Ry Group Reviews 54

As a propery management professional, I have always found Ry Group to be competitvely priced, accomodating and with very helpful and knowledgeable staff, particularly Ellis. They offer a varied range of trades and services which allows us to be able to rely on them to support us and our clients. I would highly recommend this company for both small and large works.

We had some issues with our smoke and heat detectors that were really well managed by Ry Group!

From my inital enquiry, to the work being carried out, and the final payment everything was clearly communicated and efficient.

I really appreciated being told in advance the hourly rate, then the contractor confirming the anticipated parts costs in advance. It meant there were no hidden costs!

Furthermore, the electrician, Mark Davies was super friendly and helpful. He explained everything that he found and what needed doing. Very quick and tidy work which I greatly appreciated. I will definitely reach out to the Ry Group for any future electrical work we need.

Fine. Everything done quickly and thoroughly. No issues at all

I have used this company several times and have only had positive experience with them. Friendly, helpful, reliable and honest.

They were very much on time, informative and the service engineer came on time and serviced the boiler. He also checked all the radiators and informed us the ones he was unable to bleed
Very good service. We will use them again

Very professional service throughout. I changed from a traditional boiler to a combo boiler and there was a lot of work to be done but it was done very quickly and efficiently with minimal mess. Communication from the company was good and payments were easy to make. I’d recommend this company.

Used this company for a couple of electrical repairs in my BTL properties. Very quick service and reasonable price.

the annual gas boiler service was booked, good communication and efficient service done on time

This has been the worst experience I've ever had. I clearly explained the plumbing job in advance and even provided photos. An appointment was scheduled, and the plumber showed up only to spend less than 10 minutes telling me the job couldn't be done. To my shock, I later received an invoice charging me for a full hour of labour—despite no work being carried out and no prior mention of any call-out fee. Even worse, they charged my card without my consent two months later. Completely unacceptable. Avoid at all costs!

Update: Despite having received clear confirmation of my rightful entitlement to a refund, a confirmation that was only obtained after numerous emails and phone calls, I was contacted weeks later by a company director who attempted to renege on this agreement and condition the refund on the removal of my legitimate reviews. This is an appalling and unethical attempt to suppress honest feedback. Review platforms serve a critical purpose in protecting consumers and promoting accountability, attempting to manipulate them in this manner is wholly unacceptable and deeply concerning.

Update: A third party has now intervened in the dispute, and I have successfully received a refund. My recommendation remains unchanged: I strongly advise avoiding this company entirely.

From their office to the on site engineers, the whole team is friendly, reliable and efficient.
As a landlord it gives you peace of mind that whatever the issue or request, it will get dealt with as a matter of urgency.

Company was friendly and professional to deal with. Got a plumber the day after contacting them. Plumber fixed the issue, explained what he was doing and what was needed. All in all very positive experience and would use again

Called for a boiler service. Both engineers came on time and was very efficient with their works.

We needed some repairs to an upstairs toilet which had come away from its mounting. It took Ry Group about 5-6 weeks to complete the job, and involving 4 different people. A similar job had been done previously by a single individual in less than 2 days. We were not impressed.

We had an insurance claim for escape of water and due to incompetence by the insurance company and their original sub contractors they had to send in RY group to sort things for us. They re-routed our plumbing and removed our original flooring and were so good when we got the insurance pay out for the remainder of work we used RY group to come and fix the floor (previous contractor dug a hole in the concrete trying and failing to find the leak. After they fixed the floor and our kitchen island was returned by the insurance company they had to go to RY group again to install it because their original subcontractor was unable to do it. In all we probably had about 5 or 6 of the Ry team in at some point working on our kitchen and they were all clearly knowledgeable and also kept us informed and included us in all decisions helping understand the pros and cons of what was being done. We will definitely be using them again if we need work done.

Appalling. My OAP parents experienced an issue with a breaker tripping to their garden shed and garage. They had a RyGroup ‘electrician’ come out, unplug a few things saying ‘it could be this, it could be that’. Claimed he tested the cable running down the garden and it was all good and couldn’t diagnose the fault. Said they might need a new consumer unit… which would cost over £1000 to do, and could need an IEC test, which could result in a bill of even more thousands. Charged them £180 for the pleasure of this, £99 an hour labour and I’m assuming the rest for sitting in his van out the front writing his report. On finding this out I did a couple of checks myself, within 30 minutes diagnosed the section of cable between the shed and garage is faulty.
How a so called electrician couldn’t figure this out is beyond me. Some might even see this as him trying to take advantage of elderly customers.

Ry Group initially came out for an assessment and initial work which was well carried out. I have no issues with the electricians. I wanted to book them again to carry out the remaining necessary work and this has been a constant chasing of emails and calls and ultimately led to nowhere other than receiving multiple emails hounding me for money when the team refuse to send me the full list of work.

Initially, our boiler stopped working as there was a leak that meant our fuse box was triggered and shut off power to 50% of the house, so we asked the Ry Group to inspect the issue and then install a new boiler, which worked fine. Then our underfloor heating stopped working so I went back to them thinking they could fix this issue too. After 2 diagnostic visits - each costing about £200 we then had an engineer visit who was essentially using trial and error to see what was wrong. Trusting his judgement he kept suggesting we replace different parts, which we did. Then we'd get a different engineer who would recommend different solutions, all at a cost. We have now racked up about £5000 in costs and the issue still hasn't been fixed. If I was being cynical, it's as if they've used this approach intentionally to bring in as much money as possible as they've created work and still not fixed the issue. Even though we had spent lots of money, they didn't seem interested in helping us unless we paid the full cost (or near to) for an engineer to 'inspect' the problem and fix any issues each time. As of today, we still have leaks in the boiler room, and our fuse box has been triggered again so have lost power to 50% of the house. If they don't have the expertise then I wish they said rather than use a trial an error approach, which is unethical. I feel stupid to have been so trusting and got myself into this situation, which is why I'm leaving this review to warn others.

Terrible service. Booked an electrician on two separate occasions, they cancelled the appointment last minute on the afternoon expected. It would nice to have been notified sooner but I believe they sub-contract the work, they do not use their own staff.
Use at your peril.

Just had RyGroup fit a new bathroom. Great advice on design and it all came in on budget. Great standard of workmanship and everyone was pleasant to deal with. Very pleased indeed and would definitely use again

Ry Group did a re-wire at my new house in Horley as well as fitted a new boiler.

The overall experience was excellent from start to finish, from the initial communications with the office to the dealings with the engineers.

Would highly recommend their service