonite Reviews 9

Extremely Disappointing Customer Service – Avoid Samsonite Europe & Sweden

I am deeply disappointed with Samsonite Europe and Sweden. I own a 2-year-old Samsonite bag, and the handle broke. You would think that a brand that prides itself on quality and durability would stand by its products – but no.

I reached out to Samsonite Scandinavia, specifically speaking back in early July. The last time I heard from them was July 12th. It has now been over a month, despite me following up several times. No updates, no resolution, not even a courtesy reply.

For such an expensive brand, this level of customer service is unacceptable. If they can’t even fix a handle on a relatively new bag, what’s the point of paying for the “Samsonite” name?

Do yourself a favor – do not buy from Samsonite Europe or Sweden. Their after-sales service is non-existent, and you’ll be left stranded if something goes wrong.

I have been promised compensation
for my expences of wronly delivered and lost bag
In 3 months I have been writing to them 6 times getting a case number everytime with promise they will contact soon. Still nobady has cared …
Should not be on the market nor handling claims for SAS.

Extremely awful customer service and delivery management.

Ordered and selected express delivery which is expected to be delivered within 2 days. On the day of delivery, I waited for nothing! What's worse is that they lied that no one was home to accept the delivery which obviously an effin' lie!

Contacted the customer service to help me with the situation -- why do I bother???? They can't do anything about it!!

Disgusting.