Representatives Elliot and trainee visited my home explained everything in detail. Upon completion Jose came to home and installed system that same night. That's unheard of. I received the camera in f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The people were very friendly and genuinely seemed concerned for our welfare. The installation went well and we were taught how to use the system. Our neighbor had their carbon monoxide warning go of... See more
Company replied
Jake was very informative and helping me figure out how best to protect my home. Very patient and answered every question. Christian , the installer, was very friendly and communicated well. He was v... See more
Company replied
John and the installation tech came out about 30 minutes after I made the first inquiry about their services. They set up my monitoring and helped me complete the application and made sure I knew how... See more
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Company details
Written by the company
You’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman. It’s time to go direct.
Contact info
1064 North Country Blvd #260, 84062, Pleasant Grove, United States
- (385) 275-2753
- socialmedia@safehomedirect.com
- safehomedirect.com
4.5
Excellent
610 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
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Very intelligent young man let me know…
Very intelligent young man let me know know he really cares about his customers answered all questions about this product hope it’s doesn’t change anything in the future to come Lillie Mae Colter
3 January 2024
Reply from Safe Home Direct
We greatly appreciate your kind words and the 5-star review. It's lovely to hear you had a positive experience with our knowledgeable and caring team member. We're committed to providing excellent customer service and answering all your questions. Rest assured, we continuously strive to maintain our high standards and improve our products to meet your expectations in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our product.
the best experience i ever had with an alarm system installer.
installer arrived on time and was both experienced and personable. he explained what he was doing and took time to explain the system changes and put the app on my cellphone. we did the e=signatures but experienced a small problem at one point where it did not upload etc. He called your office person who did a great job asking me the questions etc. i am very impressed with the updated system and the new ability using the cellphone to view the system etc. i have had several alarm companies since 1992 when we moved here. due to mergers etc. we decided to switch because of price increases. glad i did.
10 January 2024
Reply from Safe Home Direct
We are thrilled to hear about your exceptional experience with our alarm system installer! Thank you for taking the time to share your feedback. It's wonderful to know that the installer arrived punctually and was both experienced and personable, making sure to explain the system thoroughly and assisting you with the mobile app setup.
We appreciate your understanding during the small hiccup with e-signatures, and we're pleased to hear that our office person efficiently resolved the issue. Your satisfaction is our priority, and we're delighted that you are impressed with the updated system and the convenience of using your cellphone for system access.
Thank you for choosing us as your alarm system provider, and we're glad you made the switch. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Your peace of mind and satisfaction mean a lot to us
Still don’t have a doorbell camera
2 January 2024
Reply from Safe Home Direct
I'm truly sorry to hear about the delay in receiving your doorbell camera. This is not the experience we aim to provide to our valued customers. Please accept our sincere apologies for any inconvenience this has caused you.
We take this matter seriously, and I want to assure you that we will immediately contact the sales representative responsible for your order to remedy the situation. Your satisfaction is important to us, and we will do everything in our power to expedite the delivery of your doorbell camera.
If you have any further concerns or questions, please feel free to reach out to us directly. We appreciate your patience and understanding as we work to resolve this issue promptly. Thank you for bringing this to our attention.
Reply from Safe Home Direct
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had a great experience with our support services. Providing top-notch support to our customers is our priority, and we're delighted to know that we've met your expectations. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your 5-star review!
Professional, caring and knowledgeable representative
What made our experience great was Miguel Carmona, our Safe Home Direct representative. While Miguel was very professional and knowledgeable about the products and services, he was personable and made my husband and me feel that he really cares for his customers.
Miguel was very thorough throughout the presentation; answered our questions with knowledge and ease. We were excited about the home security upgrade install that would take place later in the day. Our security installer, Fotu, was efficient, knowledgeable and very kind. Everything went off without a hitch!
Thank you for keeping us safe, Safe Home Direct!
Bill and Corina Magill
2 December 2023
Reply from Safe Home Direct
Thank you, Bill and Corina, for sharing your positive experience with us! We're delighted to hear that Miguel Carmona, our Safe Home Direct representative, made such a positive impact on your home security upgrade process. It's great to know that Miguel was not only professional and knowledgeable but also personable and caring, which truly reflects our commitment to excellent customer service.
We're pleased that the presentation was thorough, and your questions were answered to your satisfaction. It's fantastic to hear that the home security upgrade installation with Fotu went smoothly and efficiently.
Your safety and peace of mind are our top priorities, and we're grateful for the opportunity to serve you. If you ever have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Safe Home Direct, and we look forward to continuing to keep you safe
The regional representative
The regional representative. He was upfront with the system, and we had been searching for a whole home system that fit into the features we wanted.
2 December 2023
Reply from Safe Home Direct
We're glad to hear that you had a positive experience with our regional representative while searching for the right whole-home system! Transparency and finding a system that aligns with your desired features are essential, and we appreciate your feedback. If you have any more questions or need further assistance with your system, please feel free to reach out. We're here to help, and your satisfaction is important to us. Thank you for choosing our services!
Your salesman and installation…were very helpful
Your salesman and installation technician were great..
30 November 2023
Reply from Safe Home Direct
We appreciate your kind words! It's wonderful to hear that both our salesman and installation technician were very helpful during your experience. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to provide the support you need. Thank you for choosing our service
Still have not gotten hard copy for my…
Still have not gotten hard copy for my home owners insurance discount
30 September 2023
Reply from Safe Home Direct
We apologize for the delay in receiving your hard copy for your home owner's insurance discount. Your satisfaction is important to us, and we want to ensure that you have all the necessary documentation.
To address this, we will mail you a certified hard copy of your home owner's insurance discount certificate promptly. Please allow some time for the delivery, and if you have any further questions or concerns, please feel free to reach out to our customer support team.
Thank you for bringing this to our attention, and we appreciate your patience as we work to provide you with the required documentation.
Quick changeover and ring install
Quick changeover and ring install. Still no new stickers or signs. Doorbell not ringing inside home.
9 November 2023
Reply from Safe Home Direct
Thank you for letting us know about the missing stickers and signs. We apologize for any inconvenience this may have caused. To rectify this, we will send you the necessary stickers and signs for your security system as soon as possible.
We appreciate your feedback and your prompt installation. If you have any further questions or need assistance, please don't hesitate to reach out. Your security and satisfaction are important to us, and we'll ensure that you have all the required materials for your system.
Amazing System
I just got an alarm system installed in my home 2 days ago here in AZ and I’ve just got to say, WOW! Incredible features that I absolutely love. The solar cameras are my favorite feature by far. Sean, my sales rep, was knowledgeable and kind as well. Thanks Safe Home!
7 November 2023
Unprompted review
Reply from Safe Home Direct
Thank you for the fantastic 5-star review! We're thrilled to hear that you're enjoying your newly installed alarm system and are impressed with the incredible features, especially the solar cameras. Sean, your sales representative, will be delighted to hear your kind words as well.
Your safety and satisfaction are our top priorities, and we're here to provide you with the best security experience possible. If you have any questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing Safe Home, and we appreciate your support!
Rep and tech people very knowledgeable…
Rep and tech people very knowledgeable and helpful in answering questions. Saved me $ and still provided more services!
1 November 2023
Reply from Safe Home Direct
We're delighted to hear that both our representative and technical team were knowledgeable and helpful in addressing your questions. Saving you money while providing excellent service is what we aim for, and we're pleased that we could meet your expectations.
If you ever have more questions or require further assistance in the future, please feel free to reach out. Your satisfaction is important to us, and we're here to provide you with the best service possible. Thank you for choosing us, and we appreciate your positive feedback
this is the first time that I can see…
this is the first time that I can see someone come by my house and ding dong my bell so I can see, that is a good time, and I do like the way the security panel looks, I love it,
1 November 2023
Reply from Safe Home Direct
We're thrilled to hear that you're enjoying the functionality of your new security system, especially the ability to see visitors at your doorstep with the doorbell feature. It's great to know that you find it convenient and that you love the look of the security panel. Your satisfaction is important to us, and we're here to ensure your security and peace of mind.
If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing our services, and we appreciate your positive review!
Time allotment
Rep did fine job but was pressed for time to complete my service and move to next.
2 November 2023
Reply from Safe Home Direct
Thank you for your feedback. While we appreciate your positive comments about our representative, we apologize for any time constraints you experienced during your service. We'll work to improve our scheduling to ensure all customers receive ample attention. Your satisfaction is important to us, and we value your input. If you have further comments or concerns, please reach out.
The great service of having a live camera in the home for protection of our elderly family members
it has only been one day since the service was installed so I have no complaints, It was perfect timing as my elderly Mother is now staying home permanently with plenty of help throughout the day and we can communicate by video chat as needed.
1 November 2023
Reply from Safe Home Direct
We're delighted to hear about the great service provided by our live camera system for the protection of your elderly family members. It's wonderful that the service was installed at the perfect time, especially with your elderly Mother now staying home permanently. The ability to communicate via video chat is a valuable feature, and we hope it brings you peace of mind knowing that your loved ones are safe and well-cared for.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Your family's safety and satisfaction are important to us, and we're here to support you. Thank you for choosing our services, and we appreciate your feedback! 🏡📷💬
Feeling Safer.
Having knowledgeable, honest, and patient representatives. Good updated equipment and reasonable prices.
1 November 2023
Reply from Safe Home Direct
We're pleased to hear that you're feeling safer with our knowledgeable, honest, and patient representatives. Your satisfaction and peace of mind are our priorities, and we're glad that you appreciate our updated equipment and reasonable prices. If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your positive comment
The representatives were very nice and…
The representatives were very nice and tried to explain how to use your products. I'm still having trouble viewing the deliveries on my porch. Is there any written instructions that I could get?
30 September 2023
Reply from Safe Home Direct
We're glad to hear that our representatives were very nice and tried to help you understand how to use our products. We apologize for the trouble you're experiencing with viewing deliveries on your porch. We do provide written instructions, and we'll be happy to send them to you promptly. Please provide us with your contact information or preferred method, and we'll ensure you receive the necessary instructions to assist you better. Thank you for choosing our products, and we appreciate your feedback!
I've been looking for a new Security…
I've been looking for a new Security service for a while now. When the rep showed up I was very happy and plus his appearance was great and he spoke very kind words.
29 September 2023
Reply from Safe Home Direct
Thank you for the wonderful 5-star review! We're delighted to hear that you had a positive experience with our representative. Your satisfaction and security are our priorities, and we're pleased that our representative's appearance and kind words made a positive impression. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your choice in our security service, and we're here to provide you with the best support possibl
Customer Support lacking
Salesperson and local installer were great. Sale was a bit rushed, but overall fine.
After the sale customer support is limited. Never actually able to speak to a human who could or would help. They may have 24 hour monitoring, but tech support is via phone messages and “support tickets” at their convenience, not the customers. If the installation technician had not given me his number I would have been sunk. He made extra effort and even he could not resolve one issue.
They also failed to inform me that the app you must download is not fully supported and I still had to call to have my personal alarm schedule changed. Not a fan, should have stayed with Vivint.
30 September 2023
Reply from Safe Home Direct
Thank you for your feedback, and we apologize for any inconvenience you've experienced with our customer support. While we're glad to hear that your salesperson and local installer were great, we understand your concerns about post-sale support.
We take your comments seriously, and we will work to improve our customer support services to ensure that you can reach a human who can assist you promptly. Your feedback about the app and alarm schedule is valuable, and we will take steps to provide clearer information to our customers.
If you have any unresolved issues or need further assistance, please feel free to reach out to us. Your satisfaction is important, and we want to ensure that your concerns are addressed. Thank you for sharing your experience, and we appreciate your feedback as it helps us improve our services
Everyone made it so easy!
2 October 2023
Reply from Safe Home Direct
We're thrilled to hear that your experience was made easy by everyone involved! Your satisfaction is important to us, and we're here to provide a seamless and convenient process. If you have any more feedback or if there's anything else we can assist you with in the future, please feel free to reach out. Thank you for choosing our services, and we appreciate your positive comments
Everything was OK until they failed to…
Everything was OK until they failed to set our door lock to UNLOCK the door! We found this out on Saturday when we couldn't unlock the door. Couldn't get hold of anyone until Monday. The tech came back and he had failed to set the code to unlock the door!
30 September 2023
Reply from Safe Home Direct
We're sorry for the trouble you had with the delay in resolving the issue with your door lock. It's regrettable that the code was not set correctly, leading to difficulty in unlocking the door. Your satisfaction is important to us, and we understand the frustration this must have caused.
We appreciate your patience, and we're glad to hear that the issue was resolved when the technician returned. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We value your feedback as it helps us improve our services, and we're here to provide you with the best support possible. Thank you for choosing us.
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