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Official customer reviews from verified buyers are available here; https://saltflatsclothing.co.uk/a/review/all?r=4. All genuine customers are provided a link to leave their reviews here, which are all published and available on our website, good and bad alike. Reviews are available on the product page they relate too. There are currently over 1,000 verified buyer reviews available.
Station Approach, GU34 5AZ, Four Marks, United Kingdom
2.4
9 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Very concerned about getting a refund after reading these reviews. Couldn’t tell me what status my order was at. Opened a case with the bank. Will update review if satisfactory outcome received from the company.
The website looks good and offers free returns but this guy deducted £10!! from my refund I guess for his pocket because he tried telling me Royal mail had charged him £10 for the free return ?? I don't believe him and asked to show RMs charge, of course never produced! I don't believe £10 for a second would you? its £3.85 48 hrs tracked which is on the label!! He is full of waffle about his small print T&Cs. I also see he likes to reply to his bad * reviews and tries to justify the non refunds etc AVOID AVIOD!! pity you have to leave a star this guy is zero
Have called Salt Flats 3 times in 2 days for a refund on an item I returned to them on the 26th FEB!! Almost £300 and still no refund, no acknowledgement not even a call back after being promised one three times! Be careful ordering from this company!!
Bought helmet from them became damage told to return so did now they won't return my messages so basically they've got my property and my 160 quid don't use thieves
Thorough and personal service every time I visit this shop in Wokingham. Between my wife and I we have worked our through dozens of jackets and trousers and Stefan has patiently help get exactly the style and fit for us. Some interesting niche brands and some good bargains as well.
Scammers. Paid £760 for a jacket and it never turned up. The tracking info shows that isn’t still not been dispatched and they’re trying to tell me it’s arrived at my address. When I said to prove it they haven’t responded and won’t refund me. I’ve raised a dispute with my card provider. Poor communication, no service what so ever and NO GOODS! They take your money and ignore you. It’s been 10 days since I requested to cancel my order and still nothing back from them.
Reply from Salt Flats Clothing
Kyler, you placed your order on the 3rd February, it was despatched using a courier on the 4th to you.
You were sent an email notification of the despatch at 17:23 with the tracking number. This is to enable you to manage your delivery as it suits you directly with the courier and to speak directly with them in the event of an issue.
You reached out to us on the 10th at 16:55 via our online chat, and we responded to you at 17:28. When you eventually communicated, in a coherent sentence, what your issue was, i informed you that i would speak to the courier and find out what has happened. Which i did. The courier needed time to investigate what had happened and why your parcel was not with you. They unfortunately needed some time to do this, which i told you, as they initially reported to us that the parcel had been delivered and despite the language and insults you used, we continued to press the issue with the courier until they eventually reported back they had lost the parcel, which we reported to you immediately after. Usually we would have despatched a replacement at this time, but in your haste you had already opened a case with your card provider, which we accepted and you were refunded.
It looks like the parcel was stolen in your local depot, and i’m not sure if you actually work for them yourself, but the theft is being investigated.
In this case it is unfortunate that you felt it necessary to insult us and be rude in your communications to us, and didn’t have the patience to let us resolve the issue with the courier, a third party company outside of our control.
I usual finish off communications with a i hope to see you again, but not in this case, neither my staff or i need to be communicated to in the way you did by anyone for any reason.
I returned ordered items, and they do not return money over for two months now. Saying that they returned money to me :( not sending any proof that they did refund, nothing. Stefan, the director is a fraudster!
I ordered a motorcycle jacket from this UK based retailer.
The item was excellent and good value for money.
I reside in the Philippines and the jacket arrived in 7 days,excellent service ensuring I was kept informed regarding tracking of the item.
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