Saege Reviews 292

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful products and their excellent quality, often noting that items look even better in person than in pictures. Many people appreciate the wide selection available and the fact that the jewelry holds up well to daily wear, even in water, without tarnishing. The customer service is frequently highlighted as exceptional, with many consumers reporting quick and helpful responses to issues like damaged items or exchanges. However, some customers also mentioned issues with delivery, including delayed arrivals, lost packages, or items arriving damaged. A few other people felt that the quality of some products was not as expected, describing them as flimsy or cheap, and some experienced problems with orders not being received or incorrect items being sent.

What people talk about most

Product

Consumers generally express satisfaction with the products, frequently praising the high quality, beautiful... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of the... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast shipping, with items... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering and express... See more

Customer service

Reviewers mention positive feedback about customer service. Customers frequently highlight the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

beautiful products from a lovely company 🥰 got the D initial necklace (Darcie, my black lab) arrived perfectly packaged, and way more gorgeous in real life! Have worn it all summer, don't actually ta... See more

Rated 5 out of 5 stars

Saege has been a wonderful jewellery company which I found in 2025. I have bought more than ten resin bangles, some silver cuffs, adjustable rings and two initial necklaces. The quality is excellent a... See more

Rated 5 out of 5 stars

I have purchased Saege’s products several times . The quality is amazing and compliments are certain when I wear the items . Received the items in goods time - great packaging and value for money ‘o... See more

Rated 5 out of 5 stars

I ordered a ring for my sister for her birthday & it was delivered by Amazon delivery, they left it on my door step in full view from the street & i was away for a couple of days. I got home & it wasn... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

292 reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

I had such an issue with the delivery company and Saege’s team were great and organised for a replacement within a day. Very happy.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

My Collection!

I now have a few more pieces from Saege. I started collecting from earrings to rings when my friend gifted me one of their pieces.

3 June 2025
Rated 2 out of 5 stars

Took forever to arrive

Took forever to arrive, the quality of the necklaces I bought (3 of them) are awful, cheap flimsy tacky quality. Can find better elsewhere for less money.
Abbott & Lyon much better and presented beautifully IMO

11 July 2025
Unprompted review
Saege logo

Reply from Saege

Hi Nicola,

We’re so sorry to hear about your experience — this is not the standard we aim for at all.

Please reach out to us at info@saege.co with your order number so we can investigate this for you right away and get it sorted.

We take quality and customer care seriously, and we genuinely appreciate you bringing this to our attention. Let’s get this resolved for you.

Warm regards,
The SAEGE Team

Rated 1 out of 5 stars

I never received my order and cannot get answers

I never received my order and cannot get anything from this company. They say i should check with the shipper they picked. They are YOUR supplier, you find out the deal,

Very very disappointed. The worst customer service!

28 June 2025
Unprompted review
Saege logo

Reply from Saege

Hi There,

We’re so sorry to hear about your experience — this is not the standard we aim for at all.

Can you please share your order number so I can look into this for you?

We take quality and customer care seriously, and we genuinely appreciate you bringing this to our attention. Let’s get this resolved for you.

Warm regards,
The SAEGE Team

Rated 3 out of 5 stars

shipping took a long time

The shipping took a long time, fortunately I was able to chat with the customer service and they were very friendly, after that my order arrived very fast and the bangles are very good quality, no regrets choosing this brand

31 May 2025
Unprompted review
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Reply from Saege

Hi Ari,

Thank you so much for taking the time to share your experience! We sincerely apologise for the initial delay with shipping, but we're glad to hear our customer service team could assist you promptly and that your order arrived quickly afterward.

We're also thrilled to know you're happy with the quality of the bangles—it truly means a lot to us. Thank you again for choosing our brand, and we hope to serve you again in the future!

Warmly,
The SAEGE Team

Rated 1 out of 5 stars

NO costumer service and poor quality

Really bad costumer service, I reached out to them with a ring that completely broke into two pieces. I’ve barely even worn it, and it’s only about two months old.
It’s really poor quality, which is such a shame since it’s a beautiful piece (design wise).

But there’s zero respond from the costumer service via. Email, and everything just seems a little shady tbh.
If they wanted happy costumers, they would answer asap and try to solve the problem.

I am very disappointed, cuz I really wanted to like this brand and I feel like I gave them a fair chance to prove their customer care.

Not very happy with this whole situation, so watch out with shopping here. Wouldn’t at this point recommend.

30 June 2025
Unprompted review
Saege logo

Reply from Saege

Hi Maja,

We’re so sorry to hear about your experience — this is not the standard we aim for at all.

We’ve looked into our system using the name and details provided, but couldn’t locate any previous messages from you. That said, we've now reached out directly via email so we can make this right as quickly as possible.

We take quality and customer care seriously, and we genuinely appreciate you bringing this to our attention. Let’s get this resolved for you.

Warm regards,
The SAEGE Team

Rated 2 out of 5 stars

I ordered 3 bangles in bright orange

I ordered 3 bangles in bright orange, bright green and bright pink. The delivery was very long. I even thought the package got lost. It arrived today and what a disappointment, the colors are not at all what they look like on the website. And the quality is nothing special. You can get nicer and 1/2 price from Zara. It was quite a disappointement. When I shared that with them, they were very quick to tell me the return will be payable by me. I was quite shocked as I did not order these specific items but some much brighter advertised on the web.

3 July 2025
Unprompted review
Saege logo

Reply from Saege

Hi Marie,

Thank you for your feedback — and we’re genuinely sorry to hear that you were disappointed with your recent order.

We’ve looked into this carefully, including reviewing the images you shared with our team. Based on our product photography and the images you provided, the colours of the bangles appear consistent — keeping in mind natural differences due to lighting, screen brightness, and individual perception.

While we understand your reference to the colours as “bright,” our product names (Kiwi, Rosa, and Arancia) do not include that term, nor do we advertise them as such. That said, we’re sorry if the tones didn’t meet your expectations.

Regarding the return process: our website clearly outlines that return shipping is the customer’s responsibility unless an item arrives damaged or faulty — in which case we fully cover the return. As the pieces received match what was ordered and are not faulty, this would fall under preference rather than an error on our part.

We also appreciate your comment on delivery time. Shipping to Spain is estimated at 3–7 business days, and we’ve confirmed your order was delivered on the 7th business day. While this was within our stated timeframe, we always aim to deliver as fast as possible and apologise if this felt longer than expected.

Lastly, we’re really saddened by your comment comparing our jewellery to fast fashion retailers. SAEGE is a small, independent brand committed to designing high-quality, long-wearing pieces — and feedback like this, while taken seriously, can be disheartening for a growing team that puts genuine care into each order.

We do truly value your opinion and thank you for giving us a try.

Warm wishes,
The SAEGE Team

Rated 1 out of 5 stars

Did not receive my order that was…

Did not receive my order that was supposed to be delivered on 20th of June. I was on vacation and just returned, but did not find the package or a note.

1 July 2025
Unprompted review
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Reply from Saege

Hi Melissa,

We’re really sorry to hear that your order hasn’t arrived!

Please reach out to us at info@saege.co with your order number so we can investigate this for you right away and get it sorted.

We’ll do everything we can to resolve this as quickly as possible 💛

Warmly,
The SAEGE Team

Rated 3 out of 5 stars

Lovely necklace

Lovely necklace, just a shame that there are lots of cheaper exact copies available ie Amazon! I thought i was buying something unique! Must say it’s put me off wearing!

30 June 2025
Unprompted review
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Reply from Saege

Hi Lianne,

Thank you for your honest feedback—we truly appreciate you taking the time to share your thoughts.

We're so glad to hear you found the necklace lovely. We understand your concern and want to assure you that we put great care into the quality and presentation of our pieces to provide a special experience for our customers.

Your comments have been noted and shared with our team, and we truly hope you’ll still enjoy wearing your piece.

Warmly,
The SAEGE Team

Rated 2 out of 5 stars

Though stunning and I loved it

Though stunning and I loved it , within 5 minutes of wearing it the A fell off .

25 June 2025
Unprompted review
Saege logo

Reply from Saege

Hi Annmarie,

We’re so sorry to hear this — that’s definitely not the quality we aim to deliver.

Please get in touch with us at info@saege.co and include your order number and a quick photo if possible, so we can get this sorted for you right away with a replacement.

Warm wishes,
The SAEGE Team

Rated 4 out of 5 stars

Their products are beautiful

Their products are beautiful, I ordered a stunning necklace for my holiday and it arrived very quickly and I loved it, so I went on to buy some bangles they were offering buy 2 get 1 free, however delivery wasn’t as quick and as I also wanted these for my holiday, I started to panic. I contacted customer service and they were very good at keeping me informed. Bangles did arrive yesterday in time for my holiday and they are stunning.

27 June 2025
Unprompted review
Rated 3 out of 5 stars

It nearly took 3 weeks for delivery

It nearly took 3 weeks for delivery, when it was delivered I only had one product out of four arrive.
The bangle that did arrive is beautiful and looks well made. It’s a shame that the delivery is long and you don’t get everything you ordered.

9 June 2025
Unprompted review
Saege logo

Reply from Saege

Hi Megan,

We’re so sorry to hear about that.

Please reach out to us at info@saege.co with your order number so we can investigate this for you right away and get it sorted.

We’ll do everything we can to resolve this as quickly as possible 💛

Warmly,
The SAEGE Team

Rated 5 out of 5 stars

Stunning jewellery

Stunning jewellery. So much choice I couldn’t make my mind up!! Items look exactly as displayed on the website - all gorgeous. Not to mention the excellent customer service I recieved when wanting to exchange a product. Would definitely reccomend 💕

27 June 2025
Unprompted review

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