While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting the beauty and quality of the diamonds and rings. Many people are impressed with the reasonable pricing, often noting that they received exceptional value compared to other options. The service, including communication and the custom design process, is frequently described as outstanding, with many appreciating the helpful and responsive team. Reviewers also commend the efficient and secure delivery service. However, some customers also noted issues with order accuracy, such as incorrect engravings or band shapes. A few people experienced problems with shipping addresses and delivery timelines, and some reported minor imperfections in the fit and finish of their rings, including off-center prongs or loose stones.

What people talk about most

Product

People report positive experiences with product. Customers are consistently delighted with the quality and... See more

Quality

Reviewers mention positive feedback about quality. Customers are consistently impressed with the high quality... See more

Price

Clients share positive opinions on price, consistently highlighting the exceptional value and affordability.... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the exceptional service,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the fast and secure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Worked directly with him through instagram and picked out a perfect diamond at a great price. Huge help and reputable seller. Diamond was quoted as “beautiful” “never seen something this nice before”... See more

Rated 5 out of 5 stars

There is a woman I've fallen for. She needs a diamond on her ring finger, and I'm privileged enough to be the one to do it. We both care about doing right by society and so we ignored other jewelers b... See more

Rated 5 out of 5 stars

We had a terrific experience with SA Gems, Monil in particular. He was awesome and walked us through the process every step of the way. The communication was outstanding! Highly recommended, we'll sho... See more


Company details

  1. Diamond Dealer

Written by the company

At S.A.Gems, we specialize in offering an exquisite selection of high-quality loose diamonds, tailored to meet the unique preferences of each customer. As a dedicated online retailer, we pride ourselves on our commitment to excellence and meticulous attention to detail. Our collection features a diverse range of cuts, clarities, and carats, ensuring that every client finds the perfect gem for their needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

82 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1st purchase

Searched online and local for an engagement ring before deciding to purchase from S.A. Gems. Got the ring just over a month after purchasing and it was perfect. Great pricing and customer service

14 November 2025
Rated 4 out of 5 stars

Cutesy emerald ring!

Great ring but there were shipping issues, the customer service was great at communicating and fixing the issues. The reason for 4 stars is...I haven't had this ring for a month and my stone already came out/off of the setting. Luckily I was able to find my stone!

8 October 2025
Rated 5 out of 5 stars

Impeccable Service, Ethical, Communicative

There is a woman I've fallen for. She needs a diamond on her ring finger, and I'm privileged enough to be the one to do it. We both care about doing right by society and so we ignored other jewelers by picking a lab-grown gemstone to avoid conflict minerals. This business had what I was looking for based on what my lady said she liked, they answered all of my questions by email, followed through on all of their information and advertising with no sneaky ploys/ads/fees, and the ring itself is pretty. It was nice and convenient working with them.

17 October 2025
Rated 5 out of 5 stars

I would recommend SA Gems to anyone!

I loved working with SA Gems to build my dream ring! Monil was SO responsive to my questions and changes with the design. Picking the stone was easy. They sent videos throughout the process and kept us informed. There were some holidays that delayed shipping and he made sure we were aware and set our expectations accordingly. The process was easy, and everyone is amazed with my ring!

14 October 2025
Unprompted review
Rated 5 out of 5 stars

S.A gems is awesome

S.A. Gems provided an exceptional experience from start to finish. Their communication was prompt, professional, and incredibly helpful in addressing all of my questions and concerns. The craftsmanship of my ring exceeded my expectations — it is absolutely stunning. I’m extremely pleased with the quality, attention to detail, and the outstanding value. I truly saved hundreds of dollars without compromising on excellence. Thank you, S.A. Gems, for your remarkable service and beautiful work.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Monil made the entire process effortless. The design of my ring goes above and beyond expectations. The diamond is truly perfection. What an amazing experience. Will buy again!

29 August 2025
Rated 5 out of 5 stars

2 Custom Rings - perfection!

I spent months doing research into various wholesalers as well as visiting several local jewelers. In the end, I chose S.A. Gems, and ordered 2 custom rings, an engagement ring & wedding band. My experience with Monil and his team was A+ from start to finish! I was nervous about making such a large & important purchase online, but the customer service I received couldn't have been better, which helped to lessen my anxiety! Every email was answered within the hour, I was able to schedule a zoom appt, communication was clear on what to expect, and everything went to the exact plan they promised. They also saved me a considerable amount of money on the exact solitaire diamond I wanted, as well as the custom design on both rings. I cannot say enough positive things about this company and will absolutely be referring them to friends & family. I am looking forward to my next beautiful purchase with S.A. Gems! 10/10 from a super type A perfectionist customer!

24 August 2025
Rated 5 out of 5 stars

Personalized Service

We had a terrific experience with SA Gems, Monil in particular. He was awesome and walked us through the process every step of the way. The communication was outstanding! Highly recommended, we'll shop at the store again! *Already planning our next order! Five stars all the way!

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience at S.A

Very happy with my experience at S.A. Gems. They’re priced very reasonably. Monil helped me with my ring, he was very professional, so patient throughout the process, and catered to my requests. The diamond is absolutely stunning! I’m in love with my ring. I’m definitely coming back to them! Highly recommend!!

9 August 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a diamond from SA…

I recently purchased a diamond from SA Gems, and I couldn’t be happier with the entire experience. Not only did they offer an incredible price on the stone I was looking for, but they actually went above and beyond by securing me a better-quality diamond than the one I originally selected, and they did it faster than expected!

What really stood out was their communication and customer service. They kept me updated every step of the way, and I never felt like I was left in the dark. The process was smooth, professional, and exceeded all of my expectations. I had been prepared to wait at least a couple of weeks, but they delivered my upgraded stone about a week ahead of schedule. That kind of speed and efficiency is rare these days.

If you’re in the market for a diamond, I highly recommend SA Gems. Great value, outstanding service, and a team that truly cares about delivering quality. I’ll definitely be coming back for future purchases!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

S.A. Gems is just great.

It was a real pleasure working with S.A. Gems. They helped me design the jewelry, communicated very clearly, and delivered it perfectly and on time.
Can’t wait to work with them again.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company I recommend

Everything about the process was amazing! We had wonderful cumunication through the whole custom design process they were very understanding with tweaks and adjustments to the CAD to create the perfect ring. The price for the dimond was fantastic. I was provided with updates and photos while the ring was being created and time line estimates. Shipping was discreet and well packed for safety. I will 100% be a return customer

15 May 2025
Rated 5 out of 5 stars

Great experience

Worked directly with him through instagram and picked out a perfect diamond at a great price. Huge help and reputable seller. Diamond was quoted as “beautiful” “never seen something this nice before” when taken to other places. Couldn’t recommend more

19 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look