Ryder & Dutton Estate Agents Reviews 4,033

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,490 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and professional approach. Many people highlight the exceptional customer service, noting the personalized and understanding approach they received. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some customers also noted issues with communication, specifically mentioning instances where they were told someone would call back but didn't, and a lack of communication from the company regarding buyer's solicitors.

What people talk about most

Staff

Consumers consistently find staff to be positive, highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the politeness, proactivity, and efficiency... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and super-fast... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We want to thank all at Ryder and Dutton for making our home move dream come true. The staff have guided us through a very quick sale. Everyone at Ryder and Dutton has been great right from the first... See more

Rated 5 out of 5 stars

Great personal touch with selling our house. Helpful friendly and supportive at all times. Jo Hardcastle was great at all stages of the sale and gave us full confidence in the process. Oliver and the... See more

Rated 5 out of 5 stars

Geraldine was a brilliant move manager and made the process seamless. She constantly checked in with us and the solicitors and kept us updated every single week without a miss. She also answered all o... See more

Rated 5 out of 5 stars

The valuation and sales team at Ryder Dutton did a great job. They organised a lot of viewings of our property and replied very promptly to all our queries. They were always polite and proactive. They... See more


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Appraiser
  4. Real Estate Rental Agency

About Ryder & Dutton Estate Agents

Written by the company

Family Run Community Driven

At Ryder & Dutton, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

How can we help you move?

Expert Valuation Find a Property Let Your Property Mortgage Advice

Contact info


4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Rated 5 out of 5 stars

We had a fantastic experience from…

We had a fantastic experience from start to finish. The whole team were proactive and supportive, but a special thank you to Catherine who consistently chased progress and kept us updated every step of the way. Her communication and persistence made a real difference in getting the sale over the line. Highly recommended.

1 April 2026
Unprompted review
Ryder & Dutton Estate Agents logo

Reply from Ryder & Dutton Estate Agents

We appreciate you sharing your fantastic experience! We're so glad the team was supportive, and that their communication and persistence helped finalize the sale. Thank you for your recommendation!

Rated 5 out of 5 stars

A supportive and friendly estate agent with brilliant staff.

Our experience with Ryder and Dutton in Uppermill has been fantastic. At every stage of our purchase we had great contact from Jenny. She explained the stages of the purchase at each step, kept in touch regularly, and was a great communicator between us and the vendor, making the whole process of buying a breeze.
Jenny was really aware that the sale and purchase of a house can be a stressful time, right up until the day of the move! But she kept up great communication, was very understanding and supportive and throughout.

A huge thanks to Jenny and the whole team at R&D Uppermill.

26 March 2026
Unprompted review
Rated 4 out of 5 stars

Good Service

Was a lengthy purchase process with complications, but ryder & dutton were supportive throughout. Good service

31 March 2026
Unprompted review
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Reply from Ryder & Dutton Estate Agents

We appreciate your feedback and are glad we could support you through the challenges. Thank you for recognizing our service.

Rated 5 out of 5 stars

A huge thank you to Catherine Salisbury…

A huge thank you to Catherine Salisbury for exceptional service for going above and beyond, proactively engaging between surveyor, solicitor and buyer. It’s clear that she truly cares about providing a great service. She is a massive asset to the Rochdale team.

2 April 2026
Unprompted review
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Reply from Ryder & Dutton Estate Agents

We're happy to hear that you received exceptional service! We appreciate your positive feedback regarding the proactive engagement and care provided. We're glad you had a great experience.

Rated 5 out of 5 stars

Smooth selling

We sold our late father’s property through Ryde & Dutton. From start to finish they offered a very professional service. We were kept informed all along the process. Sending particular thanks to Geraldine.

2 April 2026
Unprompted review
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Reply from Ryder & Dutton Estate Agents

We appreciate you sharing your experience during this sensitive time. We're so glad our professional service and clear communication met your needs - Thank you for acknowledging our team's efforts.

Rated 4 out of 5 stars

We recently completed our sale

We recently completed our sale, and while the journey was far from straightforward, I want to recognise Catherine Salisbury at the Heywood branch for her efforts throughout the process.

The transaction took a long time to complete, and the chain was quite complex with several challenges along the way. There were moments when the situation became frustrating and, at times, quite stressful. There were even points where we seriously considered pulling out altogether. However, I appreciate that many of these issues were outside of Catherine’s control, and my frustrations were never a reflection of her personally.

Despite the difficulties, Catherine remained professional, patient, and supportive throughout. She consistently kept me informed of any updates and was always reassuring during uncertain periods. Her communication and persistence helped provide some much-needed clarity and confidence that the sale would eventually complete.

Overall, while the process itself was challenging, I’m grateful for Catherine’s dedication and efforts in seeing it through to the end.

1 April 2026
Unprompted review
Ryder & Dutton Estate Agents logo

Reply from Ryder & Dutton Estate Agents

We appreciate you sharing your experience. We're glad to hear that our team member's professionalism and support were helpful during a complex sale. We value your feedback and are pleased we could provide clarity and reassurance. Thank you for recognising the dedication to seeing it through.

Rated 5 out of 5 stars

Catherine Salisbury deserves all the 5…

Catherine Salisbury deserves all the 5 stars. I honestly don't know what I would have done without her. There were other "professionals" in the chain who should be ashamed of themselves but Catherine was a beacon of calm and sanity during a complicated sale. Well done Catherine for representing your company in such a professional manner.

1 April 2026
Unprompted review
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Reply from Ryder & Dutton Estate Agents

We appreciate your positive feedback. It's wonderful to hear that you had such a positive experience. We are so glad that our team member could provide support during a difficult time. Thank you for taking the time to share.

Rated 1 out of 5 stars

The agent was very rude and…

The agent was very rude and uncooperative, delaying information and not providing a useful conduit between seller and buyer. Eventually due to frustration I contacted the seller independently and we bypassed the agent as much as we could.

24 March 2026
Ryder & Dutton Estate Agents logo

Reply from Ryder & Dutton Estate Agents

Hi Julie. I'm sorry to hear this is how you felt about your experience, I have tried reaching out to you to discuss this and if you would like to get back in touch so we can better understand your concerns please feel free to get back to me.
Lewis McLarty
Branch Manager

Rated 5 out of 5 stars

Kia has been brilliant managing our…

Kia has been brilliant managing our communications when purchasing our property. We really appreciated her help with getting to a completion date, she responded promptly and made it aseamless process. Would highly recommend, thanks Kia.

31 March 2026
Unprompted review
Ryder & Dutton Estate Agents logo

Reply from Ryder & Dutton Estate Agents

We're happy to hear that your purchase communications were well-managed. We appreciate your recommendation and are so glad we could help make the process seamless for you!

Rated 5 out of 5 stars

Geraldine and the team at Ryder and…

Geraldine and the team at Ryder and Dutton where amazing and made my journey of buying a property very easy, thank you all

13 March 2026
Unprompted review
Ryder & Dutton Estate Agents logo

Reply from Ryder & Dutton Estate Agents

We're really happy to hear that your property buying journey was made easy with our team's support. Thank you for your feedback 😇

Rated 5 out of 5 stars

Really Smooth

Really smooth from day one straight through to completion. Kept informed regularly and sale was professionally managed through by the R&D team

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Milly Newall. She was professional, friendly, and very helpful throughout the process. The process itself was smooth, and her replies to emails were always very fast, which kept everything moving efficiently. Her support made what could have been a stressful experience much easier. I highly recommend her customer service and dedication. Thank you, Milly!

30 March 2026
Unprompted review
Ryder & Dutton Estate Agents logo

Reply from Ryder & Dutton Estate Agents

We're happy to hear about your great experience! We appreciate that the process was smooth, and the email replies were fast. It's great to know the support made the experience easier. Thanks for your positive feedback!

Rated 5 out of 5 stars

Helpful and stress free

Selling or buying a property can be a stressful process, however using Ryder & Dutton it has made the process a lot easier and stress free! I would highly recommend as not only they’re proactive with dealing with solicitors on my behalf, but also always there to answer any concerns or queries I had. Catherine Salisbury was the lady I dealt with and I couldn’t be more grateful for her assistance and knowledge. Would definitely use Ryder & Dutton again! Thanks again!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Well done Ryder & Dutton

Well done Ryder & Dutton, they handle the sales process and buying process. There are ups and downs wouldn't expect anything else. Catherine Salisbury treats you with respect and handled the process professionally a credit to you. Thanks

30 March 2026
Unprompted review
Ryder & Dutton Estate Agents logo

Reply from Ryder & Dutton Estate Agents

We appreciate your positive feedback and are so glad the sales process was handled professionally. We are grateful for your recognition of our team's dedication. Thank you!

Rated 5 out of 5 stars

5 Star ⭐

5 Star ⭐
My husband and I would like to thank the team at Ryder and Dutton Glossop for recently completing our house sale within SK13 area.
Special thanks to Ryan for initially visiting us at our home, explaining the house sale process and his reassurance. Secondly, Dylan who helped secure the house sale at the beginning within weeks of it being listed and all his quick responses. Finally, Jacqueline who worked hard to push the sale through in a timely manner towards the end successfully. We will forever be grateful to the team for making it as smooth as they possibly could. Thanks again 🏆

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Ryder & Dutton: Exemplary Letting Agents

Ryder & Dutton have been an exemplary letting agents. They have always been enthusiastic to help with queries and when we needed to move quickly they worked hard to get us into our new property as soon as possible. Ellie was lovely and helpful in getting us settled into our new home and Rachel was forever sweet and helpful on the phone no matter how many times I called up to pester!

28 March 2026
Unprompted review
Ryder & Dutton Estate Agents logo

Reply from Ryder & Dutton Estate Agents

Thanks for taking the time to leave a review for our team.
Gareth

Rated 5 out of 5 stars

easy from offer to completion

had a very easy purchase with help of Elle and Tom run smoothly from from offer to completion
always available if i had an questions would highly recomend

27 March 2026
Unprompted review
Ryder & Dutton Estate Agents logo

Reply from Ryder & Dutton Estate Agents

We're happy to hear that the purchase process was easy and smooth, from offer to completion. We appreciate your recommendation and are grateful for your feedback.

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