SafeTag Tracking Reviews 292

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their accuracy, reliability, and long battery life, which provides peace of mind for tracking various items. The quality of the devices is frequently mentioned as excellent, with many appreciating features like the USB-C connection and robust build. Reviewers also commend the outstanding customer service, describing the team as helpful, prompt, and professional in resolving issues and answering questions. The after-sales support is particularly noted for its efficiency and willingness to go the extra mile, often providing free replacements or upgrades. However, some customers also noted occasional minor issues with their devices, such as losing charge after extended use or needing a replacement for a faulty unit. Despite these isolated incidents, the general sentiment is that the company's customer service team was exceptional in addressing and resolving these problems quickly and effectively.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising its reliability, ease of use, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting its excellence and efficiency.... See more

Service

Users describe positive interactions with service, highlighting prompt replies, excellent customer care, and... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing genuine satisfaction and being... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, friendliness, and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SafeTag comes very well recommended as I’ve been using this device now for some time with no problems keeping tabs . Recently upgraded to the 4G unit and that’s going well in terms of security.... See more

Rated 5 out of 5 stars

I recently purchased a SafeTag Mag and a SafeTag Mini, and I'm incredibly impressed with both. The value for the price is outstanding. I use one for my camper van and the other for my bicycle, and th... See more

Rated 5 out of 5 stars

Fantastic tracker and great customer service too. Dead easy to set up, very accurate tracking and simple to use dashboard. Have 3 of the OBD port devices for vehicle tracking and they are faultl... See more

Rated 5 out of 5 stars

Brilliant support from the team at Safetag. Our safetag started losing it's charge after we had owed it for 2 years. With the help of the Peter & Jessica they emailed us very quickly with detailed i... See more

Company replied


Company details

  1. GPS Supplier

Written by the company

SafeTag Tracking is a GPS Tracking company bringing enterprise-grade tracking to small businesses and security-conscious consumers at an entry level price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

292 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely amazing Customer Service

Absolutely amazing Customer Service, I contacted the team as I had lost the charging cable for the Safe Tag, straight away they replied saying they would send me one free of charge,

Absolutely amazing

11 August 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a SafeTag Mag and…

I recently purchased a SafeTag Mag and a SafeTag Mini, and I'm incredibly impressed with both. The value for the price is outstanding. I use one for my camper van and the other for my bicycle, and their accuracy, rapid data recording, and long battery life have completely put my mind at ease about potential theft. SafeTag has done a fantastic job!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer support

I’ve been using the SafeTag Mag 2G for just over a year now on my motorbike, and I couldn’t be more impressed. The device has performed flawlessly, and I’ve had nothing but positive experiences with it. Recently, I needed a bit of support for a minor issue, and the customer service team was outstanding—responsive, helpful, and genuinely supportive. I highly recommend both the product and the company behind it.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

SafeTag comes very well recommended as…

SafeTag comes very well recommended as I’ve been using this device now for some time with no problems keeping tabs .
Recently upgraded to the 4G unit and that’s going well in terms of security.
Newer version has on/off switch and now comes with USB C connection (cable supplied)
Very good battery life with a monthly top up keeping it running smoothly.
Aftersales and support is second to none , going the distance if you have any technical issues etc.
Low cost subscription and flawless.
Peace of mind.
Recommended 10/10

7 August 2025
Unprompted review
Rated 5 out of 5 stars

This is what you call customer service…

This is what you call customer service honestly. Real customer service is not just about the product getting to you promptly but more so, is the company going to really be there for you if something goes wrong. And this company did. The tracker ID was already in use when I put it in the app and the guys and girls behind the scenes just rectified it immediately allowing me to still make my drive across Europe! Great team

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company communication after…

Excellent company communication after my dog decided to chew on the tracker I bought from these guys. The product itself is really good and easy to use! I can’t recommend enough from the price point of this item and the very good customer service that I received.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Great, first rate product

Superb product, tracks every movement.
I use it on a classic convertible SL320.
Just come back from 8 weeks motoring around Spain
First rate product, charged it every 6 days.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

What a great company

What a great company. Fast friendly advise and a tracking system 2nd to none at a fair price. Just upgraded to the new 4g system absolutely seamless transfer and an advisor there to help you along.
Many thanks safetag

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Superb product.

I have found the SafeTag device to be accurate and easy to use. Most importantly the after-sales service is excellent and I thank those who have helped me. Without a doubt the reassurance that my car can be tracked by the police, if needs be, cannot be over emphasised. Obviously, I will not say where I fit the tracker but due to its size it can be well hidden! This is a superb product.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Old school customer service

The response time were very quick and the support I received helping me to sort out the problem was first class.
Safetagtracking are a small company but nevertheless they are extremely helpful and professional. I wholeheartedly recommend them

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Good product, service and customer service

First, I'd say the product is very good; it works as advertised. Second, the value of both the product and the subscription is reasonable. Finally, based on my experience, the customer service is unbeatable. Ultimately, I recommend the product. The service has been very good so far, as has the customer service. I am very satisfied.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

I have been using a SafeTag Tracker for…

I have been using a SafeTag Tracker for a couple of years now and I can’t fault it.
I’m not very technologically savvy but that’s the good thing, you don’t have to be, it’s pretty much ready to use straight out of the box.
It’s incredible value for money and very easy to use, I would highly recommend this product to anyone looking for a good quality tracker with plenty of features.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Great tracker and a fantastic company to work with!

Great tracker and a fantastic company to deal with. Reliable technology with super accurate tracking via the easy to use app. Been a customer for a few years and just upgraded to the latest 4G Mag which was a quick and seamless process with the support team. Always responsive, the SafeTag team are brilliant!!! Thank you!

20 May 2025
Unprompted review

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