I really like a few ryderwear products but the business itself is only okay. Nothing is worth full price, many materials are cheap and thin. Returns policy only offers store credit, and you have to p... See more
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I ordered a few tops from Ryderwear online and was really disappointed with the overall experience. The fit was off, the shape of the tops was weird, and they didn’t sit properly at all. The m... See more
Company replied
Great products, appalling customer service. I have used Ryderwear numerous times over the the years and can't fault the clothes but I am likley to avoid them in future. My girlfriend had ordered me s... See more
Company replied
Too expensive for the quality they sell. I accidentally ordered a wrong size jogger didn’t like the fabric material. They don’t offer refund on change of mind so will have to stick with store credit
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Company details
Written by the company
Over the last 10 years, Ryderwear has perfected the synergy between fashion and fitness. Whether it’s gym gear for the hardcore bodybuilder, performance compression wear for the serious athlete or funky street for looking your best, Ryderwear sets the standard.
Contact info
10-14 Alfred Avenue, 5009, Beverley, Australia
- support@ryderwear.com
- ryderwear.com
2.9
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Unclear return costs, unsupportive material
Not a fan of the Ryderwear shorts. The material is soft but it comes at the cost of them providing any support and they constantly ride up, even when doing light activity. I've tried about 5 different pairs now, all with the same problem. Even the "lift" shorts don't actually lift anything up and use the same non-supportive material. For the price, I thought these would be better. For reference, I am a size 10.
To top it off, you have to pay to return your items and you can only get a store credit, so I am in a vicious cycle of trying to find a pair that works for me while having to pay every time to return them. The upside of an online business is they don't have the running costs of a brick and mortar, so it would be nice to see these benefits passed onto their customers in the way of free returns, or at the very very least, a proper refund.
Irrespective of all the above, the thing that really bothered me about this whole experience was that they were not upfront and clear on their website about there being a cost to return items. If I had known this, I never would have purchased in the first place. I contacted customer support once I found out and their response was that they state it in their FAQs. However, what they didn't point out was that to get to their FAQs, you have to leave the returns page and go to the FAQ page then look for this question specifically. I have noticed since my original message, the returns page now states there is a charge to the customer of $7.95, but this was not the case when I purchased. Their returns page still does however state that to do a return: "All you’ll need is your order number and email address, which you can find in your order confirmation email" which is simply not true. You also need a credit card to pay for the return.
5 September 2024
Unprompted review
Reply from Ryderwear
Hey,
Thank you for sharing your detailed feedback. We’re genuinely sorry to hear that you’ve had a disappointing experience with our Ryderwear shorts and the returns process.
We strive to provide quality products, and it’s disappointing to learn that our shorts didn’t meet your expectations regarding support and comfort. Your comments about the material and fit will be shared with our product development team for further evaluation.
Regarding our returns policy, we aim to ensure that all information is clear and accessible. Our returns section on the website clearly states the costs associated with returns, and we encourage customers to review this before making a purchase. However, we understand your concerns about navigating the information, and we will continue to work on improving the user experience on our site.
We appreciate your insights, as they help us grow and serve our customers better. If you have any further concerns or if there’s anything we can do to assist you, please reach out to our customer support team directly.
Thank you for your understanding, and we hope you’ll give us another chance in the future.
Avoid Avoid Avoid…
Giving one star if I could I’d give zero ! Shop elsewhere ! Three pairs of ripped leggings all I’ve recieved are gift cards that take your order then tell you they’re not in stock a you have to fight to receive another gift card !! I bought a faulty item !! It’s not fit for purpose intended , so I’m entitled to a full refund !! Still haven’t got it . Save yourself the hassle , 2 weeks of emails an 2 customer service agents give you the same auto response with no refund . Terrible customer service and quality clothes matches the terrible service !!
16 October 2024
Unprompted review
Reply from Ryderwear
Thank you for your honest feedback. We're really sorry to hear about the issues you've faced with your leggings and our return process. This certainly isn't the experience we want our customers to have, and we apologize for any frustration caused.
Faulty items should always be handled with care, and you're absolutely entitled to a refund for products that are not fit for purpose. We're sorry if this process has been difficult and for any miscommunication from our team. Please reach out to us directly, and we'll make sure to look into your case and resolve it as quickly as possible.
We truly appreciate your patience, and we are committed to improving our service.
Terrible return policy
I recently had a disappointing experience with Ryderwear. I’ve been a loyal customer for years, but their sudden change in the return policy has made things much more inconvenient. They used to offer refunds, but now returns are only eligible for a gift card, which feels restrictive and less customer-friendly. This change wasn’t well-communicated, and I only found out after attempting to return an item. It’s frustrating, as I prefer the flexibility of a refund, and I’m now forced to make future purchases instead. It feels like the company is prioritizing their bottom line over customer satisfaction.
14 October 2024
Unprompted review
Reply from Ryderwear
Thank you for taking the time to share your feedback with us. We're sorry to hear about your recent experience with our return policy, and we completely understand how the change may have felt inconvenient. We genuinely value our loyal customers like you, and your concerns are important to us.
Our decision to move to gift card-based returns was made with the intention of offering more flexibility for future purchases, but we realize that this change may not work for everyone. We apologize if the communication around this update wasn’t clear, and we'll work on improving how we inform our customers.
Not Durable
I’m so upset because 4 out of the 6 leggings that I bought from Ryderwear ripped within a few months after purchasing. This is unfortunate, because I love the fit and their design but they are Definitely Not durable, and they’re pretty expensive. $80 a legging isn’t cheap.
I’m size 2-4 athlete and so I wear a size small, and these leggings definitely do not hold up to athletic activities. Today I was doing strength training for my legs and they ripped in the middle of me doing hip thrusts, in the back of the crotch. So embarrassing, annoyed and disappointed.
16 September 2024
Unprompted review
Reply from Ryderwear
Hi Sharehan,
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered with your leggings, as this certainly does not reflect the quality standard we strive to maintain. We understand how frustrating and disappointing this must have been, especially during your training.
Our products are designed with performance in mind, and we take durability concerns seriously. Please contact our customer service team at support@ryderwear.com or via direct message so we can look into this matter and provide an appropriate solution.
Your feedback is invaluable in helping us improve, and we genuinely appreciate your continued support.
The website does not offer refunds
The website does not offer refunds. It is not possible to find clear information about it on their website. If I had known they didn't give money back, I would never have shopped on their website. I feel very cheated.
6 September 2024
Unprompted review
Reply from Ryderwear
Dear Emma,
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration.
We strive to make our returns policy as clear as possible on our website. Our policy, which states we provide store credits, is detailed in our Returns Policy section.
We apologize if this information was not easily accessible and for any inconvenience this may have caused. Your feedback is valuable to us, and we will work on making this information more prominent to avoid any future misunderstandings.
If you have any further questions or need assistance, please feel free to reach out to our customer service team.
Thank you for your understanding.
DO NOT USE THIS COMPANY THEY SO NOT…
DO NOT USE THIS COMPANY THEY DO NOT OFFER REFUNDS. Breaking UK law and distance selling regulations. Advertise 30 day hassle free returns yet don't offer refunds. This is bizarre for distance selling I cannot see/feel the items hence why distance selling regulations exist. Given a gift card for sub par products. I want a full refund of MY money. Again DO NOT USE THIS COMPANY
4 September 2024
Unprompted review
Reply from Ryderwear
Hi Arianne,
We're sorry to hear about your experience and any frustration this has caused. We strive to be transparent and uphold the highest standards in all our policies, including returns and refunds.
Our 30-day hassle-free return policy is designed to make the process as smooth as possible for our customers. We do provide refunds in line with UK distance selling regulations, so if there's been a misunderstanding or an error in your case, we genuinely want to make it right.
Please reach out to our customer service team directly, and we'd be happy to look into your situation further and ensure that it is resolved to your satisfaction.
Thank you for bringing this to our attention. We value your feedback and want to ensure all our customers have a positive experience with us.
Best regards,
Ryderwear Customer Service
Don’t believe their 5 star reviews!!
Don’t believe their 5 star reviews!!! They are not an honest brand and only record the 5 star reviews from customers. I have made many reviews positive and negative and have noticed they only post the high reviews. I have receipts.... kept screenshots of all my reviews. I have given up buying on this brand. I like to be honest about the product and like to read honest feedback and reviews from other customers. Their quality is average and not for someone who is active at the gym. More interested in mass production than quality. Very cheaply made! Nobody wants leggings that you constantly have to pull up during workouts or constantly rides up around the legs.
1 August 2024
Unprompted review
Reply from Ryderwear
Hi there,
Thank you for taking the time to share your feedback, though it's disheartening to hear that you feel this way. We strive to provide a platform for all our customers to share their honest experiences, whether they are 5-star or otherwise. Transparency and honesty are values we hold dear, and we genuinely appreciate all kinds of feedback as it helps us improve.
We apologize if your reviews weren't visible and would love to look into this further to understand what happened. Your experience and satisfaction are important to us, and we're sorry to hear that our products didn't meet your expectations. We're continuously working on enhancing the quality of our products to better serve our active community.
If you're open to it, please reach out to our customer service team so we can discuss this in more detail and work to make things right.
Best regards,
Ryderwear Customer Support
Online support is wonderful!
The online support I received from Matt was exceptional! Embarrassingly my BBL pair of leggings split at the seam whilst I was working out. I had purchased the leggings 10weeks prior from Ryderwear Wanneroo gym and after not having the best experience with their staff, the online store was very apologetic and sent me out a new pair.
The response times were excellent, hardly waiting at all for a reply and the service received was wonderful and highly appreciated. Thank you Matt!
I look forward to training again in my BBL leggings - they are supportive, hug in all the right places and don't fall down :)
14 August 2024
Unprompted review
Reply from Ryderwear
Hey Simone,
Thank you so much for your kind words! We're thrilled to hear that Matt provided exceptional support and that we could resolve the issue with your leggings. We're sorry to hear about the initial experience at our Ryderwear Wanneroo gym but are glad that our online team was able to make things right.
It’s wonderful to know that you're excited to train in your new BBL leggings and that they’re meeting your expectations for support and fit. Your feedback means a lot to us and motivates us to keep providing excellent service.
If you ever need anything else, please don’t hesitate to reach out. Happy training!
Best regards,
The Ryderwear Team
Great customer service and amazing…
Great customer service and amazing products ,my new favorite activewesr
9 August 2024
Unprompted review
Reply from Ryderwear
Hey Susan,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and love our products. Your support means the world to us, and we're excited to be your new favorite activewear brand.
Best regards,
The Ryderwear Team
Amazing customer service
Amazing customer service, will continue to buy and represent Ryderwear brand!
Massive thank you to Ella in the sales support team.
Love love love
2 August 2024
Unprompted review
Reply from Ryderwear
Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with our customer service team. We'll be sure to pass on your kind words to Ella – she’ll be delighted to hear your appreciation.
Thank you for continuing to support and represent the Ryderwear brand. We love having you as part of our community!
Love,
The Ryderwear Team
Returns will cost you
Sizes are inconsistent, I ordered various items all in the same size, some fit and some don’t. Which means I have to return them which costs me £5.99!!
They also add insurance on when you order which for me was £2. When I asked in the past why I have to pay this and what would happen if I didn’t pay it, their customer service team just ignored me, seems like they can’t justify why we as customers are paying for insurance which should already be covered by the carrier. This will be my last order from ryderwear.
27 July 2024
Unprompted review
Reply from Ryderwear
Thank you for your feedback. We’re sorry to hear about your experience with our sizing and the additional insurance cost. We strive to ensure our customers have a consistent and satisfying shopping experience, and we apologize for any inconvenience this has caused.
Regarding the sizing inconsistency, we are continually working to improve our products and your feedback is invaluable. We recommend checking our size guide or reaching out to our customer service team for assistance with sizing to help ensure a better fit in the future.
For the insurance charge, it’s meant to provide additional peace of mind for our customers, ensuring coverage for any potential issues during delivery. However, we understand your concern and will review our communication regarding this fee to ensure clarity and transparency.
Your feedback helps us improve, and we’re committed to providing a better experience for all our customers.
Thank you,
The Ryderwear Team
Horrible brand
Absolutely horrible brand. Awful quality and feels like the clothing is set up to create controversy on social media rather than promote healthy living. The comms personnel need sacking - negative feedback appears to just attract sarcastic and snarky responses. Avoid.
22 July 2024
Unprompted review
Reply from Ryderwear
Hi Rebecca,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with our brand didn't meet your expectations. We strive to ensure the highest quality in our products and to maintain positive, respectful communication with all our customers.
We take your comments seriously and are committed to improving both our product quality and customer service. We hope to have the opportunity to restore your confidence in our brand.
Really good products
Really good products, I've brought alot in the past, but I think now it's disgusting that they now charge £9.99 for p&p, it's so wrong
27 November 2023
Unprompted review
Reply from Ryderwear
Hey Ryan,
Thank you for your feedback and for being a loyal customer. We truly appreciate your support and understanding as we continue to evolve our services.
We understand your concern regarding our recent changes to shipping fees. We strive to offer competitive pricing while ensuring reliable and efficient delivery services. Your feedback helps us evaluate and improve our policies to better meet our customers' needs.
High waisted leggings no longer high waisted.
I always bought Ryderwear in the past. As a fitness instructor the high waisted leggings were perfect! However the fit of the NKD high waisted leggings have changed! These are no longer high waisted! You cannot bend over or squat without these showing your underwear leaving you feeling uncomfortable and forever pulling these up!
I wore these before realising this so Ryderwear are refusing to refund me. They state the leggings have been redesigned for a better fit. I took a picture and you can clearly see 2 inches have been removed from the waist band?! So for a better quality and fit Ryderwear have reduced the high waist of their high waisted leggings??? Really???
I contacted Gymshark who said they would never do this.
All I wanted was my money back. Ryderwear have refused despite me showing them the pictures of the comparison and will now no will not respond to my emails.
As a self employed fitness instructor who use these for work it is incredibly disappointing to be treated by a big company in this way
3 June 2024
Unprompted review
Reply from Ryderwear
Hey Charlie,
Thank you for reaching out and sharing your concerns with us. We deeply apologize for the disappointment and inconvenience caused regarding the fit of our NKD high waisted leggings. As a fitness instructor, we understand how important comfort and functionality are for you, and we regret that our recent changes did not meet your expectations.
We sincerely apologize for any confusion regarding our recent redesign efforts. Our intention was to enhance the overall fit and quality of our products, but we understand that changes in fit can impact personal preferences and usability.
Miss!
I want to love Ryderwear but they miss every time. Unfortunately placed an order earlier this year (Approx $149) where there was a big delay in shipping. Following this one of the pairs of leggings are looking 5 yrs old rather than 2 months, the quality is really bad for the price. I tried to resolve this with customer support but they did not accept it. My old gymshark leggings have held up better.
24 June 2024
Unprompted review
Reply from Ryderwear
Hey Angela,
Thank you for sharing your concerns with us. We're genuinely sorry to hear about your recent experience with your order. Ensuring high-quality products and excellent service are priorities for us, and we regret that we fell short of your expectations.
We apologize for any delay in shipping and the disappointment regarding the quality of the leggings you received. Your feedback regarding the durability of our products is essential for us to improve our offerings.
It's great but it's small sizing , too small .
It's great but it's small sizing . Order a size up . My boobs fall put of the crop top and on another crop top it rises up . Really frustrating for the amount I paid . Too small .
14 June 2024
Unprompted review
Reply from Ryderwear
Hey Chez,
Thank you for sharing your feedback with us. We're sorry to hear about your recent experience with the sizing of our crop tops. Ensuring the perfect fit is important to us, and we understand your frustration.
We strive to provide accurate sizing information on our website, but we acknowledge that fit can vary based on individual preferences and body types. Your feedback helps us improve, and we apologize for any inconvenience caused.
Products are great but customer service spectacular
Products are great but customer service is my main reason for review - i accidentally ordered something in the wrong size and issue was resolved instantly by Matt in customer service - kudos to you mate!!
7 June 2024
Unprompted review
Reply from Ryderwear
Hey Carley, thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Matt from our customer service team was able to assist you promptly and efficiently. At Ryderwear, we strive to provide exceptional service alongside our quality products, and it's always rewarding to receive such positive feedback.
I have to return my order
I had to return my order. Didn't like the quality and how it fit, even tho I am in a good physical shape. Also, they charged me for shipping insurance, shipping cost and for return. It's just ridiculous...
25 May 2024
Unprompted review
Reply from Ryderwear
Hey Nika,
Thank you for sharing your feedback with us. We are truly sorry to hear about your recent experience with our product and services.
We strive to offer high-quality products and a seamless shopping experience, and it’s clear we fell short of your expectations. Regarding the fit and quality of the item, we take your concerns seriously and will review this internally to ensure we maintain our high standards.
As for the charges, we apologize for any inconvenience caused by the shipping insurance, shipping cost, and return fees. Our goal is to be transparent with our policies, but we understand that these charges can be frustrating. We're currently reviewing our policies to find ways to improve and better serve our customers.
Thank you for bringing this to our attention.
Stay away, HORRIBLE quality leggings and even worse customer service…
Ordered 3 pairs of leggings and within 3 months they all split in the bottom area. I emailed the company to let them know and said it was past the return period (which it was DAYS past their return period) and refused to do anything. Horrendous customer service, products don’t hold up and horrible quality. I have leggings from Amazon that have lasted years and these are triple the price and barely lasted 3 months. Stay away from this company, they clearly don’t value their customers.
Ryderwears response is a joke! It was 3 months and 4 days so if I would’ve called 4 days earlier it would’ve been different. lol. This company is a fraud and I’ll be sure ownership knows they have failed with customer service and quality.
31 May 2024
Unprompted review
Reply from Ryderwear
Hi Gina,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience with our leggings and the inconvenience you faced with our customer service.
We strive to provide high-quality products and exceptional service, and it’s clear we fell short in this instance. Your experience is not reflective of our usual standards, and we apologize for any frustration this has caused.
Claims made after this 3-month period are difficult to verify due to factors like wear and tear, usage conditions, and environmental impact. These elements make it challenging to determine if an issue is a manufacturing defect or due to other reasons.
Thank you for bringing this to our attention. We appreciate your feedback and are committed to making improvements based on your experience.
A+ products AND customer service
A+ products AND customer service - i took a gamble and ended up with the wrong size of an item two weeks before the event I needed it for. The customer service people were SO helpful with swapping my return from a store credit to a refund as the return wasn’t going to be processed until after I would need to order the next size down. So prompt and helpful - really lovely customer experience!
22 May 2024
Unprompted review
Reply from Ryderwear
Hey Sophie!!
Thank you for your review. We’re delighted to hear our team provided prompt and helpful service, ensuring you received the right size for your event. Your satisfaction is our priority, and we’re here for any future needs.
Best, The Ryderwer Team
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