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Review summary

Created with AI, based on recent reviews

Considering 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and authentic products, highlighting the high quality of the snacks and the enjoyable tea selections. Many appreciate the thoughtful curation of items, often reflecting regional specialties and seasonal themes, making each box a unique experience. The informational booklets are frequently mentioned as a valuable addition, providing cultural context and details about the products. However, some customers expressed dissatisfaction with the company's subscription model, specifically regarding automatic renewals without clear notification. There were also occasional mentions of delivery issues, such as delayed shipments or items arriving damaged. A few people noted that some boxes contained fewer premium items or that the quantity of certain snacks was insufficient for sharing.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Customers praise the well-chosen, neatly... See more

Quality

Users describe positive interactions with quality, consistently praising the impeccable and high-quality... See more

Subscription

People report positive experiences with subscription. Many customers express delight and excitement for their... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and smooth delivery,... See more

User experience

Clients share positive opinions on user experience. Many customers express delight, highlighting the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Last week I received my second Sakura box, and what's inside is a super fun surprise. It includes a nice information booklet about all the products and how they're made, also information about Japane... See more

Rated 5 out of 5 stars

All these snacks were so authentic! I've been to japan multiple times before, and it always feels like opening a little box of home whenever my package arrives. The sweet potato theme in octobers box... See more

Rated 5 out of 5 stars

Amazingly quick service from Japan to UK, excellently packed. Really looking forward to trying the interesting curated items in this box. Some items will repeat memories from a recent Japan trip, othe... See more

Rated 5 out of 5 stars

We vacationed in Japan in November 25 and loved it! My husband for Christmas got me a 6 month subscription to Sakuraco. I have received the January and the February box so far. We have enjoyed all the... See more


Company details

  1. Japanese Confectionary Shop

Written by the company

Sakuraco brings you authentic, traditional, and artisan Japanese snacks every month. Get Japanese tea, sweets, and homegoodies in your Sakuraco box.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Sakuraco boxes are a lot of fun

The Sakuraco boxes are a lot of fun. They hold all kinds of snacks and treats and even some tableware. If you love Japan, this is a great gift. Some snacks aren't for vegetarians and many aren't for vegans. As a vegetarian the past two boxes have been ok and good. But I wouldn't recommend them for vegans.
It's not cheap but it's a wonderful edible gift. To yourself or others. 😉

12 February 2026
Unprompted review
Rated 5 out of 5 stars

The brown box from the post is so…

The brown box from the post is so deceiving until you open to find out what's inside. It's like my birthday everyday! After being diagnosed with stage 4 cancer, I find that there are so many beautiful things that are made by these special artisans that Sakuro represents. Such a Gem. February box urged me to jump on a plane and fly to Kyoto but unfortunately I have to undergo Radiotherapy treatment for my cancer. The box is also so elegantly beautiful. Thank you.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Japan fans will love this!

The food you get is delicious and there's something for everyone. The booklets are helpful and informative. When one of my boxes went undeliverable, they replaced it with the next month's box. It was great!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing collection of treats

I got this subscription box as a gift. The first box was mediocre, but this valentine's day edition is amazing. The quality, te diversity, the taste all speaks about the effort the company puts into this product. Really great value. Add on, I live the booklet with all the details of each product in the box and a bit of Japan's culture.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

2nd box and it’s amazing

Just received my second box and really looking forward to trying everything in it. The price point is perfect for everything you receive in the box. The quality is fantastic and I really like the magazine that not only explains what is included and how to prepare it if necessary but also the traditions, culture and supplier stories. The additional tea subscription is also well worth it.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

"Priority shipping" and it took over 30…

"Priority shipping" and it took over 30 faken days overall to arrive.

Multiple expired products due to their own incompetence with the slow shipping, attempted to offer me a faken credit on their site so I could give them even more money?? then when I disputed via paypal, they kept asking me to send the expired products back in order to refund me (which I already threw away and is probably somewhere on the atlantic ocean). Paypal decided on their favour because I did not provide them with the tracking #, what a sh1etty joke of a company.

FaKU YOU ALL AND HOPE YOU GO BANKRUPT OR MASS CHARGEBACKED.

18 December 2025
Unprompted review
Sakuraco logo

Reply from Sakuraco

Hi Jose,

Thank you for your feedback. We’re sorry to hear about the issue you recently experienced. To ensure we can assist you with your current shipping issue, could you please share your details so our support team can contact you soon?

We appreciate your cooperation and understanding.

Rated 5 out of 5 stars

A taste of Japan!

We vacationed in Japan in November 25 and loved it! My husband for Christmas got me a 6 month subscription to Sakuraco. I have received the January and the February box so far. We have enjoyed all the products and teas we have received. So far my favorite is the Milk Chocolate Strawberries and also the Custard Taiyaki. I enjoy tea so he also got the tea subscription for me! Until our next trip to Japan, I look forward to receiving my monthly boxes🤗

4 February 2026
Unprompted review
Rated 3 out of 5 stars

Won't be getting any more

This box definitely cemented my decision not to continue the subscription. My daughter explained the one treat to me so adding 1 star but the paper calendar craft felt very cheap for what I pay. I was charged at the beginning of the month and box barely arrived by the end of the month. For me value was not there. First box had a moldy strawberry according to my daughter who I gave the item too.

29 January 2026
Unprompted review
Sakuraco logo

Reply from Sakuraco

Hi Cristina,

Thank you so much for sharing your feedback, and we sincerely apologize for the issue you experienced.

To clarify, our homeware item may vary from month to month. The details for each month are available on our website, so you can check what to expect from the monthly box, including the kitchen homeware item.

We truly want all of our subscribers to have the best experience, so please be assured that your feedback has been escalated to our team for review and improvement.

We also apologize for the damaged items in your box. Our customer support team will reach out to you shortly to assist you accordingly.

We hope we can serve you again soon. Please feel free to contact us anytime if you have any further questions or concerns.

Rated 5 out of 5 stars

I was really impressed by Sakura

I was really impressed by Sakura, both with the packaging and the combination of treats. Since it was my first box for Valentine's Day, I received a lot of themed items that were very cute and unique. Besides the snacks and accessories, I was also struck by the video they sent, where they thanked me for the purchase and welcomed me to the family. They also showed how the accessories are created step by step, and whether the food is vegetarian or vegan and how it's prepared. It's very nice, and I'm very satisfied with my first box.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

New Year’s Nostalgia!

Loved everything in the January box! It was so nostalgic with the New Year’s goodies! There were items in there I haven’t had since I lived there 49 years ago!

Not too thrilled with the “non food” item this month.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Love Japan forever !

First box arrived and what wonderful discoveries! The box itself is already quite elegant.
The products are of very high quality. I can't wait to receive the second box.

30 January 2026
Unprompted review
Rated 1 out of 5 stars

January Box is Disappointing

This January box was not as good as previous boxes. It came and the contents were a bit smashed and broken. Usually there is a nice little houseware item this time a lame, cheap piece of cardboard calendar that’s too small to even be useful. I’m disappointed this month.

26 January 2026
Unprompted review
Sakuraco logo

Reply from Sakuraco

Hi Customer,

Thank you for your feedback. We’re sorry to hear about the issue you recently experienced. To ensure we can assist you with your damaged items, could you please share your details so our support team can contact you soon?

We appreciate your cooperation and understanding.

Rated 1 out of 5 stars

Beware - Subscription Scam

We had a 12-month plan and received the boxes with no problem. However, at the end of the 12-month plan we were charged with no notice for another 12-month plan. We contacted the company and canceled our plan the same day we received the auto-subscription notice. We did not approve this and were not made aware that this was an auto-subscription. As this time, this has still not been resolved.

26 January 2026
Unprompted review
Sakuraco logo

Reply from Sakuraco

Hi Sheryl,

Thank you so much for taking the time to share your feedback with us. We truly appreciate it, and we're very sorry to hear about the issue you encountered.

We just wanted to kindly clarify that Sakuraco operates as a recurring subscription service. This means that as long as your subscription remains active, the system will automatically process your payment on each renewal date.

If you need any help with managing your subscription—whether it's updating your billing details, checking your next renewal date, or canceling your plan—please don’t hesitate to get in touch with our customer support team. We’re always happy to assist you and ensure everything goes smoothly.

Thank you again for your understanding.

Rated 5 out of 5 stars

Absolutely wonderfull

They keep you updated about your box really well. The snacks are amazing and the china they add at times is exceptional. The booklet they add with info also contains info about any allergies but you can't scan for that info beforehand so be aware of that.

25 January 2026
Unprompted review
Rated 3 out of 5 stars

Overall good

Overall good. But I thought I would get a ceramic.

23 January 2026
Unprompted review
Sakuraco logo

Reply from Sakuraco

Hi Tomi,

Thank you so much for sharing your feedback, and we’re truly sorry for the issue you experienced.

To clarify, the homeware items can vary from month to month depending on the box month. After checking your account, we can confirm you subscribed to a monthly plan and cancelled the plan already, so you will receive the January box only. The homeware item included in the January box is the paper calendar.

You can find the full item details for each month on our website, so you can double-check what homeware to expect in each box.

Thank you for your understanding.

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