Safield Reviews 

446
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a problem with an Auraglow light, contacted Safield and they're sending a replacement. Well happy, thanks guys.

Rated 2 out of 5 stars

When buying do not "try" as this = "Used" = NO RETURN Bought a motion sensor pir bulb (auraglow) which didn't illuminate unless rubbing hands around it before eventually illuminating. Fitted o... See more

Rated 5 out of 5 stars

Ordered 2x Auraglow up/down outside wall lights (dusk-dawn & PIR) which were delivered promptly. The units were of good quality, look good and are now installed and working fine. There were a few... See more

Company replied

Rated 2 out of 5 stars

Not a happy customer! I bought a light which has stopped working six months after installation. Phoned to get replacement and have been told I need to return faulty one before they replace it (it’s £... See more

Company details

  1. Gift Shop

Information provided by various external sources

Safield Distributions are sole importers and distributors for many of our product lines that are forever changing. We mainly seek products that are exclusive to you only through us! Orders are dispatched almost instantly from our 12000 square foot warehouse. We pride ourselves on having excellent customer service and are always just a phone call or an email away.


Contact info

3.7

Average

TrustScore 3.5 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(446)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful wired lights!

I ordered x3 sets of light on Friday and they arrived Monday .
I had one set of these fine wired lights last Christmas, and they Give a mush better effect than traditional fairy lights or the led lights available in most stores. The wires are so thin that they are almost invisible in garlands or trees. Also, because the are wired it is easy to put them exactly where you want them! 10 out of 10 for this product!

3 November 2017
Unprompted review
Safield logo

Reply from Safield

Hi Carol,

Thank you for taking the time to leave a review.

We are very pleased that you are happy with your purchase and hope to serve you again soon.

- Jake

Rated 5 out of 5 stars

Great product and prices...after sales …

Great product and prices...after sales service is excellent. Had a problem with a light i'd purchased 3 months prior but not fitted. Contacted their customer services, got through straight away and was offered a replacement straight away no quibble. Was easy and free to return faulty unit. highly recommend and I’ll definitely use again

2 November 2017
Unprompted review
Safield logo

Reply from Safield

Hi Lisa,

It's good to hear that our customer service team could help you with your issue. Thank you for your purchase and for taking the time to leave a review.

We hope to serve you again soon.

- Jake

Rated 5 out of 5 stars

…my outside light

I asked a question about the bulb in the light, It was answered very promptly and the light was dispatched just as quick. I found on receiving the light and fitting it, it was just what I wanted. An excellent supplier,

10 October 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Excellent service from this company

recently ordered an item direct from this company, rather than through Amazon and therefore didn't have to pay postage. Firm was giving free postage on the item I ordered. I had to ring the company with some queries and the man I spoke to was very helpful giving me both measurements and advice which was very useful. He suggested I ordered direct to save me some money.

27 September 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Excellent products, impressive service

I have over a period of time bought several LED GU10 spots, an LED security light, and two external wall lights with sensors, and am very satisfied with all these products. I am also particularly impressed by the service I received when one of the wall lights had a slight fault, and I received a replacement in less than 24 hours. Safield are first on my list when I need anything LED.

22 September 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Quick delivery

Goods as described. Quick delivery.

18 September 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Very helpful lady found parts I …

Very helpful lady found parts I required. Lights good quality and good value. Delivery was next day. Will use them again.

6 September 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Auraglow up/down outside light

Ordered 2x Auraglow up/down outside wall lights (dusk-dawn & PIR) which were delivered promptly.
The units were of good quality, look good and are now installed and working fine. There were a few niggles however :-
1 - The PIR instructions are of no help but I was able to set it up from previous experience.
2 - Back plate mounting holes too near to edge, so drill wall accurately/carefully.
3 - Hole for incoming cable too near to mounting holes and internal controls.

5 September 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Ideal!

Excellent service & it does precisely what it should.

30 August 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Very easy to order goods either on …

Very easy to order goods either on their website or by phone. Very quick in replacing a damaged item. Will use them again and would have no hesitation in recommending them to my family and friends.

30 August 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Fantastic products

Fantastic products! value for money; great service and a brilliant friendly customer service team, honestly what more could you want.

7 July 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Order processed and delivered in timely manner.

21 June 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service. Thank you so much.

16 June 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

VERY VERY good price

VERY VERY good price, high st £500, Safield price £180 inc p&p for the very same product and next day delivery

15 June 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

3 piece stemmed candle holder

Delivery was very prompt and products are as seen online. Would highly recommend.

13 June 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Muhammad Hamid

Very good service / product thanks

18 May 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

What a great little light!

What a great little light!

We've got a dark corner on the landing, and this plug-in light switches on as we approach. It's bright enough to be able to see the titles of the books on the bookcase aswell. Ours stays on for 60 second, not the advertised 30. But who cares? Wish I'd had one years ago.

17 May 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

The delivery was so speedy I couldn't …

The delivery was so speedy I couldn't believe how cheap the cost for next day was. Nice and helpful staff on the two occasions I spoke with the company prior to purchasing. Really personalised and friendly. Sadly I had a problem with the pump on my item, however I can not fault the immediate reply to my email together with a return label. Absolutely fantastic customer care and service, so very refreshing. Will definitely use company again.

24 April 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

Rated 5 out of 5 stars

Very fast and efficient delivery

Very fast and efficient delivery. Clear communication and a good price. Very pleased with the product.

20 April 2017
Unprompted review
Safield logo

Reply from Safield

Thank you for your recent order and for taking the time to leave a review.

We are very pleased you are happy with your purchase and hope to serve you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look