Sakura Mobile Reviews 

Excellent coverage during our stay in Tokyo and the surrounding areas. The battery life of the devices meant we were able to go all day without charging and they were small enough to fit in pockets. Great service with the delivery to our hotel being appreciated and extremely clear and easy to follow return instructions.

The online purchase of the prepaid e-sim cards prior to our trip to Japan was very easy. We had no problem with the activation or the use of the prepaid e-sim cards. We are very satisfyed.

Top service. Easy process from buying it to install it and active it. Great Internet connection everywhere and any time.

I have had great experience with Sakura Mobile service in Japan, and it has been invaluable having a mobile phone number in Japan for handling work and personal matters.

Thank you so much to the staff at Sakura Shinjuku, Tokyo for helping me with my phone. I bought their Esim which wasn't compatible with my phone so instead they offered me their pocket wifi instead.

Customer service and email communication was prompt. They were excellent and very helpful. I definitely recommend Sakura mobile. Their English speakers were fluent.

Very happy.

Ben from UK

Staff are very supportive, she guide me through the whole on boarding process smoothly

Sakura mobile maintained continued communication and support during the setup process. It was relatively easy to setup but I knew if there was any issue I could get in contact with a support person.

The entire process, from application, contract signing, hardware setup is fast and easy.

The service, internet, is reliable and fast.
I have also used Sakura mobile internet, prepaid sim card, in the past.

I had good signal even at Gifu castle, that is on top of a mountain, in a somewhat remote area.

Excellent service, pick up was fast and efficient. Staff were friendly and knowledgeable. Dropped off into a post box in the airport was so easy, and acknowledged within 24hrs.

It Was fast and safe

I have never had an ISP with such dedicated service! The staff at Sakura Mobile has been extremely responsive and took it upon themselves to investigate all the technical points that I kept bringing up. When they couldn't provide a technical solution through their partners they even looked for alternative options and came back to me in their own initiative when all other companies would have just given up.
Unfortunately, they were not able to provide what I was looking for (proper prefix delegation on IPv6), but that is ultimately due to their partner service providers. Still, all other ISPs I've had to deal with (in Italy, Germany, France...) never had the level of care and attention that Sakura Mobile staff has shown. I would definitely recommend them!

I was assisted in a very quick manner and also received of the information I required in addition to the router I requested to pick up. All in English too. Keep up the good work!

Everything went smoothly and fast. I ordered my hotspot and hour before and when I should up it was ready. Melvin was very nice and knowledgeable and made sure it my hotspot worked before I left.

Easy to return too, everything was perfect. Highly recommend.

Reliable, punctual, and very quick to respond to any query. And the WiFi itself was class.

100% would use again!!!

Very fast and efficient service, easy to talk to staff and setup phone connection. Pleasure doing business

Sakura Mobile support was extremely helpful, thoughtful, and quick with all my questions. Great customer service.

We had internet service for 98% our trip. Upload and download speeds were great. We only had slow or no service in rural areas and small towns. Would definitely purchase again when we go back to Japan.

Sakura Mobile provided continuous and dependable pocket WiFi service throughout our recent 2-week trip to Japan! The spare battery provided to us lasted at least 16 hours of service per day. Each of the four of us in my family had one, so we could communicate while we traveled independently. It was easy to [ick up[ at Haneda airport right after customs and to return via the prepaid shipping envelopes. We simply packed them and slid them into one of the ref Post boxes in Tokyo.