Opened a Safepal Account,Moved $50.00 worth of XRP,bought more and sent to my Safepal,it shows it but I have no access to it,and their POS customer service is for the f n birds,Complete sham company!... See more
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See what reviewers are saying
I don't like to keep my crypto on an exchange (who does?). I bought a coin on the Solana blockchain and the wallet threw an exception while trying to add the new blockchain. I started on Discord Saf... See more
Company replied
My honest review (ticket no. 198283) is that the two times I needed urgent assistance from the safepal team support. As for me, It has been a delightful experience and so helpful, clear to the point &... See more
Company replied
Like a soldier this team is always fast and precise, having a problem for me it's bad but when you can count on a team that is fast to answer and quick to solve a problem, I can tell you, it is no lon... See more
Company replied
You should know
3.4
Average
376 reviews
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had received product but there were…
I had received product but there were some damage in the screen. Although customer service is good as I had received a good support from them over mail. And the product is going for repair/replacement.
6 August 2024
Unprompted review
Reply from safepal.com
Hi Prerna, thanks for your feedback, we are so glad to help, and there will be better service and quality to walk with you in the future. Do we have a chance to get your 5-star review? Your encouragement will keep us moving forward and constantly improving our service. If you need any help, please feel free to contact us at https://www.safepal.com/sitemap and we will do our best to help! Have a great day!🌹
Safepal support was excellent!
Safepal support was amazing. They couldn't figure out the problem with my wallet so they replaced it free of charge! Would recommend Safepal to anybody. My favorite wallet i've ever used
22 May 2024
Unprompted review
Reply from safepal.com
Hi GregSiccest, thank you very much for your 5-star review!!! Your encouragement will keep us moving forward and constantly improving our service!
Professional team
Professional team , they're very quick at responding, kind and helpful . 👌
31 July 2024
Unprompted review
Reply from safepal.com
Hi Robert, thanks for your feedback, we are so glad to help, there will be better service and quality to walk with you in the future. Have a nice day!
really fraud do not trust
there is a link added in explore
do not add it in any type
first it will give you 5% profit every day but one day they will empty your wallet and the service will say that we need to add more money to solve the problem but they will not solve it
please be aware of this kind of deceiving and do not trust them at all
if there is any question about this manner talk to me and I will explain all
@Mahdit20
or phone number 00989148991045
29 July 2024
Unprompted review
Reply from safepal.com
Hi Mahdi, sorry to hear this, SafePal is a non-custodial wallet and is never able to access or control user funds, users maintain full ownership at all times. but according to your description, we guess that you may have authorized a malicious Dapp. They could embed malicious codes and gain high-level access to your wallet through authorization. Please be careful and always do your research on the smart contract you sign. and Kindly check this link to learn How to Avoid Losing Assets From a DApp https://goo.su/Ug6zh80 If you need any help don't hesitate to contact us at https://www.safepal.com/sitemap we will help you find out the reason. Thanks.
scam inside the SAFEPAL with TIKTOK and mining pool
Hello good morning, I fell into a scam within Safepal, a so-called USD mining pool, I didn't click on anything and my money was transferred without my authorization to another account, everything happened within the SAFEPAL system and the manager who worked at the Technical support said my money would be back in 6 months. a big lie. SAFEPAL has the blockchain (address) where the money went, scam, but is not interested in resolving it. I don't recommend it. I have the prints about that.
30 July 2023
Unprompted review
Reply from safepal.com
Hi Thiago, thank you for your feedback, as we know, SafePal is a non-custodial wallet and is never able to access or control user funds, users maintain full ownership at all times. If your assets are lost, there are two possibilities behind it:
Your seed phrase is somehow exposed, and someone who has access to it is stealing the funds.
You have authorized malicious DApps, which could steal the funds from your wallet. So if you never give your seed to anybody, then have you ever authorized a third-party Dapp? If you are not sure whether it has been authorized, you can contact us and we will help you find out the reason. Also please note that SafePal only has support channels in this link "https://www.safepal.com/sitemap" other channels are scammers please be careful!
Please remember never to give your seed to anyone and kindly check"https://goo.su/Ug6zh80" to learn How to Avoid Losing Assets From a DApp. If you need any help don't hesitate to contact us!
My Experience with Safepal Support.
Mr Jack, ticket number 209710 was wonderful. I had issues with tokens transfer not recieved in my account and for nearly 72 hours he was there for me. Standing with me with his professional knowledge on how to get the job done and eventually I recovered the tokens.
With team member like Jack, Safepal is indeed safe for me to hold as a dependable wallet. Five stars.
16 July 2024
Unprompted review
Reply from safepal.com
Hi Abdullahi, thank you very much for your 5-star review!!! we are so glad to help, your encouragement will keep us moving forward and constantly improving our service!
I was well guarded by ur service with…
I was well guarded by ur service with the help of oga devin
6 July 2024
Unprompted review
Reply from safepal.com
Hi AL, thank you for your praise and support. There will be better service and quality to walk with you in the future. If you need any help, feel free to contact us at https://www.safepal.com/sitemap.
Camille was awesome and quick
Camille was awesome and quick . Resolved my issue and understood the matter
3 July 2024
Unprompted review
Reply from safepal.com
Hi Amir, thanks for your feedback, we are so glad to help, and there will be better service and quality to walk with you in the future. Have a nice day!
SafePal's kindness help
SafePal is the best company of help customers I think.
They helped customers just like their own. I was very impressed of their help.
I wish SafePal more big company. If there are more such company like SafePal, the world will be better.
23 June 2024
Unprompted review
Reply from safepal.com
Hi 김동현, thanks for your feedback, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Have a nice day!
they managed to resolve a problem…
they managed to resolve a problem caused by the shipping company.
Thank you
20 June 2024
Unprompted review
Reply from safepal.com
Hi Alex, thanks for your support all along. We will keep working to provide a good user experience.
Welcome to follow us on Twitter @iSafePal to get the latest information. If you need any help don't hesitate to contact us at https://www.safepal.com/sitemap Have a nice day!
Amazing support and I’m not even a…
Amazing support and I’m not even a member of the community. I needed help urgently and Jack helped me with everything. I’m signing up right now! Thank you so much!!!
///205184
I received an email that plenty has read this review that is why I will add this.
WARNING: DO NOT INVEST AT BITMAXINVEST.COM!!!!!!
I had invested around 7000$ and i had to pay a fee of 1000$ to withdraw my funds. Once I did pay, they STOLE EVERYTHING!!! They send you spam tokens and blackmail for more money to receive the real funds. I lost my whole salary and my investments I had to get out of debt. And they stole it. I have proof. Just a warning for you. 😔
18 June 2024
Unprompted review
Reply from safepal.com
Hi Denis, thank you for your praise and support. There will be better service and quality to walk with you in the future. If you need any help, feel free to contact us at https://www.safepal.com/sitemap.
Camille was just amazing
Camille was just amazing! She was very quick to reply to my email, understood the problem I had with my X1 wallet and she took care of the replacement without me having to pay anything at all.
Just brilliant!
9 June 2024
Unprompted review
Reply from safepal.com
Hi Stefan, thanks for your feedback, we are so glad to help, there will be better service and quality to walk with you in the future. Have a nice day!
The SafePal Team is perfect and always…
The SafePal Team is perfect and always solved my problems on time.
I suggest the wallet to everybody
Thanks again
5 June 2024
Unprompted review
Reply from safepal.com
Hi Mozh, thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Adding tokens
Hi
I received and solved my issue by contacting SAFEPAL customer service.
Thanks for your help Camille or ticket number 202095.
5 June 2024
Unprompted review
Reply from safepal.com
Hi Hamed, thanks for your feedback,we are so glad to help,there will be better service and quality to walk with you in the future. Have a nice day! If you need any help, feel free to contact us at https://www.safepal.com/sitemap.
My ticket has been successfully solved…
My ticket has been successfully solved 200879
30 May 2024
Unprompted review
Reply from safepal.com
Hi Анастасия, thanks for taking out time to rate us. It really helps us to keep going and delivering the best :) Have a nice day!
If you need any help don't hesitate to contact us at https://www.safepal.com/sitemap
I didn't do any transaction at night so…
I didn't do any transaction at night so who did the transaction from my account I don't no I create last 2 days new account and recharge 100 dollars now my account balance is zero..
29 May 2024
Unprompted review
Reply from safepal.com
Hi Jan, sorry to hear this, SafePal is a non-custodial wallet that can never access or control user funds. The assets lost might have two possibilities:Seed phrase exposed or authorized malicious DApps.Have you ever authorized a third-party Dapp or entered the seed phrase into any website? Contact us:https://www.safepal.com/sitemap.We will do our best to help!
Great support team
I accidentally sent funds to wrong address. Contacted the SafePal team and within short funds were returned to my wallet - at no costs.
Huge thanks to the SafePal team for their awesome product, and especially big thanks to Jack and Charles for their great support.
Ticket number: 200064.
23 May 2024
Unprompted review
Reply from safepal.com
Hi Niels, thank you very much for your 5-star review!! Your encouragement will keep us moving forward and constantly improving our service!
Very fast response and very…
Very fast response and very professional. Best support!
Ticket 199344.
18 May 2024
Unprompted review
Reply from safepal.com
Hi Eugene, thanks for your feedback, we are so glad to help, and there will be better service and quality to walk with you in the future. Have a nice day!
Safe Pal has always been best.
Jack has always been a great CSR. Now better than ever because of fast turnaround response time.
SafePal was my first and still my favorite.
198888 ticket number
14 May 2024
Unprompted review
Reply from safepal.com
Hi Gary, thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.If you need any help, feel free to contact us at https://www.safepal.com/sitemap :)
A solution to my problem after one day
A solution to my problem after one day, thanks to the support team problem solved easily.
13 May 2024
Unprompted review
Reply from safepal.com
Hi Farzad, thanks for your feedback, we are so glad to help, there will be better service and quality to walk with you in the future. Have a nice day!
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