Ryderwear Reviews 

I highly recommend the company. Customer support is very attentive and efficient, they do everything to solve the customer's problem. I am very satisfied.

AVOID SCAMMERS!
I had an incredibly frustrating and disappointing experience with RiderWare. Their automated fraud detection system is a complete failure. They took €185.60 from my account, cancelled my order without explanation, and now I’m unable to access my money for 5 to 7 working days. And its suppose to be a Christmas and Birthday present for my daughter!!!!!
This delay has ruined my plans to buy a Christmas present for my daughter, leaving me out of pocket during the holidays.

The customer service response was unsatisfactory and lacked accountability. This company has created significant inconvenience, wasted my time, and caused emotional distress. Taking money and canceling orders without a valid reason is unacceptable and borders on fraudulent behavior.

I will never shop with RiderWare again and will warn others about their practices. I urge anyone considering using this company to think twice.

Avoid at all costs!

Refused a refund and then ghosted me when I replied to the support email. Consumer law should override said new store policy. Instead I have been given store credit- what am I supposed to buy when everything is of the same poor quality and design ? Just throwing money away for the sake of it

None of their clothing actually looks the way it does on the website, does not fit well. Also note that they only offer store credit for returns and they normally have almost no stock so store credit is useless. Tried to sort it out with their support but they are horrible to deal with, not helpful at all. Wont ever buy from them again.

very quick on check out however when a refund is required worst experience from an online business - months, multiple followup emails and still not resolved.
Have raised with ACCC and dont this will be considering purchasing in the future

Will NEVER purchase from this company again! Have ordered many times over the years and never had any problems. I spent around £250 recently and when receiving, all of the items were massive (even when being the smallest size) and one item was faulty. I returned all, at a cost of £5.99 and was then appalled to be sent a gift card to the value. I have always received refunds from this company, but now they have changed their policy without ever letting their loyal customers know. Disgusting service and quite frankly this is theft. You will lose a lot of customer with this new policy. If you are so desperate for money then find it another way, don't steal from your customers!!!

Update
I have spoken to trading standards who have advised they have broken the law by not notifying their customers of these changes.
I have tried to speak to customer services on numerous occasions, but the service from them is disgusting. They will not provide me with details for a complaints department and they will not answer any of my questions, they just keep saying "as per my previous email, no refunds"

Terrible unfriendly and unhelpful service.

Shocking..
As a petite lady, findng gym wear that fits is ridiculously hard. I purchased from Ryderwear feeling hopeful.. the items didn't fit proportionately.
I returned them in perfrct condition, in the original packing and even paid the 5.99 return postage fee! Now I can't get a refund, only a gift voucher (£98.28) for less than my original order value of £116. So being completely scammed at a loss £23.71 already!! Then I am expected to buy further items that won't fit ( as we've established).
I could go through a sec75 claim and may contact my bank for help.

Have done a number of orders with ryderwear and always been happy with the the products and returns system. Until now, its absolutely disgusting that you've changed the returns to credit note only when people are spending £100s of pounds on your clothing. I will never shop with you again nor will I recommend you to anyone. You should be ashamed of yourselves for practically robbing people. AVOID AVOID AVOID.

Avoid at all costs. There are so many active wear brands PLEASE Stay away from this one. Customer service is not existent returns process is a shambles and I was issues a gift card for returning faulty items!

Terrible service. I do not recommend using the company's services. Two purchases and two problems. They sent me only part of the goods and did NOT return the money. The managers did not respond for a long time, then gave a discount coupon instead of a refund. This is disgusting!

Hate the place the personal trainers are garbage too much competition and egos

Do not purchase, I wish I was aware of the lack or inability to give a return / store credit. It’s been 14 days since my order was returned to them. I still haven’t received a store credit.
It would be illegal to do that in a store once an item was given back. I also paid for the items to be sent back. All in brand new condition with all the tags on as they were sent straight back. In total a whole month since my original $300 purchase. Which was delayed for over a week to be sent out even though I purchased express shipping 1-3 day delivery. Absolutely devastated by the whole ordeal.

Guys, this has to be the worst gym brand I’ve ever dealt with.

If you’re from the UK please just stick to Gymshark. There’s a reason why they are miles ahead in this game after experiencing this company. The customer service is awful, all they do is disagree and tell you things that aren’t true.

The returns policy is ridiculous, who on earth keeps the customers money and sends them a gift card to buy more from them again, how far behind must you be to offer that?

DO NOT pay for express delivery. It takes the same amount of time as normal delivery and they won’t refund you.

AVOID AT ALL COSTS

I often buy from Ryderwear, and on this occasion I needed to return 3 items from a total of 19 purchased on the last order. I have been sent in circles and have had to ask Support six times for the return form to be emailed due to an error message via the Returns Link. Each time the support team give me the same Return Items link which has been showing an error message the last 4-5 days. The error message states “the form will be emailed in 24-48hours and a member of our team will be in contact.” Neither has occurred.

Locked in once u buy here no refunds and can't exchange just store credit just ridiculous. 🤬😤 Australia

Not a fan. First time buying their products. Spent over $300 3 bras. 2 shorts. And 2 leggings and I absolutely hate them. Feels thin and cheap, doesn't suit or mold with my body shape and I can tell these are for skinny people with low % body fat and it gives you the worst fat rolls and looks awful. And just for reference I'm a size M 10/12 who does weight training 75kg. Will never buy again.

You are thieves. Simply AVOID the brand.
I feel I’ve just been robbed because they refuse to refund me for the returned items. I am so disappointed with Ryderwear. I used to love their brand but they changed their quality and the leggings I bought did not suit me. When I returned the items they told me that they cannot refund me the money and they can only provide store credit. What am I supposed to do with this?!

Absolutely avoid this business when shopping from the UK. Took almost a month to come. Had to return some items as they weren't good enough and have been refused a refund despite UK law. Deceptive returns policy wording and delivery timeframes on their website.
Zero refunds available under any circumstances.
AVOID.

Really dissapointed, they refused my return package and don't want to return my money, they don't answer my emails. I had never had such a bad experience when shopping online, the first store that doesn't refund money. And they also didn't accept my return package so I didn't even get a store credit for 2 orders. They stole my money and ignore me.

Really disappointed with the new return policy no more full refund instead store credit only so frustrated.

No more buying different sizes.