accidentally went to withdraw bitcoin (i meant to do solana) and put my solana address. My money never came and my 5300+ gem balance was gone. I didn’t see a transaction either. Afte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Papa is a great addition to the team. Quick to answering questions and resolving issues, makes me wish other sites had great support like this one. Great job, Papa, RustClash hold onto this one!
Company replied
Really good customer service. Responded and got my problem resolved in under 5 minutes
Company replied
Support was very helpful and had my issue resolved quickly and easily.
Company replied
Company details
Written by the company
RustClash.com is an free-to-play online social casino for Rust players. It offers a secure and legal platform to bet skins and coins.
Contact info
United States
- rustclash.com
4.0
Great
240 reviews
Replied to 11% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dis legit a scam website i did 10 10%…
Dis legit a scam website i did 10 10% which i will get 1 skin nah i did 12 10% after still nothing sometime u would do a case battle and lose 10-30 case battle and really wierd when the bot team all ways end up with ur money like the odds are fake and the bots all of suden pull the 1 of the best iteams from the case like i legit doesnt make sense the only reason people gamble on the website is cuz of the rain (free money basically) witch only gives 0.08 to 0.12p for a captha and a 20 mins wating time
9 August 2024
Unprompted review
Reply from RustClash.com
Hi there,
We understand your concerns and are sorry to hear about your experience. Please know that all odds and outcomes on our platform are completely fair and transparent. You can review the fairness of each game through our fairness page at rustclash.com/fairness.
Additionally, we publicly disclose our house edges for all game modes on our website at rustclash.com/questions:
- Battles: 10% House Edge (due to cases being used).
- Roulette: 6.67% House Edge.
- Upgrader: 7.3% House Edge.
- Mines: 7% House Edge.
- Plinko: 7.2% House Edge.
- Dice: 6.5% House Edge.
- Cases: 10% House Edge (built into item pricing).
- Jackpot: 7.5% House Edge.
The house edges are fixed and apply equally to all users and bots, ensuring fairness across all games. If you'd like to discuss this further or have any additional questions, our support team is happy to assist.
Kind Regards,
RustClash Customer Service Team
Supported this site from day 1 grinded…
Supported this site from day 1 grinded hard for daily cases rewards they had got exicted when reached lvl 133, after 3 years, Next day mr hobbes(owner) decide to make all rewards 0.01$ with 95% when we had such great rewards we grinded for also whole community there is Underaged Rust toxic childs would rather my money else where
9 August 2023
Unprompted review
Banned me for nothing.
BEFORE READING THIS HAS BEEN RESOLVED SINCE THEN THEY HAVE ALLOWED ME BACK ACCESS AND SUPPORT WAS VERY FAST TO ENSURE ME IT WAS JUST A RATE LIMITING ERROR AND IF YOU GET THE SAME SCREEN DO NOT WORRY ITS USUALLY JUST A CONNECTION ISSUE: I really liked the website and was a daily user until i tried upgrading one time and the site froze and i got perm banned for nothing. Lost everything I had on there.
5 August 2024
Unprompted review
Reply from RustClash.com
Hi Velocer,
Thank you so much for updating your review to a 5-star rating! We're glad to hear that the issue was resolved and that our support team was able to assist you quickly. Sometimes Cloudflare can mistakenly flag users, which can result in temporary connection or rate-limiting errors. We appreciate your patience while the system sorted itself out, and we're happy to have you back on the platform.
Thanks again for your continued support and understanding!
Kind Regards,
RustClash Customer Service Team
the sopport
5 August 2024
Unprompted review
Reply from RustClash.com
Hi RAY,
Thank you for the 5-star review! We're thrilled to hear that you had a positive experience with our support team. We’re always here to help whenever you need it!
Kind Regards,
RustClash Customer Service Team
Sav is a great mod!
I had an issue and one of the moderators, "Sav" was a great help, assuring me and directing me to help, Very fast response times, very friendly person, highly recommend this person
3 August 2024
Unprompted review
Reply from RustClash.com
Hi Ben,
Thank you for the 5-star review and for the shout-out to Sav! We're thrilled to hear that Sav was able to assist you quickly and made your experience a positive one. We'll be sure to pass along your kind words to them!
Kind Regards,
RustClash Customer Service Team
Helpful Support
26 July 2024
Unprompted review
Reply from RustClash.com
Hi Andrew,
Thank you for your review! We're glad to hear that you found our support helpful. We're always here to assist you whenever you need us!
Kind Regards,
RustClash Customer Service Team
Good service
Good and fast customer service when handling with issues and questions
26 July 2024
Unprompted review
Reply from RustClash.com
Hi Kevin,
Thank you for your kind review! We're happy to hear that you found our customer service both good and fast when addressing your issues and questions. We're always here to help!
Kind Regards,
RustClash Customer Service Team
They were straight forward with the…
They were straight forward with the answers. Love to see it 😁
25 July 2024
Unprompted review
Reply from RustClash.com
Hi Çøtš,
Thank you for your great review! We're glad to hear that you appreciated our straightforward approach. We're always here to provide clear and helpful answers. Love to see your feedback! 😁
Kind Regards,
RustClash Customer Service Team
Helped with my problem within a minute…
Helped with my problem within a minute and it worked!
21 July 2024
Unprompted review
Reply from RustClash.com
Hi Cristofer,
Thank you for your review! We're thrilled to hear that we could help resolve your problem so quickly and effectively. We're always here to assist you whenever needed!
Kind Regards,
RustClash Customer Service Team
Runesen what incredibly helpful to me
Runesen what incredibly helpful to me, i was timed out of chat and had no clue why, he helped me figure out why i was banned and was a great person to have in the process.
20 July 2024
Unprompted review
Reply from RustClash.com
Hey Malcom,
Thank you for taking the time to leave a review regarding your experience on our platform, I am deeply pleased to hear that we was able to resolve your issue, and I've sent this review to Runesen, I believe you've just made his day ♥
Kind Regards,
RustClash Customer Service Team.
This site has great service
They really have customer support and fast servcies. Like is a legit gambaling site with some big edge but if you are willing to have some fun gambaling not really earn this site is great
15 July 2024
Unprompted review
Reply from RustClash.com
Hey Geo,
We truly appreciate the review, if you aren't aware already here's a list of our exact house-edge percentages located on this page!
- https://rustclash.com/questions
Kind Regards,
RustClash Customer Service Team.
zTD is the goat
Ztd responded to me really quick and was extremely nice 10/10.
10 July 2024
Unprompted review
Reply from RustClash.com
Hi Morgz,
Thank you so much for the kind review, it means a lot, and when you mention the member who handled your case, it provides them a lot of positive recognition as we can then view that ticket, and see how well they did ❤
Kind Regards,
RustClash Customer Service Team.
lots of rewards and not that bad of a…
lots of rewards and not that bad of a site
9 July 2023
Unprompted review
Reply from RustClash.com
Hey Bjørnar,
We do try our best with providing as many rewards as we can, we are happy you enjoy them as much as we love providing them 🙂
Kind Regards,
RustClash Customer Service Team.
trusty site for gambling g
7 July 2024
Unprompted review
Reply from RustClash.com
Hi Nick,
Thank you so much for the positive review, what's your favorite game mode?
Kind Regards,
RustClash Customer Service Team.
admin ztd was great
admin ztd was great help when solving my issue that i had, great support staff and amazing community
7 July 2024
Unprompted review
Reply from RustClash.com
Hey Ethan,
I'm happy zTD was able to guide you through any issues that you had on our platform, we are always happy to help, and seeing the positive reviews for our efforts goes a long way, thank you so much!
Kind Regards,
RustClash Customer Service Team.
I still love Shane <3
I still love Shane <3
Even on RustClash he's the best of the best
p.s. he deserves a raise
7 July 2024
Unprompted review
Reply from RustClash.com
Hey Sheepy,
I appreciate your kind words as always 😘
Kind Regards,
RustClash Customer Service Team.
10/10
Great community and staff and one of the longest rust gambling community's going so far
4 July 2024
Unprompted review
Reply from RustClash.com
Hey Frosty,
We are always striving to be the best in the business, and from your lovely review, it seems we are hitting the mark! Thank you so much for your kind words. We’re thrilled to hear that you appreciate our community and staff. It truly means so much to us.
Kind Regards,
RustClash Customer Service Team.
I recently had the pleasure of…
I recently had the pleasure of interacting with Obscurity from Rustclash's support team, and I cannot emphasize enough how impressed I am with the level of service provided. From the moment our conversation began, it was clear that Obscurity is not just knowledgeable and efficient, but also genuinely cares about the customers.
Firstly, Obscurity's professionalism is top-notch. They greeted me warmly and quickly understood the issue I was facing. Their responses were prompt and thorough, addressing all my concerns with clear and concise information. It's evident that Obscurity has an in-depth understanding of Rustclash’s platform and policies, which made me feel confident that I was in good hands.
What truly sets Obscurity apart is their patience and empathy. Despite my numerous questions and concerns, they remained patient and polite throughout our interaction. They took the time to explain everything in detail and ensured that I fully understood the solutions provided. This level of dedication to customer satisfaction is rare and highly commendable.
Moreover, Obscurity went above and beyond to ensure that my issue was resolved swiftly. They provided helpful tips and additional resources that I might need in the future, which shows their proactive approach to customer service. It's clear that Obscurity is committed to not just solving problems, but also enhancing the overall user experience.
In a world where customer service can often feel impersonal and rushed, Obscurity stands out as a beacon of excellence. Their exceptional service has not only resolved my issue but also left me with a positive impression of Rustclash as a whole. I am truly grateful for Obscurity's assistance and would highly recommend them to anyone in need of support.
Thank you, Obscurity, for your outstanding service. Rustclash is incredibly lucky to have you on their team!
4 July 2024
Unprompted review
Reply from RustClash.com
Hey Mummiz,
I'm happy to hear you had such a positive experience with Obscurity, we've let him know how pleased you are, it truly means a lot 🤍
Kind Regards,
RustClash Customer Service Team.
Reply from RustClash.com
Hey Aiden,
Thank you for your fantastic review! We're thrilled to hear that you find our website fun and the case battles satisfying. Your enjoyment is our top priority, and your feedback means a lot to us.
Kind Regards,
RustClash Customer Service Team.
Reply from RustClash.com
Hey Karel,
Thank you! We're thrilled to hear you enjoy our website, and our support team!
Kind Regards,
RustClash Customer Service Team.
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