SA Company Reviews 

Sent me fake tracking info in first response, then when I complained that it had been some time since I ordered and the tracking link they gave me was fake, they sent apology email saying use this link here: and there was no link in the new email. I called credit card as I was sure this company was a scam, and then 2 days later I got an email saying it would be delivered in 2 days. I was charged almost $9 for shipping and anyone who has shipped knows you could sent it insured for less than that. The USPS crushed the hat into our tiny mailbox when we have boxes right below ours specifically for larger packages. The hat was crushed and permanently bent. I asked to return it, and they said sure just use this link to return your damaged item, and of course the link said this item was no longer eligible for return, even though it arrived destroyed that day and I sent them pictures the same day. I would have given zero stars if I could. Basically, product was ridiculously overpriced, and made with seriously low quality materials. This company is very unprofessional to deal with and I would warn you to buy elsewhere as they have ZERO INTEGRITY! When buying online, integrity is a must!

The customer service is wonderful. Very fast responses and directly to the point. This comoany strives to givebcustomers a positive shopping experience with quality products.

My name is abdulmuminu Umar

Ordered the keys straw hats for me and my wife. Being a US Marine, I ordered the tan digital one. When it was delivered, I noticed the fabric under the hat has a pink tint to it. I went back to the website and checked and the pictures do not show the pink tint. I sent an email to customer service but heard nothing in response for over a week. I then did the “live chat” with the customer service bot twice which notified me it would send my questions to a customer service rep. Finally got a response but they clearly did not read the email because they talked about packages possibly being damaged in shipping. They told me they had placed another order for me and sent me a replacement hat. I just got the replacement hat and not only is it still pink, but the hat was stuffed into a envelope that totally deformed the hat during transit and broke the wire rim inside the hat so I can’t even reshape it if I wanted to keep it.

Ordered their bullet antenna installed it and got no reception. Tried to email and get a return and got nothing back and finally got told that it's out of window to return. Do not recommend.

There was a mistake with my order, speaking with customer services (Claire) in particular was so very helpful and resolved the issues very quickly.

The quality of the product itself is very good and well made.
after the interaction with the customer service and there willingness to help i would have no hesitation in buying from them in the future.

Just got my hat in that I was excited about receiving. To say the least I was 1000% disappointed in the product and packaging. The hat was in a box that was approximately 8”w x 6”h x14”L. The hat was rolled up and stuffed in the box. The box was crushed to go along with that. When it was delivered by USPS IT HAD TAPE ON THE BOX stating that it was damaged at pickup. I tried for 30 minutes to get it somewhat straightened but to no avail. It is still rolled up and crushed. Absolutely a disaster and disappointing experience.

I will never nor would I recommend you ever use this company. Purchased the 2 hats for $40 with the free neck gator(which I didn’t care for) paid for the 2-3 day shipping. Received 1 hat in 4 days and have yet to receive the other hat currently 2 weeks later. When contacting the company they offered nothing for their screw up only giving me the same BS info I already have should arrive between July 18-24. Not worth the hassle will just buy from Walmart next time cheaper and I know when I’ll get it right then!!!

Ordered hat and it never came and can't get a response. Don't buy from them

Ordered a new synthetic straw hat and received it 30days later. Noticed the box was a bit too small for the hat size but figured maybe it has great bounce back and is simply rolled up lightly. Opened the box and noticed the sides were rolled in from the box the back of the hat had a large spot that was pushed in and odd looking. Realizing this was delivered on a Saturday and that customer help is likely not available until Monday, I laid the hay out in my non-air conditioned garage in hopes it would flatte out. 5 days later it's still the same weird shape. I got ad text from SA promoting product per usual and noticed it had a personalized signature at the bottom from someone name Taylor stating to ask if I had any questions. I replied back explaining the whole situation and they informed me that they can't process returns or exchange through text and to email at help department with an attached email. I promptly email the help department and attached my photos explaining my concerns and frustrations. An agent was very sincere and offered a remedy for the issue. I am currently going through the exchange process and will likely return to improve my star rating.

I must say I left a pretty negative review earlier because of mishaps from a previous order & no satisfaction from customer service but after several emails back & forth they stepped up & went above & beyond so I am now retracting the previous review & giving SA customer service a big kudos for looking out & taking care of their customers..you guys rock!!! The Captain USA hat is bad ass...thanks...

Well over a month since my order was placed. Can't get anyone to provide a status on my order. Customer service sucks. I then began reading when you order the 3 pack of arm shields, they are NOT pairs!!! Who wants a shield for one are. BUYER BEWARE!

like everyone else i ordered 2 hats and came folded and the box also damaged..cant connect with anyone and it said no refund for this hat, which nothing was said when i bought the things..this company is a SCAM..CHEAP SCAMMERS..so sick and tired of being scammed..wish i could get the law on them..
DO NOT ORDER FROM THESE PEOPLE..THEY ARE SCAMMERS AND THEIR PRODUCTS ARE CRAP

WORST CUSTOMER EXPERIENCE IVE EVER HAD. I ORDERED EARLY ON A SATURDAY. LATER THAT DAY IT SAID MY SHIPPING LABEL HAD BEEN CREATED. AFTER 6 DAYS, THERE WAS STILL NOTHING UPDATED. I CONTACTED THEM AND THEY SAID THEY COULDN'T TELL IF IT HAD SHIPPED YET, BUT JUST TO BE PATIENT. AFTER THAT I COULDN'T GET ANYONE TO RESPOND. IT TOOK OVER 3 WEEKS FOR DELIVERY. WHEN THEY FINALLY GOT DELIVERED THEY WERE PACKAGED SO POORLY THAT THE HATS HAD PERMANENT CREASES IN THEM AND LOOKED HORRIBLE ON MY HEAD. I STARTED THE RETURN PROCESS WHICH WAS A CHORE, BECAUSE NO ONE FREAKIN RESPONDS. AFTER THAT, THE EMAIL CONFIRMING MY RETURN WAS RECEIVED SAID MY ESTIMATED REFUND WAS $0(IT SHOULD'VE BEEN $51). AFTER 3 MORE WEEKS OF EMAILING AND CALLING AND TRYING TO CHAT, I FINALLY GOT SOMEONE TO RESPOND AND THEN THEY SAID THEY WOULD GO AHEAD AND PROCESS MY REFUND. THEY APOLOGIZED BECAUSE THERE WAS A LARGE NUMBER OF CUSTOMER INQUIRIES. MY GUESS IS THERE IS A TON OF COMPLAINTS COMING IN BECAUSE THIS IS A GARBAGE COMPANY.

Great customer service! I placed an order and messed up my address and they made it right. Quick, responsive and easy to work with.

Ordered the "two pack" straw hat deal they had. Only received one hat (w/tracking). I contacted customer service and Karol quickly got my shipping/tracking info for the second that to me. A little disappointed that the hat was shipped in such a "narrow" box causing the brim of the hat to curve up more like a 'cowboy hat'. I have lowered the brim and currently have it "molding" in it's intended 'wide brim' state. Hopefully it stays in that shape. Love the hat though!

Terrible.
Wrong incomplete order.
Overcharged.

No way to contact directly. Chat is a bit! BUYERS BEWARE!!

Worst company experience for a long time. Ordered 3 hats 6/2/24 for gifts at fathers day. Never got the hats until well after fathers day and when I did receive, 1 of the hats was destroyed because they shipped a wire brimmed hat in a plastic bag. Tried reaching them for days and finally got a link to return the products, and when filling it out, says I'm past the return window which is from the order date, not the date over 3 weeks later when I received it. Now, can't get anyone to respond, the BOT just keeps sending me a link to the return page. Unbelievably terrible customer support.

Items Ordered: Two straw hats
Initial Issue Report Date: June 5, 2024

I want to express my extreme dissatisfaction with the service and product handling I have received from SA Company. During May 2024, I placed an order for two straw hats, which arrived crushed beyond repair due to poor packaging. Both items were crammed together in a single plastic envelope with no protection, resulting in irreversible damage.

On June 5, I contacted SA Company via their business chat to report the issue and requested either a replacement or a refund for the damaged items. The representative assured me that they would replace the items and that I would receive a new tracking number. However, the tracking number provided that day was the same as the original one, which falsely stated that the order had already been fulfilled.

Since then, I have not received any replacement items or a refund. Attempts to reach out to SA Company again have been futile, as their business chat now only provides automated responses with no human interaction or resolution.

Additionally, upon investigating further, I discovered numerous complaints on the Better Business Bureau website and SA Company’s social media pages. It appears that many other customers have experienced similar issues, including poor customer service, significant delays in shipping, and receiving damaged products. This pattern of unresolved complaints is deeply concerning and reflects a lack of accountability and professionalism on the part of SA Company.

I urge SA Company to take immediate action to resolve my issue by either providing a refund or sending undamaged replacements promptly. Ignoring customer complaints and failing to deliver quality service will only tarnish their reputation further.

I hope this review serves as a warning to potential customers to be cautious when ordering from SA Company and that the company takes necessary steps to improve their customer service and product handling practices.

I ordered silicone rings which took over 2 weeks to process. The customer service email I sent was never addressed and after dozens of attempts to "live" chat, I assume I talked to an actual person. I asked for a cancellation and refund but they said, no can do, it has alreadybeen shipped. No notification or tracking, then got an email it had shipped after I already received it.