These guys are so helpful and quick to respond to any messages I have. They send my medications on time every time! And if I need them earlier than normal, they will always try their best. Havin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... See more
Company replied
Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all... See more
Company replied
Due to mobility issues I can no longer get to my local pharmacy so I switched to RX Live a few months ago. I absolutely cannot fault them. Communication is great and I always receive my medication q... See more
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Company details
Written by the company
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Contact info
3-4 chalice close, sm6 9ru, wallington, United Kingdom
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
4.0
Great
722 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Service is easy to use
Service is easy to use, got my meds quickly, staff are friendly
12 November 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you and your family have trusted RXLive. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
Friendly service
Friendly service, can speak to someone on the phone quite quickly
12 November 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you and your family have trusted RXLive. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
Received my medication within 24hours
Received my medication within 24hours! Quick service. Thank you
7 November 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you and your family have trusted RXLive for the past 5 years. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
Order meds without my consent
Joined this company to take the hassle out of going to a pharmacy to collect medication. For some reason they decided to go into my patient records and order repeat prescription scripts without my authorisation! I didn't even tell them what meds I was requesting or when I needed them. They just ordered all my repeat items! Customer service offered a weak reason for the issue, but didn't seem bothered either way! I cannot use a pharmacy I don't get an honest response from, or act outside patient consent.
In addition, following rxlive reply, I can confirm I have emails from both my GP surgery & Rxlive stating it was a live prescription request. So their reply here looks is an attempt to mislead and deflect from their requests to submit prescription meds without consent of the patient. RX have copies of the emails, so this reply is an untruth, I'm being polite with that word!
11 November 2025
Unprompted review
Reply from RXLive Pharmacy
Good afternoon Paul,
Thank you for taking the time to write and for attaching the evidence. I’ve reviewed your email alongside the GP surgery’s confirmation, and I want to say—without reservation—that I am genuinely sorry.
You are absolutely right: we should have taken responsibility immediately and apologised for the inconvenience caused. Instead, our initial response attributed the issue to a “technical problem,” which missed the point entirely. Regardless of the reason, the impact was on you, and as Head Pharmacist, we are sorry for the issue at hand and for the unsatisfactory experience you’ve had.
After investigating the situation, I spoke directly with the verifying pharmacist and updated you via email.
I have also spoken with the team responsible for our review system to ensure the notes are corrected and reflect the accurate sequence of events.
When someone joins RXLive, my goal is for them to feel like they have a trusted family member at the other end—someone who genuinely cares about their health and peace of mind. I sincerely apologise that we fell short of that standard in your case. Normally, situations like this wouldn’t come directly to me, but when a patient has a poor experience, I believe it’s my duty to step in and make things right.
I recognise that trust is earned through actions. If you’re willing, I have emailed you a solution to make this right for you, if you can reply I would be grateful.
Again, Paul, I’m sorry. You were entitled to a straightforward, accountable response and you didn’t receive that. Thank you for bringing this to my attention; I’m using your feedback to fix our approach.
Kind regards,
Head Pharmacist
RXLive Patient Support Team
Excellent service
Been with RX for 5 years now for all the family. They are 100% reliable and have a great online chat system. When medication is particularly urgent they ensure that needs are met. Thoroughly recommended.
8 November 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you and your family have trusted RXLive for the past 5 years. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
They need to tighten up practices & procedures… had enough
Constant chasing month on month. A lot of undue stress. They even delayed important new medication on different scripts and received at different times when one regular medication was out of stock and delayed them further when promising me they would send the other prescriptions out repeatedly. Some other practices also questionable.
6 November 2025
Unprompted review
Reply from RXLive Pharmacy
Good morning,
I’m truly sorry for the frustration and repeated follow-ups you’ve experienced. That’s not the level of service we strive to deliver, and your feedback about split prescriptions, stock delays, and unmet promises is very concerning to us.
We’ve escalated this to our management team to review your dispensing and communication history in detail. Our goal is to strengthen our processes and ensure this doesn’t happen again. Some of the immediate actions we’re taking include:
Syncing your repeat items so they’re sent together whenever it’s clinically and logistically safe to do so.
Improving our stock checks and updates before dispatch, especially around manufacturer back-orders.
Enhancing follow-up and communication on any delivery commitments we make.
In reviewing your account, we can see that one of the items is affected by a manufacturer supply issue — something unfortunately outside any pharmacy’s control. Our records also show that we were able to source this item through our specialist team, which is not something many pharmacies can do. We completely understand how frustrating this must be, but please note that switching pharmacies won’t resolve the shortage since the item is not currently being produced.
That said, we want to make things right and rebuild your trust. Please reach out to our Patient Care team (details available on our website), or DM us privately with your full name, postcode, and best contact number. This will help us locate your account, provide a clear explanation, and ensure a proper resolution is arranged.
Thank you again for bringing this to our attention — your feedback helps us improve, and we’re committed to doing better moving forward.
Kind regards,
RXLive Patient Support Team
i signed up with rxlive through aviva…
i signed up with rxlive through aviva digicare+ since it was part of my workplace perks and asked to get my prescription delivered. i didn't get it within the estimated delivery dates, so I called (they answered within 28 seconds!) and asked what was happening. Dylan (the manager) walked me through it and sped my order up and even automatically set me a repeat order up so i don't have to do it every time! five stars to him, lovely guy and i'm really impressed with the service. thank you
22 October 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your lovely feedback! We’re really glad to hear you signed up through Aviva DigiCare and that you’ve had such a positive experience with our team. I’m delighted Dylan was able to assist quickly and get everything sorted for you — he’ll be thrilled to know you appreciated his help.
We’re happy to have you with RXLive, and we’ll make sure your repeat prescriptions continue to arrive smoothly.
Thanks again for taking the time to share your experience — we truly appreciate it!
Kind regards,
RXLive Patient Support Team
Constantly have to chase them to send…
Constantly have to chase them to send out medication. Pharmacy holds on to the prescription sometimes for 2 weeks then shows as dispatching which stays for 1 week with no progress. Every time I chase them they say “we will make you a priority customer “ they send it out the next day but every single time I have to message them to ask why is it not being processed. It’s tiresome and inconvenient having to constantly chase.
Edited to reply : 9 times I have had to do this with not one prescription being straightforward. Out of the 9 times you would think someone would have had the idea to set it to “auto dispatch” in the live chat. Also none of those prescriptions have been ordered as early repeats.
21 October 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you for your feedback — we completely understand how frustrating it can be to keep chasing your medication. Once your account is set to auto dispatch, your prescriptions will be automatically sent for next-day delivery as soon as we receive them, so there’s no need to message us each time.
Please contact us via the in-app live chat so we can activate this for you. The priority service only allows us to order your medication in advance of your prescription, whereas auto dispatch ensures it’s processed immediately once received.
We’d also like to clarify that delivery should not take two weeks — we’ve flagged this review and will review your account with IT. Please can you confirm you're a patient at RXLive.
Update: Thank you can you just email us at support@rxlive.co.uk with the attention of Dylan of patient service manager he will get this account sorted and updated!
I can now confirm all your deliveries are set up without prompting.
We’ll make sure your account is correctly set up moving forward to prevent any further delays.
Kind regards,
RXLive Patient Support Team
Started using them for a few weeks
Started using them for a few weeks, rushed my emergency medication through as they was important I got them straight away customer service is brilliant always respond to me. Thank you will recommend to people
20 October 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your lovely feedback!
We’re really glad to hear you’ve had a great experience with us and that we were able to get your emergency medication to you quickly. We always aim to provide the best possible service and communication, so it means a lot to know we’ve met your expectations. Thanks again for recommending us!
Kind regards,
RXLive Patient Support Team
I would simply like to recommend RX and…
I would simply like to recommend RX and thank them for great service. I needed to order repeat medication early so I would not run out whilst away, they sorted it in three days. The fact that you can communicate with them and the respond! is very much a plus compared to other postal services I have used. Thanks again RX and keep up the good work.
13 October 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind review! We’re delighted we could get your early repeat sorted within three days so you didn’t run out while away. It’s great to hear that our two-way communication made a difference for you—being responsive is really important to us.
If you ever need anything else, just drop us a message and we’ll be happy to help. Thanks again for recommending RX, and we’ll keep up the good work!
Kind regards,
RXLive Patient Support Team
Faultless!
Nothing but praise for this company! I have contacted RXLive several times over the past few weeks for various things and they have been extremely helpful, resolving and responding to my queries very quickly. Nothing feels like too much trouble, 10/10! Thank you!
9 October 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words! We’re absolutely delighted to hear that you’ve had such a positive experience with RXLive. Our team works hard to make sure every query is handled quickly and efficiently, so it’s wonderful to know that’s been your experience. Your 10/10 feedback means the world to us — thank you again for your trust and support!
Kind regards,
RXLive Patient Support Team
A very professional service
A very professional service , I cannot fault them, instant pick up on free calls for help. Prescriptions for both my husband and I arrive on the day of the month I chose and very well packed. Changes can be made instantly with just one call, they are polite and efficient I’m so glad I chose RX live for delivery after our Drs surgery ceased supplying prescriptions to their patients.
9 October 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for the wonderful feedback! We’re delighted to hear you’ve found our service professional and responsive, and that your and your husband’s prescriptions arrive on your chosen day—securely packed and on time.
Making changes quickly and easily over the phone is exactly the experience we aim for, so it’s great to know the team’s politeness and efficiency came through. We’re also glad we could support you after your GP surgery stopped dispensing.
If there’s ever anything more we can do, please don’t hesitate to call—our team is always here to help.
Warm regards,
RXLive Patient Support Team
The five star rating is due to them…delivering exceptional service
The five star rating is due to them doing what they say.
I have to give a special shout out for Thomas for his empathy and his ability to deliver.
So many other similar companies have expanded but they can't maintain the customer service the originally had offered.
29 September 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your five-star review! We’re delighted to hear that our service delivered on its promises and that Thomas’s empathy and dedication stood out to you. We’ll be sure to share your kind words with him. Maintaining exceptional customer service, even as we grow, is something we take great pride in, and it’s wonderful to know this has been reflected in your experience.
Kind regards,
RXLive Patient Support Team
RXLive provide exceptional services for…
RXLive provide exceptional services for medication delivery. They are prompt at delivering my medication and always go above and beyond in ensuring any of my concerns are quelled. I would recommended their services to anyone who has had trouble with pharmacies and getting medication in the last. These guys really care.
15 September 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that you’ve had such a positive experience with RXLive. Our team works hard to make sure medication delivery is prompt, reliable, and stress-free, so it’s wonderful to know this has made a difference for you.
We truly appreciate your recommendation and are grateful for your trust in us. If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help.
Kind regards,
RXLive Patient Support Team
Great service
I ordered my script late and the team at RXLive, pushed it through to be delivered 3 days ahead of the expected delivery. Was a lovely and really helpful surprise. Great service!
13 September 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words!
We’re really glad we could get your prescription to you sooner than expected. Our team always aims to go the extra mile to support our patients, and it’s lovely to hear that this made a positive difference for you. We truly appreciate your feedback and look forward to helping you again in the future!
Kind regards,
RXLive Patient Support Team
Difficult to cancel.
Once you are with these people it seems almost impossible to cancel them.
Also, they send emails to say an order has been approved when it hasnt, and items are in transit when they are not.
Very difficult to cancel items you dont need every month and I end up with far too much medication! Far less stressful companies to get medication from.
12 September 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you for sharing your feedback. I’m really sorry to hear about the difficulties you’ve experienced with cancelling and the confusion caused by order and shipping emails. I completely understand how frustrating this must have been, especially if it has led to building up more medication than you need.
Please be assured we take your concerns seriously, and I’ve shared this with our team for review. In the meantime, I’d be happy to look into your account directly to make sure your subscription is managed exactly as you’d like, so you only receive the medication you actually need.
To make things easier, you can reply directly to your confirmation email to remove items you no longer require, or simply place an order when you need medication and we’ll deliver just that. This way, you stay in full control without unwanted deliveries.
Please let me know if you’d like me to arrange this for you or if you’d prefer us to step in and adjust your account right away.
Kind regards,
RXLive Patient Support Team
Brilliant friendly chat service on the…
Brilliant friendly chat service on the app, answered my questions very quickly & dispatched my medication very quickly for next day delivery by Royal Mail tracked. Cannot fault this company in anyway. I had them to me & would certainly recommend.
11 September 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words!
We’re delighted to hear you found our chat service friendly and helpful, and that your medication arrived quickly with tracked next day delivery. It’s wonderful to know we could provide you with a smooth and reliable experience.
Your recommendation means a lot to us, and we’ll continue working hard to keep delivering the level of service you deserve.
Kind regards,
RXLive Patient Support Team
Sameday delivery with care
Sameday delivery, and a well organised customer care team. Highly recommend
1 September 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words!
We’re delighted to hear you were happy with our same-day delivery and customer care team. Providing a smooth and supportive experience is always our top priority, and your recommendation means a lot to us.
Kind regards,
RXLive Patient Support Team
Bizarre, awful experience - please avoid!
I tried the Aviva Digital GP service, which was rubbish. Somehow, in the setup process, RXLive became my pharmacy for my NHS repeat prescriptions. I tried phoning RXLive, nobody answered, so I left a message and sent emails. I received unhelpful, snappy, passive-aggresive responses. I would avoid this company like the plague
15 August 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you for your feedback. After reviewing our records, we can confirm that you are not a registered patient with RXLive.
It seems there may be some confusion regarding our services and your prescription arrangements. We recommend contacting the provider through whom your prescription settings were changed (for example, Aviva Digital GP) for clarification.
Please also note that our phone lines are answered within a minute and are regularly monitored to ensure a 100% pick-up rate. We therefore believe your comments may relate to a different business, and we have flagged this review as such.
If you believe this is an error and would like us to investigate further, please contact us directly at support@rxlive.co.uk with additional details, and we’ll be happy to assist.
Kind regards,
RXLive Patient Support Team
Truly caring pharmacy, brilliant service, very kind and very helpful staff
I always have a great experience requesting medication through this pharmacy. The staff is always very kind and helpful. They really care about their patients and clients. My GP is terrible with prescriptions and many times they have go beyond their job and they do go way beyond and I am very grateful to them for helping me so much always. They delivery and it usually arrives quickly and even faster if I ask for urgent medication like when I run out or close to it. Brilliant pharmacy with high standards of care and top job of helping people to get what they need. Very satisfied with them 100% of the time and very happy I found them about over a year or so ago. 100% effort by the team 100% satisfaction, their care is definitely worth every single star I have given. Thank you so much for such a great care and for truly caring. You are amazing 😄💕
27 August 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you’ve had such positive experiences with our service. Our team always aims to go the extra mile for our patients, so it means a lot to know that our care and effort have made a difference for you.
We’re especially glad that our delivery service has been helpful when you’ve needed medication urgently — making sure you feel supported and cared for is always our priority.
Your kind words and continued trust really motivate us to keep providing the highest standards of care. We’re so grateful to have you with us, and we’ll continue to do our very best for you every time.
Thank you again for taking the time to share such thoughtful feedback — it truly makes our day!
Warm regards,
RXLive Patient Support Team
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