Samos Jewelry Reviews 

1,136
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their fabulous quality, appealing designs, and durability, often noting how well items hold up over time. Reviewers frequently commend the outstanding customer service and helpful staff for quick, professional issue resolution. This attentive support, including easy replacements, makes customers feel valued and satisfied. However, some customers also noted receiving products that were either damaged, did not match online photos, or were an incorrect size. A few other people also felt that product quality was not always consistent, with some items breaking or detaching shortly after purchase.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness, politeness,... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers thrilled with the design... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction with their... See more

Staff

Customers had positive experiences with staff, consistently describing them as incredibly helpful, polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have purchased two orders from Samos and the products are fabulous. They look great and are hard wearing. My last order came with a damaged product. Communications with customer service were quick a... See more

Rated 5 out of 5 stars

Excellent product but even better service. I purchased a rope bracelet from Samos a couple of years back. Having previously purchased more expensive designer ones and had them snap and fail on me, I w... See more

Rated 5 out of 5 stars

Incredible bracelet and amazing customer service. I had the bracelet for more than year and the locking latch broke. The magnet still worked but was afraid that I might lose the bracelet if acciden... See more

Rated 5 out of 5 stars

I’ve purchased from Samos Jewellery multiple times now and they’ve never let me down. Most recently, I ordered the wrong size (completely my own fault), but their response was incredibly fast and... See more


Company details

  1. Jewellery Manufacturer

Written by the company

Minimalistic jewelry designed for fearless wanderers. Discover 150+ versatile rope / stone/ leather bracelets ready to follow you in your daily adventure.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(1,136)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Great communication, great bracelet. I measured with string, and thought i was 19.5cm, but i hadn’t factored in the girth/width of the bracelet- so I was actually 21.5cm. Worth thinking about this when you order. All fixed and great.

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Second to none- excellent service!

I cannot express how impressed I am with Samos Jewellers. Their service and correspondence is second to none and they are extremely helpful and true to their product guarantee terms. The leather bracelet I purchased for.my partner is made to a high standard. very good quality, looks amazing and when it was not the correct fit it was absolutely no problem at all for this problem to be resolved. Needless to say he was delighted. A very fair and trustworthy company whom I would have no hesitation in recommending to others. Thank you Samos Jewellery for a hassle free online shopping experience.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Quality

Quality product with great customer service. Would recommend to anyone. Thank you Samos. Pete

5 December 2024
Unprompted review
Rated 5 out of 5 stars

First Time Buyer

I have only bought the one bracelet so far but the experience has been first class. I am sure that my husband will be delighted with his gift 🎁 on Christmas Day! 🎅🏼

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Impressive Customer Service

Throughly impressed with Samos customer service. They have gone above and beyond with their communications and have resolved my issues for total satisfaction. Julia was my main contact and was outstanding. Highly recommend this company.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Great product, great experience

I have only bought the one bracelet so far but the experience has been first class. I ordered the wrong size but the returns experience has probably been the best I have ever had. And I also got very complementary comments from my 2 daughters so top notch on all aspects!

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Samos customer service is impeccable

Samos customer service is impeccable. I sent an email about an item being too large and wanted to work through exchange options, which they quickly responded to and were very advantageous as a customer. I would buy from them again!

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent SAMOS

I have ordered from Samos a few times now and find their products exactly as they are advertised, the service is prompt and the after service exemplary.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Great product and even better customer support

I got my order and was so sad...I loved the materials and wanted to start wearing them immediately, but unfortunately, I bought the wrong size.

I reached out, and the support team got back to me quickly and took care of me fully. You wont regret your purchase, but be sure to read the sizing guide carefully unlike me haha.

13 November 2024
Unprompted review
Rated 1 out of 5 stars

Low quality

Low quality. 3 bracelets, 2 have deteriorate, look bad, paint chipped off etc. 3rd clasp is broken, completely useless.

3 November 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING COMPANY

Amazing customer service. I ordered the wrong size and Samos responded to my request for a refund with an even better deal. Offered to give me another one for a huge discount and responded to my emails promptly throughout the whole situation! Legit and amazing company!

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service all around!

Great service all around. Quick Shipping, and issue resolution was handled quickly and efficiently! I unfortunately ordered the wrong size and they were so helpful to handle an exchange and resolve my issues! Will for certain purchase again.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service & Excellent Quality

I bought 1 of amazing pieces of SAMOS since last 6 months, it is very good and has a high quality and I use it all day while working and spending time with my friends.
Afterwards I purchased 3 similar to the previous one with different colors but there is an issue regarding shipping, I contacted Julia from SAMOS and she responded kindly and in a fast way with a reshipment for my 3 pieces.
I have no words to describe the company and the customer service specifically.
I'd certainly recommend SAMOS's products to anyone.
Wow 🤩

20 October 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY

AVOID THIS COMPANY! Although the jewellery is ok, their customer service is awful. When I returned my items they requested Royal Mail to hold my package, they only accepted my delivery when I questioned why they had done this! I have now been WAITING FOR MY REFUND FOR OVER A MONTH. I have had to escalate this to PayPal and am waiting for Samos to their email. I am not holding out much hope for my refund!!!

6 September 2024
Unprompted review

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