Salt City Optics Reviews 

303
•
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Same issues as everyone. Used these guys for the last three years and everything was fine, this year when I ordered same thing product didn't arrive, called they said there was a problem with the lab... See more

Rated 1 out of 5 stars

I’ve gotten two prescription lens inserts into frames I supplied, including a pair of Oakleys two plus years ago, and the service was decent. Three weeks ago I sent the Oakleys in for a new prescripti... See more

Rated 5 out of 5 stars

I'D LIKE TO THANK SALT LAKE OPTICS, FOR PROVIDING A PHEONAMAL LENS HD RED MIRROR PROGRESSIVE SUNGLASSES..I'VE BEEN A LOYAL CUSTOMER ,AND WILL CONTINUE..I DO 1000 YARDS LONG RANGE SHOOTING ,THEIR LENSE... See more

Rated 5 out of 5 stars

Tried glasses for first time today. Salt City Optics people were very good, but disappointed with the way Oakley does their prescription sunglasses. I guess they do all progressive lens. Bought thes... See more

Company replied


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3.1

Average

TrustScore 3 out of 5

303 reviews

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3.1

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(303)

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Rated 3 out of 5 stars

Late, bad links

The order was late, no communication about why or expected delivery. I contacted the company only to get an email to say it was going out today. Received the confirmation email with tracking number. Link to tracking number brought up a 404 page not found. I pressed the link to tell the web master that the link wasn't working, that process failed too.
Glasses came today, they're fine as far as I can tell.

30 August 2016
Unprompted review
Rated 3 out of 5 stars

Order Received was wrong

First time using the company. Serengeti order received was incorrect. Had to send back the glasses at my expense to have Salt City try and get the correct prescription sent to me. A delay which was not expected. In two - three more weeks I will see if the correct glasses arrive.

22 August 2016
Unprompted review
Rated 4 out of 5 stars

Great product, great customer service.

They have great customer service and helped me through the initial ordering when I had questions as well as any concerns that I had along the way. They always responded very quickly. I would give 4.5 stars, but this won't let me. My only issues was that my order took quite a while to be shipped and was in lab processing for a couple of weeks. Though as I said before, their customer service made up the difference by keeping me in the loop

20 August 2016
Unprompted review
Rated 5 out of 5 stars

Salt City is the best

I've ordered four pair of glasses and three sets of replacement lenses from these guys. Fair prices and Great service!

10 August 2016
Unprompted review
Salt City Optics logo

Reply from Salt City Optics

Thanks for the positive review, Kirk! We're so happy to hear that you're loving your products. Hopefully you're out enjoying plenty of sunshine in your new shades! We appreciate you and your business.

-Dan

Rated 5 out of 5 stars

Service good, glasses not so.

Tried glasses for first time today. Salt City Optics people were very good, but disappointed with the way Oakley does their prescription sunglasses. I guess they do all progressive lens. Bought these for golf. If I am looking straight ahead, okay and color differential good. But progressive area seems large so have to tilt head at just the right position or I am looking at a blurry golf ball when hitting. When looking at scorecard bifocal area is small and progressive area makes it difficult to keep scorecard from looking like it is curved. Wish they were lined bifocals.

8 August 2016
Unprompted review
Salt City Optics logo

Reply from Salt City Optics

Thanks for the five-star review, John! We like receiving feedback about our very good service. So sorry to hear that you're not 110% happy with your progressive lenses. We know Oakley doesn't offer a bifocal, but if you want, we can always create a lined bifocal in one of our private labs. If you'd like to try that out, we'd be sure to offer you a good price. We appreciate you and your business.

-Dan

Rated 5 out of 5 stars

Phenomenal Service and Products

I'm so glad i chose to order my frames from here. The service was fast and excellent from beginning to end. No problems whatsoever!

5 August 2016
Unprompted review
Salt City Optics logo

Reply from Salt City Optics

Thanks for the five-star review, Javier! Glad to hear the process went smoothly. Hope you're out in the sun enjoying your new shades! We appreciate you and your business.

-Dan

Rated 1 out of 5 stars

Scammed and Aggravated

Purchased custom frames from Oakley and had Salt City make lenses for them back in June. The lenses were unuseable and made me sick and dizzy. Cody promised me if another set were made and unuseable I would get a FULL refund. My second set made also were no good! I emailed them and got no response, so I shipped them back on my own. I spoke with DAN in a chat window 4 days later and he promised my refund would be processed that day. That was 2 weeks ago and I have not received my funds. So now I am waiting on over $300.- and have to result to writing bad reviews and begging for my refund. I would avoid these guys obviously! You will get screwed if they screw up. Seems clear.

5 August 2016
Unprompted review
Salt City Optics logo

Reply from Salt City Optics

Hey Arthur,

I'm so sorry you feel your experience was so poor. We definitely have control over some of this while other parts of this were out of our hands. Since we use Authentic Oakley product we are at their mercy for deadlines and accuracy of the prescription. We feel we were very accommodating for all of your requests. The delay in receiving your full refund was just a simple miscommunication between two of our associates. As soon as that was identified it was immediately corrected. While we aren't perfect we work hard to establish a relationship of trust and hard work between our customer's and employee's. I apologize for the late issue of that refund, but aside from that we worked hard to meet all of your requests. Please consider that if you decide to leave any future reviews.

- The Salt City Optics Team

Rated 5 out of 5 stars

Awesome Customer Service!!!

Cody and Trae were awesome in helping me with my order and perfectly aquired my Prescrition. They constantly informed me of my order. I will definitely order another pair. Thank You Guys again.

5 August 2016
Unprompted review
Salt City Optics logo

Reply from Salt City Optics

Glad to hear that Cody and Trae knocked it out of the park, I'll definitely pass along that positive feedback. We always strive to provide topnotch service and deliver a high quality product. We appreciate you and your business.

-Dan

Rated 5 out of 5 stars

Looking for quality eye wear - prescription

While it took longer than I expected but I am happy with the product. They fit very comfortable. They got the prescription right and they look good.

4 August 2016
Unprompted review
Salt City Optics logo

Reply from Salt City Optics

Thanks for the five-star review, Harold. As you now know, in some cases making the highest quality product possible takes time. Thank you for your patience, and I'm glad to hear that your glasses fit and look great! We appreciate you and your business.

-Dan

Rated 5 out of 5 stars

Best Service...Best Deal!

Always get great customer service....and their pricing is the best around for quality glasses. Definitely recommend...

4 August 2016
Unprompted review
Salt City Optics logo

Reply from Salt City Optics

Thanks for the positive review, Jeff. We always strive to give our best service possible, and offer competitive prices. Hopefully that produces a good customer experience, which it sounds like it is! Hope all is well, we appreciate you and your business.

-Dan

Rated 5 out of 5 stars

Grrat experience

Fourth pair of prescription sunglasses that I have purchased from sat city. They are the absolute best. Knowledgeable salespeople on the phone. Website is easy to use and functional. I emailed my prescription. Picked My frames and lenses. Perfect.

3 August 2016
Unprompted review
Salt City Optics logo

Reply from Salt City Optics

Thanks for the positive review. Great to hear your fourth pair from us worked out perfectly! We certainly appreciate your business and look forward to helping you in the future!

-Dan

Rated 5 out of 5 stars

Extremely helpful

The crew at Salt City were extremely helpful in helping me get my glasses dialed. It's great to work with people that have your best interest in mind!

27 July 2016
Unprompted review
Salt City Optics logo

Reply from Salt City Optics

Thanks so much, Mike. We try our best to get all of our customers dialed. Hope you're out there enjoying some rays in your new shades! We appreciate you and your business.

-Dan

Rated 5 out of 5 stars

Trustworthy and reliable

I live in Texas. Just ordered like my 6th pair of progressive glasses from them. That tells you all you need to know.

26 July 2016
Unprompted review
Salt City Optics logo

Reply from Salt City Optics

We love hearing this, thank you so much! We sincerely hope you're enjoying all six of your products. Always striving to be trustworthy and reliable, and ultimately, deliver a superior eye product. We appreciate you and your business.

-Dan

Rated 5 out of 5 stars

Great customer service

Great company with a team available and willing to help answer any questions.

15 July 2016
Unprompted review
Salt City Optics logo

Reply from Salt City Optics

Thanks for the positive feedback and the five stars, Jared! We're always here to help our customers. Hope you get out there and enjoy some sun with the new shades! We appreciate you and your business.

-Dan

Rated 5 out of 5 stars

Awesome experience

You guys rock. Had a minor issue with a pair of glasses, you handle the problem professionally. You have a customer for life

13 July 2016
Unprompted review
Salt City Optics logo

Reply from Salt City Optics

Thanks for the review, we appreciate your business. Let us know if we can help with anything else.

Steve

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