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Rusticopizza Reviews 5

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TrustScore 3.5 out of 5

3.3

Restaurant
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Company details

  1. Restaurant
  2. Pizza Delivery

Contact info

3.3

Average

TrustScore 3.5 out of 5

5 reviews

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Rated 3 out of 5 stars

Ordered online as usual

Ordered online as usual as pizza's are decent and reasonably priced and we like to support local business. Mistakenly ordered via Hastings branch rather than local one. Called branch immediately to cancel and was met with a rather terse refusal to help, stating that they were unable to do so and must be done online. Having looked online as well as downloading the app, there was no means to cancel so an email was sent to Hastings branch. Have increased score to 3 stars following a full refund in response to email sent the previous day stating issue with online system meaning orders going to Hstings I must say that the customer service could do with some improvement, and the online experience really does leave a lot to be desired and needs increased functionality for users.

27 February 2025
Unprompted review
Rated 2 out of 5 stars

Cold pizza

Cold pizza. Hastings branch. Sat there for 15 minutes while the pizza was already ready for collection. Staff and manager just didn't care to let me know. When told pizza was cold they still didn't care.

31 March 2022
Unprompted review
Rated 4 out of 5 stars

Good food

We went for a family meal to the Lewes branch. The seating is a bit odd (it's a converted old pub) but the pizzas are fresh and taste fantastic.
My disabled mum found it a bit difficult as it has steps all around for access, but otherwise a great restaraunt.

10 February 2022
Unprompted review

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