Online process made it easy to be sure I had the right forms. Communication was great at the beginning, then got quiet. I actually received my new Passport sooner than promised, and before I got the n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had called to cancel an order for an additional passport. Claudia was very helpful with getting it canceled and explaining the next steps that I would need to take to ensure I was refunded my paymen... See more
Company replied
Brayan was very helpful to me when I was very stressed and confused during this application process. He went above and beyond with great professionalism and spoke very clearly for me to understand wha... See more
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Dealing with government documents is always a concern. govWorks takes all the concern out of the process. No need to leave your house, even for the photo. Scheduled delivery was 4 weeks but it was... See more
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Company details
Written by the company
RushMyPassport is a leading US Passport expediting service. We have helped tens of thousands of U.S. citizens receive their passports in as little as 24 hours.
RushMyPassport.com
Written by the company
- Passport Specialists for all Expediting Services:
- • Passport Renewal • Lost, Stolen Damaged Replacement • New Adult Passport • Child Passport • Passport Pages • Name Changes • Travel Visas
Contact info
5601 Corporate Way, Suite 200, 33407, West Palm Beach, United States
- 877-503-9838
- info@rushmypassport.com
- rushmypassport.com
15% off Same Day Service
3.7
Average
13K reviews
Asks customers to review
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The Passport Agent Daniella.L is very…
The Passport Agent Daniella.L is very patient while assisting me with my application process very understanding and knows her job very well
27 April 2026
Unprompted review
Reply from Rush My Passport
Thank you for your kind feedback! We’re so glad to hear that Daniella L. was patient, understanding, and knowledgeable while assisting you with your application.
We truly appreciate you taking the time to share your experience!
STAY AWAY!
I needed a passport quickly. The date they promised was 4 days before leaving for an overseas trip that came up suddenly. Long story short, I had to postpone the trip. Passport came in 5 days AFTER the promised date. Also, ask them for a receipt up front if you need one. I never received one and was told they "can't produce it". EDIT: Got a response via phone, and an email with a form that is to be MAILED to them (as they do not accept it emailed, though a person who works at the office emailed me. I sent to her. She could have printed it out and handed it to a decision maker, but they want to make it more difficult for them to actually be liable for their own wrongdoing).
8 April 2026
Unprompted review
Reply from Rush My Passport
Good morning jerry We’re very sorry to hear about your experience and understand how frustrating it must have been to postpone your trip due to the delay.
We also apologize for the issue with your receipt and any inconvenience that may have caused. That’s certainly not the experience we want for our customers.
A member of our team will be reaching out to assist you further and review your situation.
If you need immediate assistance, please contact us at support@expeditedtravel.com
or call 877-503-9838, and our team will be happy to help.
For one who is tech challenged
For one who is tech challenged, this was very easy from start to finish.
26 March 2026
Reply from Rush My Passport
Thank you for your feedback! We’re so glad to hear the process was easy from start to finish, especially if you’re not very tech-savvy.
We truly appreciate you taking the time to share your experience! 😊
I wouldn’t recommend !!!!!
After paying $650 I sent my documents to them. They said it wasn't sealed in the right envelope and sent them back. I asked if they could provide a picture of how the envelope should be sealed. they said they couldn't. I looked up how everyone else was sealing their envelopes and did the same. Sent it again, they told me it wasn't sealed correctly again and never sent my documents including my passport back to me. I had to report my passport stolen so I could get a new one. This expedite service has cost me two weeks. Just go to the post office and pay them $60 to expedite it.
20 April 2026
Unprompted review
Reply from Rush My Passport
Good morning Tony, We’re very sorry to hear about your experience and understand how frustrating and stressful this must have been, especially with your documents and the delays involved.
We take concerns like this very seriously and would like the opportunity to review what happened and assist you further.
A member of our team will be reaching out to you to look into your case and help address your concerns.
Been sitting here for 50 minutes…
Been sitting here for 50 minutes waiting for the "call back" to complete my order. This message was left after I was hung up on by a very rude associate. I am now going to miss the 3:00PM deadline and out $400 plus what ever deadline fees I agreed to pay. Trash company with no support. Shame on FedEx for partnering with them.
28 April 2026
Unprompted review
Reply from Rush My Passport
Good Morning Mark , We’re very sorry to hear about your experience and understand how frustrating this must be, especially with the time-sensitive deadline.
This is not the level of service we aim to provide, and we take your concerns regarding the callback delay and interaction seriously.
A member of our team will be reaching out to assist you further and review your situation as soon as possible.
Joel ROCKED!!
Joel ROCKED!!!
He made it super easy, covered all the key points in the application and made sure I was ready to go! Explained the whole process very clearly, covered the gotchas and do's/don'ts and had the documents to me in NO TIME, and made sure I had them downloaded and opened while we where on the phone. A++++
27 April 2026
Unprompted review
Reply from Rush My Passport
Thank you for your fantastic feedback! We’re so glad to hear he made the process easy and clearly walked you through all the key points, including the do’s and don’ts.
It’s great to know you felt prepared and supported every step of the way. We truly appreciate the A++++ review and you taking the time to share your experience!
Tiffany Grubb Was super helpful
Tiffany Grubb Was super helpful. She made sure to reach out to me multiple times to try to help resolve a concern. Was lucky to have gotten her twice on the phone.
24 April 2026
Unprompted review
Reply from Rush My Passport
Thank you for your kind feedback! We’re so glad to hear that Tiffany Grubb was super helpful and went above and beyond to follow up and assist you.
We truly appreciate you taking the time to share your experience we’re glad you were able to connect with her! 😊
I was kept informed of the progress
I was kept informed of the progress. This helped my expectations and trip planning to a lesser stress level. Got my passport very quickly.
16 April 2026
Reply from Rush My Passport
Thank you for your great feedback! We’re glad to hear the updates helped manage expectations and made your trip planning less stressful.
It’s wonderful to know you received your passport quickly we truly appreciate you taking the time to share your experience! 😊
Joel couldn’t have been nicer!
Joel couldn’t have been nicer!
so serious, so helpful in guiding me through the whole process
he was calm and positive, when i was nervous for fear
of making a mistake!
many thanks again
24 April 2026
Unprompted review
Reply from Rush My Passport
Thank you for your wonderful feedback! We’re so glad to hear that Joel was kind, calm, and helpful in guiding you through the process.
It’s great to know he helped put you at ease and made the experience smoother. We truly appreciate you taking the time to share this many thanks to you as well! 😊
Tiffany was great helpful and very…
Tiffany was great helpful and very professional 5 stars
23 April 2026
Unprompted review
Reply from Rush My Passport
Thank you for your kind feedback! We’re glad to hear that Tiffany was helpful and very professional.
We truly appreciate the 5 stars and you taking the time to share your experience!
Strongly do not recommend
I'll start with the headline: cancelled the process before even shipping any documents / passport for renewal, and had to call to cancel my order and then they sent me a form to request a refund and ultimately I heard nothing so had to dispute the charge with my credit card company.
Other items:
- Pricing is not clear - should be on the front page
- Next steps are not clear - I got a message that I was good to send my documents off, but never got my documents because I was supposed to call and have them review the answers I submitted online
- Ultimately, I didn't qualify for the service because my travel wasn't booked
I ended up filling out the simple Dept of State form and filing for an expedited renewal. It was about 300-400 cheaper.
I felt strongly enough about what a racket this felt to be and associated with a name like FedEx that I looked for way to leave a review.
13 April 2026
Unprompted review
Reply from Rush My Passport
Good morning , We’re sorry to hear about your experience and understand your frustration with the process, pricing, and refund request.
Our service is designed to provide guidance, application preparation support, and document review, but we recognize that expectations and eligibility may not have been clearly aligned in your case.
A member of our team will be reaching out to assist you further and review your situation.
Excellent service and trust them for…
Excellent service and trust them for all my passport needs. Thank you
22 April 2026
Unprompted review
Reply from Rush My Passport
Thank you for your kind feedback! We’re glad to hear you had an excellent experience and that you trust us with your passport needs.
We truly appreciate your support thank you for choosing our service! 😊
Don't do it!
First, let me say… I did end up getting my passport. However, a friend of mine, doing it the traditional way got his within two weeks and mine took much longer than that. I asked a supervisor to call me and they never did. I left messages for customer service to call me and they never did. I ended up paying for rush my photo, 3 times, including FedEx (even though they don't send it by FedEx when you do it through rush my photo as stated in their own email).... This was after I got a photo at CVS (which they recommend) in their passport department and they rejected it and then also got one at AAA (which they recommend-for which I had to join AAA- the picture they took was horrendous . I didn't even try submitting that one.I'm guessing I spent at least $200 extra, not including their fees, which are already over 200. Really bad experience. They have you talked to an advisor before you send all of your things and they missed some very simple questions that would've kept me from having to send a FedEx twice with my original materials. It would've been funny if it wasn't so heartbreaking and expensive.
4 March 2026
Unprompted review
Reply from Rush My Passport
Good morning, Thank you for sharing your experience. We’re glad to hear you ultimately received your passport, but we’re very sorry for the frustration, delays, and added expenses you encountered along the way.
We understand how disappointing it is when expectations around timing, communication, and guidance are not met especially when it results in additional costs and inconvenience. Your feedback regarding photo guidance, shipping, and follow-up from our team is important and will be taken seriously.
A member of our team will be reaching out to review your case in detail and assist you further.
Helpful customer service
Kevin was very helpful in walking me through the passport application / courier process and answering my questions.
20 April 2026
Unprompted review
Reply from Rush My Passport
Thank you for your kind feedback! We’re glad to hear that Kevin was very helpful in guiding you through the passport application and courier process and answering your questions.
GREAT Timely service
The company works well and rather quickly. Getting them on the phone for guidance requires serious patience...They should have a CALL Back option.
31 March 2026
Reply from Rush My Passport
Thank you for your feedback! We’re glad to hear the service worked well and that your process was completed quickly.
Kevin was wonderful on the phone
Kevin was wonderful on the phone. I’m not real computer savvy but he was so patient with me. It was a great experience.
20 April 2026
Unprompted review
Reply from Rush My Passport
Thank you for your kind feedback! We’re so glad to hear that Kevin was patient and helpful, especially in guiding you through the process.
Fast
Fast, easy process
Web site was very user friendly
No issues what so ever.
I would use them agsin
20 April 2026
Reply from Rush My Passport
Customer had a positive experience, describing the process as fast and easy. They found the website user-friendly, encountered no issues, and said they would use the service again.
This is not real
This is not real. Paid $399 for two
People only to find out is better going to usps and do it . Because they are extra fees included and I don't even know what to say. One of the agent don't me I should tell the agent in the postal office I used rush passport they already know where to send my application to how will they know if I'm using rush passport and why will I pay $199 per application if I still need usps to process my passport application.
15 April 2026
Unprompted review
Reply from Rush My Passport
Good morning , We’re sorry to hear about your experience and understand your confusion and frustration regarding the process and fees.
Our service is designed to assist with application preparation, document review, and guidance throughout the process. However, all applicants are still required to appear in person at an authorized acceptance facility, such as USPS, for identity verification, and government fees are paid separately to the U.S. Department of State.
We understand this may not have been clearly explained, and we appreciate you bringing it to our attention. A member of our team will be reaching out to assist you further and review your situation.
Laura was terrific
Laura was terrific. Answered patiently all my questions and I feel in goods hands!
I wish the website had a means to upload digital passport photos obtained from Staples. That was frustrating. Otherwise everyone was a great help!!!
16 April 2026
Unprompted review
Reply from Rush My Passport
Thank you for your thoughtful feedback! We’re so glad to hear that Laura provided patient and helpful support it’s great to know you felt in good hands throughout the process.
Thank you again for sharing your experience we truly appreciate it! 😊
Naren,
Naren,
He was very patient, and very helpful! His service was outstanding.
15 April 2026
Unprompted review
Reply from Rush My Passport
Thank you for your kind feedback! We’re glad to hear he was patient, helpful, and provided outstanding service.
We truly appreciate you taking the time to share your experience!
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