Rusty Barrel Reviews 

495
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

I recently ordered the Chelsea cocktail making set. I’m really impressed, it’s absolutely beautiful. Beautifully presented in a gorgeous box and looks much more expensive than it was. The order als... See more

Rated 5 out of 5 stars

Arrived quickly and packaged beautifully in a big presentation box. Cocktail shaker set is a great shiny copper, everything feels weighty and expensive. The bar tools are easy to use - perhaps a littl... See more

Rated 5 out of 5 stars

What fantastic service! Can't fault anything. I ordered 39 Cocktail Bath Sets which were shipped and delivered the very next day and for free (even better!). Communication from the team was also supe... See more

Company replied

Rated 5 out of 5 stars

Second time using this excellent company for cocktail products. Quality gin board and bar towels that will look great at our next drinks party, or if I’m honest, every week. Super quick delivery be... See more

Company details

  1. Home Goods Store

Information provided by various external sources

Rusty Barrel lives for cocktails. Founded in 2017, we are a UK based barware company passionate about infusing quality and true value into everything we create. We strive to share our passion and excitement for all things 'barware' by providing premium products, timeless designs, and expert guidance. We also understand that you've got some tricks up your sleeve, too. Share your ideas with us, send us photos of your creations, and connect with us however you'd like. Let's share our love for cocktails together.


Contact info

5.0

Excellent

TrustScore 5 out of 5

495 reviews

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5.0

All reviews

(495)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great, very pleased with the cocktail shaker and set.

24 February 2025
Rated 2 out of 5 stars

No response for return after five weeks

I purchased an order for a present, sadly by the time the order arrived the present was no longer needed. I reached out via email to ask for their returns policy as per their instructions on their website on how to process a return and refund. It has been over five weeks and a gentle chaser email later i haven’t heard anything back. Their returns policy states 100 days but i think over a month later and having not heard back it is quite disappointing for a company so well reviewed

9 December 2024
Unprompted review
Rusty Barrel logo

Reply from Rusty Barrel

Dear Josie,

Thank you for your feedback.

It seems there may be some confusion. We replied to your most recent email, which you sent last Wednesday.

Our response, including the return instructions, was sent the same day.

You mentioned two previous emails in your message, but after checking again, we can confirm we haven’t received them.

Could you please check your junk or spam folder for our reply?

If you still can’t locate it, feel free to contact us directly at support@rustybarrel.co.uk, and we’ll gladly resend the return instructions along with proof that we’ve been in touch.

We appreciate your understanding and look forward to assisting you further.

Best regards,
Rusty Barrel Support

Rated 5 out of 5 stars

Bought a cocktail kit…

Bought a cocktail kit as a present for my son. It arrived next day (Saturday), beautifully packaged and the quality of all the pieces is excellent. He’s very pleased with it.

1 November 2024

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