Russell Dean Furniture Reviews 

1,203
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how incredibly helpful, friendly, and knowledgeable the sales team is, offering expert guidance without ever making anyone feel rushed or pressured into a purchase. Shoppers truly appreciate the calm and relaxing showroom atmosphere, often enjoying complimentary hot drinks and biscuits while taking time to make careful decisions. Some reviewers were happy with the fantastic and wide selection of high quality furniture, comfortable beds, and detailed fabric swatches on display. People also noted that staff members took extra time to discuss proper care procedures and ensure everything perfectly matched their specific home requirements.

What people talk about most

Staff

Users describe positive interactions with staff, noting that reviewers found the team to be extremely... See more

Product

Consumers find product selection to be of exceptional quality, expressing widespread delight and satisfaction... See more

Service

Reviewers mention positive feedback about service, frequently highlighting the knowledgeable, friendly, and... See more

User experience

Customers had positive experiences with user experience, highlighting the relaxing and welcoming atmosphere... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional satisfaction and support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Russell Dean to consider buying a new mattress, excellent service, Samantha was very knowledgeable and nothing was too much trouble. Narrowed our options down to a tempur mattress and cannot... See more

Rated 5 out of 5 stars

Went this morning for chair for living room. Laura and Ronan was very helpful and professional, gave us good information about the chair we bought, we felt very at ease . Would definitely visit again... See more

Rated 5 out of 5 stars

We'd had already short listed Stressless chairs but wanted to see more colourways 'in the flesh' after visiting local retailers with limited stock. After a cheerful welcoming Laura explained more fun... See more

Rated 5 out of 5 stars

We visited Russell Dean on 11th Oct to look for a kind size bed and 2 seater settee for a new holiday cottage we are developing. Laura approached us and after listening to our needs was very informa... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Information provided by various external sources

Set in the superb countryside surroundings Russell Dean, which was established in 1960, has built a reputation renowned for providing furniture of the highest quality and housing many of the leading brands. Developing into the best quality furniture store in the area, Russell Dean continues selling furniture at great prices to customers in Mytholmroyd and beyond.

Russell Dean - Never Beaten on Price

Written by the company

We offer you the peace of mind in addition to our traditional values of quality products and service
We check the prices of all our competitors to ensure that our prices are the lowest in the area. Our prices include free delivery within a 50 mile radius of the store together with an unpacking and set up service on all upholstery, dining furniture, beds and bedroom furniture.

Free Local Delivery

Within 50 miles of the store

If you live within 50 miles of the store or *your order is over £2500 we will not charge for the delivery service and we will, for a small charge remove the old furniture you are replacing (please phone the store for details).

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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5.0

All reviews

(1,203)

134 reviews in the last 12 months

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Rated 5 out of 5 stars

Troy is a really nice guy.

Really nice guy, Troy I recommend him as he wasn't pushy left us to browse, answered all my questions, measured some settees and gave advice on firmness. We were there 2 hours looking and deciding, not a minute was wasted. Troy is polite and knowledgeable. Thank you Troy for all your help. I bought a beautiful settee and large foot stole.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

An enjoyable experience shopping at Russell Deans

I went to Russell Deans to buy a bed. I would like to thank Ronan and Troy for all their help. Ronan initially showed me round and explained about the different sorts of beds available. Then when I had found one that I liked, Troy answered all my questions. Both Ronan and Troy were very helpful, friendly and professional. They never made me feel under any pressure to buy. Their professionalism was especially impressive in view of the fact that they were working in a heatwave, in record-breaking temperatures! Thank you for a relaxed and enjoyable shopping experience.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience. Troy was very helpful in helping us choose the right sofa for us. Will be back to buy more furniture from there soon

3 April 2026
Unprompted review
Rated 5 out of 5 stars

We always use Russell Dean in…

We always use Russell Dean in Mytholmroyd for our furniture . The store is lovely to walk around with some really nice pieces for your home. On a recent visit we met Troy. Nothing was too much trouble and he was really helpful . A credit to the team. Definitely recommend a visit to the store.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

We have been customers st Russell Deans…

We have been customers st Russell Deans for many years...they have a large range of fantastic furniture in stock in a very impressive showroom. All the staff are incredibly helpful and do not push sales. Laura was a massive help to us yesterday in determining which mattress to purchase. Laura was highly professional and friendly in offering my wife and myself advice. Laura gave us the chance to ask loads of questions and try the various mattresses without pushing a sale. That allowed us to be confident to order a mattress knowing it would be the right choice for us. Laura also talked us through all the options with a great knowledge base of the different styles and brands. Many thanks.

21 June 2026
Unprompted review
Rated 4 out of 5 stars

Laura was great

Laura was great, told her exactly what I was looking for after I had more or less sat on every sofa. Very helpful.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent buying experience with Troy…

Excellent buying experience with Troy at Russell Dean. Wonderful large showroom across 2 floors with a great choice of furniture. We recently ordered 2 sofas and a footstool and nothing was too much trouble. Offered tea or coffee on arrival. Troy was very helpful and informative and was also very patient while I changed my mind a few times before making a decision. Would definitely buy from Russell Dean again.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

We were looking for a particular type…

We were looking for a particular type of sofa and Troy came to our rescue, directing us to the right area in the store and then providing information on each sofa. He was very approachable and knowledgeable. We would have no hesitation in recommending Russell Dean if you are looking for furniture.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service, range and prices

Ronan at mytholmroyd was extremely helpful and knowledgeable. He spent a lot of time helping us decide on the right sofa without being overbearing. Good selection of sofas and price matched a better price. Highly recommended.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Recent purchase of chairs and settee

We recently visited Russell Dean and bought two riser recliner chair and matching settee. The sales person, Troy Ragona, was most helpful and made the whole process very smooth.
Although, perhaps, Russell Dean may be pricier than some of the national furniture companies, we feel that the quality of their products and the quality of their service is worth the extra. Thank you Troy!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer experience

We recently went to buy a bed. This process was made easier due to the large range of beds in the store.
Troy gave us great information on both beds and headboard, which gave us all we needed to purchase both a bed with headboard. A great customer experience

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Time for a new sofa and chair

Time for a new sofa and chair, took me weeks to make my mind up. So much choice and quality. Laura at Mytholmroyd store was very helpful and patient. Got plenty different colour leather swatches and I choose a totally different sofa and colour to what I was looking at. Great place to visit, no pressure for you to buy just helpful when you needed her. Looking forward for sofa and chair to arrive now

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Both Laura and Alan were extremely…

Both Laura and Alan were extremely helpful in discussing the sofa we were interested in buying. No hard sell just friendly and helpful advice. Would certainly recommend Russell Dean Furniture to my friends and family.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful staff

My Wife and I had been to a couple of furniture shops looking for a Stressless reclining chair. In comparison to these establishments Russell Dean was a refreshing change. The store is huge and has a great range of suppliers. All this is great but the main difference was the knowledge of Troy one of their sales staff. Really knew his stuff and as a result I ended up with a different recliner from the one I thought I wanted. Troy’s knowledge meant I found a better more comfortable recliner from the one I thought I would get. So good was Troy at what he does, we also bought a new sofa! Not pushy, good questioning skills and didn’t have to keep finding things out like other staff we encountered elsewhere. Thanks Troy for looking after us. PS we will give the sausage dog you let us have a good home!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality furniture and great service

We have bought a few furniture items from Russell Dean over the last few years - two sofas, a Stressless chair, and a dining table and chairs. Our most recent purchase a couple of weeks ago was a new king size mattress.

Troy, one of the sales assistants has helped us with a couple of our purchases, including the most recent.

He has always been helpful and informative, and given us a good deal.

We like Russell Dean because the furniture they sell is good quality, made to last, and the service we have reduced from Troy is excellent - friendly, professional, helpful, informative, not intrusive or overbearing, and polite.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

We visited Russell Dean on Saturday to get some ideas for a new sofa. We were very impressed with the showroom and the choice available. We were able to look without any sales pressure, but Samantha let us know that she was available if we needed any help. Our experience was so good that we returned on Sunday and ordered a sofa! We again received excellent service from Samantha who was extremely professional, knowledgeable and friendly. We never thought that we’d have such an enjoyable and positive experience buying a sofa. Thank you so much.

31 May 2026
Unprompted review

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