I had a great time shopping at Sala Muzik. Great customer service and the instruments are high quality and reasonably priced!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a Duduk and waited for a response of delivery . It turned out, that i made a mistake ordering it and after having a chat with Veysel, the Duduk came in only two days. The instrument is of pr... See more
I ordered the “Tar By Afshari ET-202” I accidentally put the wrong address and selected the wrong shipping option so I sent an email. I got a response less than 24 hrs later with confirmation of the c... See more
"I purchased the Sala Muzik darbouka classic bass eminpercu hoping for a quality instrument, but I was sorely disappointed. First off, the build quality is terrible; it feels cheap and flimsy. The... See more
3.5
Average
46 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered an Arabic Oud
I ordered an Arabic Oud. The 608 dollars model.
After two months the oud palette broke without any fall as it was in my studio. I wrote to the customer service asking for a replacement and they replied they just give a 7 days warranted policy for this. I fixed it with my local guitar repairer and he also concluded it s very poor quality instruments and it was probably a glue quality problem. Very rude customer service as well from my experience.
23 October 2021
Unprompted review
Very reliable service and quality instrument. Recommended!
Quality instrument, arrived in great condition. They did an express delivery for free too. Pleasure to deal with Sala Muzik. Recommended!
30 June 2021
Unprompted review
Discontent
I bought an Arabic lutherie Oud from this online shop but I received a Turkish Oud. It has only the tuning of Arabic. Size and sound are not Arabic. I was looking for the typical deep and warm sound instead that my oud doesn't have. Theoretically, the instrument will be returned but the return procedure does not appear in my account. What a pity! I would also have exchanged it for a more expensive but truly Arabic one. The shop's website has customer reviews but if you write a negative review, it is later deleted!
20 November 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.