You have to be prepared to wait for your order, they say 'dispatched the same day' but that's only part of the story, the warehouse isn't UK based. The goods arrived 13 days after ordering. To be fai... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering process was easy, good range of products at very competitive prices. Delivery was a real let down, not only did it take 12 days, it was actually delivered to the wrong address (correct addres... See more
Products haven’t arrived yet. There is a delay in shipping but no one told me and I only received a message from customer service that there is a delay but no delivery day or any further information.
Company replied
This is the first time and the last time I will use Salon Total, my items arrived 2 weeks after ordering by which time they were no longer needed. When you say 'buy by 10pm for shipping today' cus... See more
Company replied
Company details
Written by the company
Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- +442080680805
- customerservice@salontotal.co.uk
- salontotal.co.uk
2.7
Poor
380 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order not received
I placed an order on Tue 11th Nov and still haven’t received it, despite the website stating all orders placed by 10pm would be dispatched the same day.
It’s now Fri 21st Nov and tracking says the package is still with the sender. Customer service keeps repeating it’s been dispatched but it doesn’t seem so.
Very disappointed with the service and demanded to cancel the order and get my money back.
21 November 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
I would like to explain how the shipping process works. When an order is placed before 10 p.m., we ship the parcel the same day. However, we are based in the Netherlands, which means that the parcel must first be transported to Yodel. Only when the parcel arrives at the Yodel depot does it receive its first scan. From that moment on, the tracking becomes visible and the expected delivery date also appears. Until then, Yodel indicates that the parcel is still with the sender, when in fact it is on its way to the depot.
I expect that the package has been delivered by now. If this is not the case, please let us know by sending an email to customerservice@salontotal.co.uk .
Kind regards,
Team Salontotal.
I have not received my order placed a…
I have not received my order placed a month ago. I have emailed multiple times with no response.
I have now raised a claim with my credit card to obtain a refund and am reporting the company to trading standards.
21 November 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review.
We are sorry to hear that you have not yet received your order and that you feel you have not received a response to your emails. This is obviously not the service we want to provide.
We expect that one or more items in your order were out of stock, which meant that the order could not yet be shipped. This is always clearly indicated on our website for the item in question, but we understand that this can still be confusing or frustrating.
We would like to resolve this for you as soon as possible. Would you please send us an email with your order number to customerservice@salontotal.co.uk?
Then we can immediately check what is going on and arrange your order or refund.
Kind regards,
Team Salontotal.
Ordered electric toothbrush on 13/11
Ordered electric toothbrush on 13/11. Advertised as next day dispatch. Tracking item on Yodel still shows with sender one week later. Have emailed twice asking if has been dispatched and proof of such. No reply. I believe this to be a scam company. Order number 3164292.
Reply to your reply:
Your public reply is appreciated, but it doesn’t change the fact that I have now emailed your customer service team three times over the last week, including again today, and not a single message has been answered.
This is the exact pattern many other reviewers have pointed out. That comes across as a deliberate delay tactic, not genuine customer support.
The Yodel tracking you provided has shown “With Sender” since the day the label was created, with no movement, no scans, and no evidence that the parcel has ever been handed over. I have repeatedly asked for proof of dispatch and received nothing.
If your team truly intends to resolve this, then reply to my emails. Right now the behaviour suggests the opposite.
13 November 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
I would like to explain how the shipping process works. When an order is placed before 10 p.m., we ship the parcel the same day. However, we are based in the Netherlands, which means that the parcel must first be transported to Yodel. Only when the parcel arrives at the Yodel depot does it receive its first scan. From that moment on, the tracking becomes visible and the expected delivery date also appears. Until then, Yodel indicates that the parcel is still with the sender, when in fact it is on its way to the depot.
We understand that this can be confusing and that it is annoying when a parcel takes longer than expected to arrive. We would like to assure you that we are not a fraudulent company and that we do everything we can to ship orders properly and provide our customers with good service.
Would you please send us another message via customerservice@salontotal.co.uk, including your order number (3164292) if possible? We will then immediately look into where your parcel is currently located and resolve this for you as quickly as possible.
Kind regards,
Team Salontotal.
Extortionate delivery fee, very slow to send and blame problems on Yodel
Wish I had looked on Trustpilot before ordering .
Company charged £7.60 for delivery (via Yodel) which is VERY high , especially for a small tube of hair product. They emailed next day with tracking. - so far so good - but 7 days later tracking shows as ‘still with sender’. I emailed them to find out why it hadn’t been sent and when I would get it and they replied blaming Yodel. That’s nice of them …… seems Yodel haven’t even got it yet.Oh and their site advertises “order before 10pm and ship today’. Clearly not true. Here is there reply I recieved…..
“Thank you for your message. Currently, the carrier is experiencing some delays. Your parcel will therefore take longer to arrive than you are used to from us, for which we sincerely apologise. Please keep an eye on your tracking for updates. Your tracking is expected to become visible soon”
20 November 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We are sorry to hear that you are not satisfied.
I would like to explain how the shipping process works. When an order is placed before 10 p.m., we ship the package the same day. However, we are located in the Netherlands, which means that the package must first be transported to Yodel. Only when the parcel arrives at the Yodel depot will it be scanned for the first time. From that moment on, the tracking information will become visible and the expected delivery date will also appear.
Our customer service team is always ready to assist you and help find a solution. If the parcel is still on its way to Yodel, our options are limited, but of course both we and the carriers will do our utmost to deliver your order as quickly as possible.
Do you have any questions about your shipment? Please feel free to contact us at customerservice@salontotal.co.uk.
We are happy to help.
Kind regards,
Team Salontotal.
Awful service, do NOT waste your time
Awful, awful company who tell you the parcel has been dispatched when it hasn't even left the warehouse. I contacted Yodel who told me as much. Cancelled order and it then took a further 2 weeks to get my money back. Customer service is unapologetic and abrupt. Would never, ever use this company again!
19 November 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We are sorry to hear that you are not satisfied.
I would like to explain how the shipping process works. When an order is placed before 10 p.m., we ship the package the same day. However, we are located in the Netherlands, which means that the package must first be transported to Yodel. Only when the parcel arrives at the Yodel depot will it be scanned for the first time. From that moment on, the tracking information will become visible and the expected delivery date will also appear. Until Yodel has performed this scan, they cannot view the parcel and will indicate that it is not yet known to them.
Our customer service team is always ready to assist you and help find a solution. If the parcel is still on its way to Yodel, our options are limited, but of course both we and the carriers will do our utmost to deliver your order as quickly as possible.
Do you have any questions about your shipment? Please feel free to contact us at customerservice@salontotal.co.uk.
We are happy to help.
Kind regards,
Team Salontotal.
Like everyone else im still waiting…
Like everyone else im still waiting order dispatched 1 week ago and still with sender according to tracking.
This is rediculous sort out your courier!! how many bad reviews do you need .
Surprisingly i dont see my review on your site yet trust pilot is flooded with negative reviews and your scoring yourself a 4/5 based on reviews.
it is illegal for a business to hide genuine negative reviews. Both the UK and the US have laws and regulations that prohibit this practice, considering it a form of misleading and deceptive commercial activity that harms consumers.
Ill be looking in to this
11 November 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We are sorry to hear that you are not satisfied with the delivery. We understand that it is very frustrating when an order takes longer than expected to arrive. We dispatch orders placed before 10 p.m. on the same day. Both we and the carriers do our utmost to deliver your parcel as quickly as possible. As soon as your parcel has been scanned at the carrier's depot, the expected delivery date will be visible.
We would also like to assure you that we do not engage in any illegal or misleading business activities. We comply with applicable laws and regulations and always strive to act transparently and honestly. Our goal is to resolve issues as effectively and quickly as possible and to provide our customers with a fair and reliable service.
If you have not yet received your order, please feel free to contact us at customerservice@salontotal.co.uk. We will be happy to look into the situation with you and find out what is happening with the shipment.
Kind regards,
Team Salontotal.
I ordered it more than a week ago
I ordered it more than a week ago, no updates on the tracking website. I had to move a patient due to this delay, not impressed.
18 November 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We’re sorry to hear that you’re not satisfied with the delivery.
We do ship orders the same day when they are placed before 10 PM. Both we and the carriers do our utmost to deliver your parcel as quickly as possible. Once your parcel has been scanned at the carrier’s depot, the expected delivery date will become visible.
If you have not received your order yet, please feel free to contact us at customerservice@salontotal.co.uk .
We will gladly look into the situation with you and find out what is going on with the shipment.
Kind regards,
Team Salontotal.
I didn’t receive the order until now…
I didn’t receive the order until now although I ordered it 10 days ago and it was written that delivery same day and it was shipped same day but until now I didn’t review it
I keep tracking my order but I didn’t receive please please update on my order and get back to me so I can receive it
6 November 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We’re sorry to hear that you’re not satisfied with the delivery.
We do ship orders the same day when they are placed before 10 PM. Both we and the carriers do our utmost to deliver your parcel as quickly as possible. Once your parcel has been scanned at the carrier’s depot, the expected delivery date will become visible.
If you have not received your order yet, please feel free to contact us at customerservice@salontotal.co.uk .
We will gladly look into the situation with you and find out what is going on with the shipment.
Kind regards,
Team Salontotal.
Order took over a week to be delivered…
Order took over a week to be delivered which was much longer than promised:(
28 October 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We are sorry to hear that you are not satisfied with the delivery time. Unfortunately, there have been delays, which meant that it took longer than we promised. We have now updated the delivery time on our website so that it is up to date again.
We hope to be able to help you again with your next order to your complete satisfaction.
If you have any questions or if there is anything we can do for you, please feel free to send us an email at customerservice@salontotal.co.uk.
Kind regards,
Team Salontotal.
Do not buy from them
Do not buy from them! I made a mistake by ordering and takes then a full week to send, not one day as they advertise- scammy company!
When I realised I won’t be in the country when they deliver a week after promised time, I have asked goods to be RTO as I can’t put on vacation hold or anything else and they REFUSED. BASICALLY IT WILL BE STOLEN AND THEY DONT WANT TO REFUND YOU OR DO ANYTHING ABOUT IT! Never ever order from this “company”, dodgy place
14 November 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We are sorry to hear that you are not satisfied with our service.
We do everything we can to ship your order as quickly as possible. If the order is in stock, we will always ship it the same day or the next working day at the latest. The delivery time is a little longer as we are based in the Netherlands, and unfortunately we cannot return a parcel. Of course, we will issue a refund if we have agreed to do so. We would like to get in touch to find out what is going on with the refund, as I understand that you have not yet received the amount. Please contact us by email at customerservice@salontotal.co.uk.
We will be happy to help you via email to resolve the issue as quickly and efficiently as possible.
Kind regards,
Team Salontotal.
Products haven’t arrived yet
Products haven’t arrived yet. There is a delay in shipping but no one told me and I only received a message from customer service that there is a delay but no delivery day or any further information.
13 November 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We are sorry to hear that there is a delay in the delivery of your order. Unfortunately, we cannot give you a delivery date as we are unable to see this information and are dependent on the carrier. However, we would be happy to look into the matter with you to see what is going on and whether the delivery will take place soon.
Would you kindly send us an email at: customerservice@salontotal.co.uk?
Kind regards,
Team Salontotal.
Time will tell.
Order #3105041 received is not what I ordered. I’m awaiting a refund for 50% as agreed to keep. Lucky I received anything going by others experience on here.
18 October 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We are sorry to hear that you have not yet received your refund; this is obviously not the intention. We will do everything we can to process this as quickly as possible.
Would you please send us an email? We will then look into the matter with you to resolve it as quickly as possible.
Please send an email to: customerservice@salontotal.co.uk.
Kind regards,
Team Salontotal.
Completely untrustworthy company
Completely untrustworthy company. They failed to deliver my order, recalled it to be returned to them from their couriers and will not refund me. Nothing wrong with the products, but you won't get them, and you won't be refunded either. Awful customer service, full of lies and excuses. I am now going forward with legal action to try and get my money back. DONT USE THEM
20 October 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We are sorry to hear that your parcel was not delivered on time. We have recalled your parcel because you no longer wanted to receive it and so that we can refund the amount you paid. It is possible that the credit has not yet been processed, which is of course not the intention, but in that case we will be happy to work with you to resolve this as quickly as possible.
Would you please send us an email to customerservice@salontotal.co.uk?
Kind regards,
Team Salontotal.
I haven’t received the product and the…
I haven’t received the product and the tracking site doesn’t show anything.
3 November 2025
Unprompted review
Reply from salontotal.co.uk
We’re very sorry to hear that your order hasn’t arrived yet.
That’s definitely not the experience we want to provide. We’d love to sort this out for you as soon as possible. Could you please contact our customer service team at customerservice@salontotal.co.uk
with your order number? We’ll look into it right away and make sure to find a suitable solution.
Our apologies for the inconvenience.
Kind regards,
Team Salontotal.
My parcel has not been delivered yet
My parcel has not been delivered yet, unable to track parcel.
29 October 2025
Unprompted review
Reply from salontotal.co.uk
We’re very sorry to hear that your order hasn’t arrived yet. That’s definitely not the experience we want to provide. We’d love to sort this out for you as soon as possible. Could you please contact our customer service team at customerservice@salontotal.co.uk
with your order number? We’ll look into it right away and make sure to find a suitable solution.
Our apologies for the inconvenience.
Kind regards,
Team Salontotal.
Still hasn't arrived yet!
Still hasn't arrived yet!
Despite ordering before 10pm, it's 9 days later, nothing has arrived and there's no way to track. The tracking link goes nowhere so I don't even know which carrier will be delivering. Unlikely to use this site again
29 October 2025
Unprompted review
Reply from salontotal.co.uk
We’re very sorry to hear that your order hasn’t arrived yet. That’s definitely not the experience we want to provide. We’d love to sort this out for you as soon as possible. Could you please contact our customer service team at customerservice@salontotal.co.uk
with your order number? We’ll look into it right away and make sure to find a suitable solution.
Our apologies for the inconvenience.
Kind regards,
Team Salontotal.
Asking me to do a review before the…
Asking me to do a review before the item arrives is never good. It’s really slow service, not happy it hasn’t arrived. Not ideal. It’s 7 days since the order and it’s not even showing in the tracking. Doubt I will order again!! 28/10 - Update in reply to comment back, it is still not with us and the customer services team have no idea when it will be here, sometime this week is the comment from them.
27 October 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your message and our sincere apologies for the delay you experienced with your order.
Unfortunately, there has been a temporary delay in the shipping process, which has resulted in some parcels being shipped later than planned. This issue has now been resolved and your order should have been delivered by now.
This is obviously not the standard you should expect from us, and we are doing everything we can to prevent this from happening again in the future.
If your order has not yet arrived, please feel free to contact us at customerservice@salontotal.co.uk so that we can look into this for you immediately.
Kind regards,
Team Salontotal.
7 days and still waiting.
I placed my order on 20th October and received a confirmation email. I then received a further email confirming shipping on the same day. But your delivery partner Yodel Inpost has no record of the shipment leaving your warehouse. They are saying that they are waiting to receive the parcel from you. That was 7 days ago with no update.
27 October 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your message and our sincere apologies for the delay you experienced with your order.
Unfortunately, there has been a temporary delay in the shipping process, which has resulted in some parcels being shipped later than planned. This issue has now been resolved and your order should have been delivered by now.
This is obviously not the standard you should expect from us, and we are doing everything we can to prevent this from happening again in the future.
If your order has not yet arrived, please feel free to contact us at customerservice@salontotal.co.uk so that we can look into this for you immediately.
Kind regards,
Team Salontotal.
Order not arrived
Similar to all the other reviews. Ordered over a week ago, had a dispatch email but yodel have not received the parcel. I chased up and were told there were carrier delays. There are no yodel delays. It hasn’t been sent. I have now asked for the order to be cancelled.
26 October 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your message and our sincere apologies for the delay you experienced with your order.
Unfortunately, there has been a temporary delay in the shipping process, which has resulted in some parcels being shipped later than planned. This issue has now been resolved and your order should have been delivered by now.
This is obviously not the standard you should expect from us, and we are doing everything we can to prevent this from happening again in the future.
If your order has not yet arrived, please feel free to contact us at customerservice@salontotal.co.uk so that we can look into this for you immediately.
Kind regards,
Team Salontotal.
Disappointing first impression to a new buyer
I placed my first order with Salontotal on 16/10/25. I usually use Beauty Bay or Just My Look but thought I would give them a try. I am still waiting for my order 9 days later.
When contacting customer service I am told that there is a delay with the courier. When contacting Yodel, the courier I am told they have yet to receive the parcel!
I have no idea what is going on. I have contacted Salontotal via email and WhatsApp and the response is an identical generic response.
I would just like to receive my products that were promptly paid for!!
25 October 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your message and our sincere apologies for the delay you experienced with your order.
Unfortunately, there has been a temporary delay in the shipping process, which has resulted in some parcels being shipped later than planned. This issue has now been resolved and your order should have been delivered by now.
This is obviously not the standard you should expect from us, and we are doing everything we can to prevent this from happening again in the future.
If your order has not yet arrived, please feel free to contact us at customerservice@salontotal.co.uk so that we can look into this for you immediately.
Kind regards,
Team Salontotal.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.