thesabercompany Reviews 991

I ordered from this site only because of the buy one get one or two sabers deal. The prices were reasonable, the hilts and everything is high quality and beautiful. My only issue that i had was the waiting for it to process, because it was my first time ordering and i read good and bad reviews of this site so i didn't know it was legit or not. But it was after the processing stage everything went smoothly it even arrived earlier then it was expected. Overall a great experience.

Great products. The sabers are high quality and will look amazing as a display piece or to ignite and swing around. No complaints about the product itself.

However, what isn't clear until you make a purchase, is that this is a dropshippjng company. They do not manufacture the sabers, they have them made and shipped by another company and just sell them from their own website. While this isn't a bad thing, it does mean that any issues with the product can take a very very long time to fix, and some information on the website isnt 100% correct. My Luke ep6 saber arrived 3 weeks after ordering, but was missing a part. After a very long email chain with an excessive amount of evidence provided, sabertheory finally decided to get the manufacturer to send a replacement part, which was then sent to the wrong address. The person I was in communication with from sabertheory was very helpful and polite and made a huge effort to help me though so that was great from sabertheory.
When I did finally receive the missing part, it had been nearly 4 months since my original order. The incorrect information refers to the other sabers that came with my luke ep6 saber. The guardian 2 pair was listed as 1 xenopixel and 1 baselit. However, the xenopixel is not actually compatible with the xenopixel app, and this issue has been reported by other people who bought this particular saber.

To summarise, I recommend buying from sabertheory, but it is better to spend a bit more to get a movie replica saber, as these have a higher build quality, electronics, and changeable parts compared to the original design sabers on the website.

Got the Luke Xenopixel saber and got the Knight I (RGB) for free with the promotion. I also got another Ani saber from the same manufacturer which shares much of the same feedback as the Luke saber. In short, they're both great!

Aside from a little scratch/chip on one of the emitters for Luke's saber, both sabers are amazing.

Customer support was also very responsive, friendly and helpful (shoutout to Jaz!)
Really appreciate the effort and energy she put out :)

Unfortunately neither the Saber Company nor the manufacturers sell replacement emitters for Luke's saber, but the support team happily offered a $10 refund which is nice of them.

The Xenopixel sabers (and the Knight I) are compatible with the Xeno app, which works but isn't the most reliable (for me). The saber needs to be super close to the phone, and even then there's a chance it'll take a multiple tries to connect.

Just for reference, I know a few friends who got 2 button Proffie (Kal and Ahsoka) sabers from another reseller (won't name here, but he is very popular) for more than double the price. The second button gets in the way when you grip it, it's hard to change colors and settings without the plugging it into the computer, and one of the Ahsoka sabers couldn't turn off or change after a while.

(My Luke, Ani, and Knight I sabers are single button Xenopixels. Luke and Ani's saber button is placed very well. You can twirl and swing with no issues with the button getting in the way).

So... compared to those sabers my friends got, I'm very happy with what I got.

Tips for those looking to buy:
If you care about immersion, roleplaying, or a screen accurate experience, the Xenopixel is your best bet. If you have more budget and you are willing to put in the effort to plug the SD card into your computer, and want to the ability to fully customize your blade animations with programming, you can opt for the Proffie.

The RGB sabers are lighter, but the lighting dims as you go up the blade, the tip is also awkwardly lit, and there is no scrolling ignition/deactivation effect on the blade. The major benefit for RGB is that you can use the saber as recklessly as you want, given that the hollow blade is cheap and replaceable. The saber is also a flashlight so there's little risk in damaging any circuitry.

The sabers arrived quickly and the quality is great! Even the free one they gave me is really nice. Customer is also great and friendly. I'll definitely be buying more from this site!

Winning the Lightsabor was such a highlight to my and my families month as we've been dealing with some stressful situations. This simple thing brought some excitement back into our week. Sounds silly but it really was great timing and a blessing! And its also brought us together for more family time as now we all have lightsabors to duel with!! Thank you @sabortheory for the chance to win your Giveaway!!

I won a lightsaber and I got it pretty quickly ! I even expected to have shipping fees to cover and it was free
The lightsaber is great too !!

The shipping time was around 2 weeks, worth the wait, I had no issues when it arrived but later my sabers core started glitching so I contacted them, they replied the next day saying the issue couldn’t be fixed so they sent me a new chassis which came in a week or so, very satisfied with the new one. The quality of my saber is also really good everything works perfectly fine. Only problem was that i live in Europe and i had to pay 20% VAT which i had to pay an extra 100€ so that was only one thing that made me mad, so I recommend buying from SaberTheoy, but check your countries VAT and shipping duties prices cuz u might pay an extra hundreds if ur order is expensive. So I rate this whole experience a 4/5. Thanks SaberTheory for ur fast communication and support.

Ordered a saber june 14th. It has been 7 weeks and the order is still not processed. I should have known it was a bad idea to pay up front💸

13. august update:
The new saber has arrived and my son even got a better saber than the one he originally ordered. Happy son, happy mom:)

The first saber was lost in transition. This might be the case, I only feel this is often the case when you pay upfront..

Jaz was very helpful and made sure that my son's lightsaber got the parts it needed to work again.

Customer service was patient and helped me figure out how to get my saber working again!

My son requested a saber for his birthday and provided me with a link to the website. At first, I was a bit apprehensive since I had never heard of the company, but I must say, this company has exceeded all my expectations. Their communication was excellent, which quickly put my mind at ease. They truly went above and beyond in every aspect, especially regarding the quality of the products when they arrived. We were amazed by the sabers we received, particularly the Obi V1 Xenopixel (36”), and the surprise of receiving a free knight saber was greatly appreciated. My son loves using the app, which works flawlessly.

If you're ordering from the UK, keep in mind that it took about 17 days for delivery from the Netherlands, so plan accordingly if it's for a gift.

I cannot recommend the Saber Company highly enough. If you're feeling uncertain about placing an order, rest assured, there's no need to worry. You won't be disappointed.

Thank you so much, wonderful team!

The customer support was excellent, even offering a free replacement (which I wasn’t expecting at all) to a part of the product that had a slight graze on it during shipping. Other than that the products were perfect from the start, only complaint was with shipping but they can’t control that completely

I just want to say how truly impressed and grateful I am for the incredible support I received. The team went above and beyond to resolve my issue quickly and thoroughly. Special thanks to Jaz and the saber company team, who were especially helpful

Beyond the fantastic support experience, I also want to highlight how much I genuinely love the product itself. It’s been a complete game-changer for me. The combination of a top-notch product and a responsive, caring support team is rare, and this company delivers both exceptionally well.

Thank you again for everything!

i won a free lightsaber on their website and i was so exited but then they just canceled my order and said that i canceled it. what a joke!

Really good quality lightsabers and i really enjoy them

Fine print that I did not understand prevented me from getting the 2 free sabers during the sale. When I requested to cancel my order, I was told I could wait until it arrives and return it (to Honk Kong, Japan). I didn't even want it anymore. I'm sure it will be of poor quality if it ever gets here (ordered 2 weeks ago, still not shipped). Save yourself the trouble and don't get tricked into buying one of these pieces of garbage.

Excellent quality and my Knight Saber is so much fun. The customer service is consistent and helpful and happy to help and respond to queries. I absolutely recommend SaberTheory if you are looking to buy a lightsaber!

They canceled my order for no reason when I paid for it with my own money they even question me if it was my card info do not buy from this company!

Hello, it has been a few days since i got my Ani saber and the Knight saber. Ever since i have seen the neopixel lightsabers on tiktok, first thing came to my mind that must have it. I use it constantly and i appreciate buying from you. I give it five stars as i enjoy using the sabers and buying star wars accessories.

Well constructed. Beautiful. App works well.