Online process made it easy to be sure I had the right forms. Communication was great at the beginning, then got quiet. I actually received my new Passport sooner than promised, and before I got the n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had called to cancel an order for an additional passport. Claudia was very helpful with getting it canceled and explaining the next steps that I would need to take to ensure I was refunded my paymen... See more
Company replied
Brayan was very helpful to me when I was very stressed and confused during this application process. He went above and beyond with great professionalism and spoke very clearly for me to understand wha... See more
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Dealing with government documents is always a concern. govWorks takes all the concern out of the process. No need to leave your house, even for the photo. Scheduled delivery was 4 weeks but it was... See more
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Company details
Written by the company
RushMyPassport is a leading US Passport expediting service. We have helped tens of thousands of U.S. citizens receive their passports in as little as 24 hours.
RushMyPassport.com
Written by the company
- Passport Specialists for all Expediting Services:
- • Passport Renewal • Lost, Stolen Damaged Replacement • New Adult Passport • Child Passport • Passport Pages • Name Changes • Travel Visas
Contact info
5601 Corporate Way, Suite 200, 33407, West Palm Beach, United States
- 877-503-9838
- info@rushmypassport.com
- rushmypassport.com
15% off Same Day Service
3.7
Average
13K reviews
Asks customers to review
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I have paid for expedited passport…and no one answers their phone to help
I have paid for expedited passport services, however Rush My Passport has asked that I call them to continue the process. They provided two different 800 numbers, neither of which has a real person to talk with - other than an AI person. I have left my name, order number, and phone number twice on their voicemail and have gotten no return phone calls over multiple days and attempts. I have repeatedly tried to reach a live person at one of the 800 numbers they provided, but I can only ever reach an AI voice. When I ask the AI voice to connect to a live human, it tells me to hang on and then transfers me once again to their voicemail, for which no one at the company ever returns the call.
20 March 2026
Unprompted review
Reply from Rush My Passport
Good Morning Rich,
We understand how frustrating this must be, especially when you’re trying to move forward with your application and are unable to reach a live representative after multiple attempts. Not being able to connect with someone directly can make the process feel stalled and stressful.
We were able to connect with you and assist with your concerns, and we appreciate the opportunity to help. If you need anything further, please don’t hesitate to reach out.
I requested a refund of $750 on 3/2/26…
I requested a refund of $750 on 3/2/26 and I still don’t have my money. Everytime I call I get the same answer and run-around. The business department is still working on my claim. I never waited this long for a refund from any company. EVER. As far as passport renewal. I’m not even going to comment on that part.
2 March 2026
Unprompted review
Reply from Rush My Passport
Good morning Nikki, We understand how frustrating it must be to experience ongoing delays with your refund and to feel like you’re not getting clear answers. Waiting this long without resolution is understandably upsetting.
A member of our team will be reaching out to gather additional information and assist further.
If you would like immediate assistance, please contact us at support@expeditedtravel.com
or call 877-503-9838, and our team will be glad to hel
Partnered with FedEx.
Partnered with FedEx.. paperwork 7 days late arriving with 2 day shipping .. can't get an answer from anybody as to when it will be delivered. Use US postal service instead.. my ladies arrived already and was $170 cheaper
21 March 2026
Unprompted review
Reply from Rush My Passport
Good morning Chris, We understand how frustrating this situation must be, especially with the delay in shipping and the difficulty getting updates on your delivery. Timeliness and clear communication are very important, and we regret that this was your experience.
A member of our team will be reaching out to gather further information and assist you.
If you would like immediate assistance, please contact us at support@expeditedtravel.com
or call 877-503-9838, and our team will be happy to help.
Everything done with ease
Everything done with ease , knowledge, friendliness, and was completed very fast and secure
6 March 2026
Reply from Rush My Passport
Thank you for your kind feedback! We’re glad to hear that the process was easy, secure, and completed quickly, and that our team was able to assist you with friendliness and knowledge throughout the experience.
We truly appreciate you taking the time to share your positive experience it means a lot to our team! 😊
Kevin R
Kevin R. Understood my problem and was extremely helpful. He is an excellent communicator. He sent me the refund request form, as promised, and hopefully my issue will be resolved. It was not within his ability to fully take care of the situation and misinformation that I was provided from another person in customer care. He deserves a promotion and raise! :)
Thank you!
Stephanie
20 March 2026
Unprompted review
Reply from Rush My Passport
Thank you for taking the time to share your experience. We’re so glad to hear that Kevin R. was able to assist you, communicate clearly, and follow through as promised. We’ll be sure to pass along your kind words recognition like this truly means a lot.
We also appreciate your patience regarding the broader situation and understand your concerns. Thank you again for your feedback, and we hope your issue is fully resolved soon.
Complete and total rip off
Complete and total rip off. Incredibly expensive and they have ZERO relationship with the state department. They can’t do anything you can’t do on your own. I repeat, YOU CAN GET A RUSH ON YOUR PASSPORT EASILY ON YOUR OWN FOR MUCH MUCH
LESS MONEY. Oh, and try getting someone from Rush My Passport on the phone? You’ll have to jump through hoops of fire, and then you’ll get sent to some other country with someone with a heavy accent reading off a script who has absolutely no clue and can’t do a thing for you. Meanwhile, if you call the state department, somebody picks up right away and can immediately look up your passport application and solve any problems instantly. I can’t believe I trusted AAA for this. DO NOT WASTE YOUR MONEY. You might as well just walk into the bathroom and flush it down the toilet.
18 March 2026
Unprompted review
Reply from Rush My Passport
Good morning, We understand how frustrating and disappointing this experience must have been, especially when expectations around cost, service, and support were not met. Your concerns regarding communication and overall value are completely valid, and we take feedback like this seriously.
A member of our team will be reaching out to you to gather more information and assist with your concerns.
If you would like immediate assistance, please contact us at support@expeditedtravel.com
or call 877-503-9838, and our team will be happy to help.
Joel was great!
Joel provided excellent and thorough customer service. He was patient and curteous.
19 March 2026
Unprompted review
Reply from Rush My Passport
Thank you for your kind feedback! We’re glad to hear that Joel provided excellent and thorough customer service. It’s great to know he was patient and courteous while assisting you.
We appreciate you taking the time to share your experience and thank you for choosing our service! ✈️
Above and beyond to get my passport expedited!
I paid over $500 to priority rush my passport for a last minute trip. Initially, I had a horrible experience with one of their representatives, and was told I would not receive my passport in time for my trip because of some miscommunication with the status of my application, nor would I be given a refund. Kristy stepped in, calmed my nerves, and went above and beyond to handle the details, and expedite to get it to me just in time! Thank you so much, Kristy!
16 March 2026
Unprompted review
Reply from Rush My Passport
Good Morning, We’re very sorry to hear about your experience and understand how upsetting and frustrating this situation must have been, especially with your travel plans being impacted. We sincerely apologize for the lack of communication, the delays you encountered, and how your concerns were handled.
This is not the level of service we strive to provide, and we take your feedback very seriously. A member of our team will be reaching out to you to gather more information and assist with your concerns.
Process was not easy friendly
Process was not easy friendly. Passport did not arrive in a timely manner and sent via USPS vs. FedEx. Gave us more work to locate the new passport vs. making this process easy for us.
18 March 2026
Unprompted review
Reply from Rush My Passport
Good morning Carrie, We understand how frustrating it can be when the process feels complicated and when delivery does not meet expectations, especially when you were anticipating a different shipping method.
Your feedback is important to us, and we apologize for any inconvenience caused in having to locate your passport.
A member of our team will be reaching out to gather additional information so we can locate your account and assist further.
If you would like immediate assistance, please contact us at support@expeditedtravel.com
or call 877-503-9838, and our team will be happy to help.
Reply from Rush My Passport
Good morning, We’re sorry to hear that you feel this way and understand your frustration. This is not the experience we want for our customers.
An agent from our team will be reaching out to you to gather more information and assist you further.
If you would like immediate assistance, please contact us at support@expeditedtravel.com
or call 877-503-9838, and our team will be happy to help.
Paid for a 1 day passport
Paid for a 1 day passport, over $700.00. I could not get in to get an authorization letter from any of the recommended vendors. I called to get help with this issue, they called back 12 hrs later. That wasn't bad, but I had missed the call and called the number left by the rep, 30-45 min later, did not get a call back for 2 days. Was not able to get my passport in one day as advertised and had to cancel trip. At no point was I able to reach a human at the number given for this issue. I wasn't upset that the passport didn't work out. What I am upset about is not getting a refund due to the COMPLETE failure on their part, NOT MINE. I had all documents, up to authorization letter, done. There is no customer support here. You pay for a PREMIUM service you would expect them to at least act like they care about the customer. I've applied for the refund and can not get get ANY correspondence back thru e-mail or phone call. I thought a company tied in with Fed-Ex would be reputable, guess I got a $700.00 lesson. Thats why I hope whomever reads this changes their mind and does not use this service
23 February 2026
Unprompted review
Reply from Rush My Passport
Good morning Berry, We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, especially with your travel plans being affected. We sincerely apologize for the delays in communication and the difficulty you encountered trying to reach support, as this is not the level of service we aim to provide.
We take your concerns seriously, particularly regarding the refund request and the challenges you faced during the process. An agent from our team will be following up with you soon to assist with your concerns and review your case in detail.
If you would like immediate assistance, please contact us at support@expeditedtravel.com
or call 877-503-9838, and our team will be happy to help.
Easiest Ever Passport Renewal
From start to finish, the process was easy and clear. I appreciated getting feedback along the way where the applICATION PROCESS was at. UPDATE 3/28/26: I actually received my passport in 19 days versus the 3 week priority I paid for, even better!
19 February 2026
Reply from Rush My Passport
Thank you for your kind feedback! We’re glad to hear that the process was easy and clear from start to finish, and that the updates along the way helped you stay informed about your application status.
We appreciate you choosing our service and thank you for taking the time to share your experience!
Reply from Rush My Passport
Thank you for your feedback! We’re glad to hear your passport arrived as promised.
We appreciate you choosing our service safe travels! ✈️
Everything was on time as promised.
16 March 2026
Reply from Rush My Passport
Thank you for sharing your feedback! We’re glad to hear that everything was delivered on time as promised.
We appreciate you choosing RushMyPassport and thank you for taking the time to share your experience! ✈️
took only 3 weks
12 February 2026
Reply from Rush My Passport
Thank you for sharing your experience! We’re glad to hear that the process only took three weeks and that everything was completed in a timely manner.
We appreciate you choosing RushMyPassport and thank you for taking the time to leave your feedback! ✈️
Reply from Rush My Passport
Thank you for your feedback! We’re glad to hear that RushMyPassport was easy and fast for you.
We appreciate you taking the time to share your experience and thank you for choosing RushMyPassport!
Jasmine is AMAZING!!
Jasmine is AMAZING!!
I give her 10 stars!😀
She is extremely knowledgeable with the process of passport renewal…. Which helped build my confidence… that she was giving me good direction. She was also extremely patient with me. My passport showed up five days earlier than the ETA!
She really helped start my trip out on the right foot. Very happy with my experience.
13 March 2026
Unprompted review
Reply from Rush My Passport
Thank you for your wonderful feedback! We’re thrilled to hear that Jasmine provided such an outstanding experience, guiding you confidently through the passport renewal process. It’s fantastic that her knowledge, patience, and support helped you feel confident and prepared.
Kevin Ventura provided me with outstanding service
Kevin Ventura provided me with outstanding service during the application review and verification process. He was very knowledgeable, responsive, patient, thorough, and a pleasure to work with
11 March 2026
Unprompted review
Reply from Rush My Passport
Hello Mike, thank you for your kind words. It is always great to know that our customers are receiving 5-star service. We will be sure to thank Kevin for his excellent service. We look forward to assisting your family members and friends with their passport needs.
Lucero answered all of my questions and…
Lucero answered all of my questions and quickly resolved my issue. Customer service was outstanding!
11 March 2026
Unprompted review
Reply from Rush My Passport
Thank you for your kind feedback! We’re delighted to hear that Lucero was able to answer all of your questions and resolve your issue quickly. Providing helpful and efficient customer service is something we truly strive for.
We appreciate you taking the time to share your experience, and thank you for choosing RushMyPassport!
Maria was great - waiting on hold wasn't
Once I got connected with Maria, I received exactly the information I needed. She was very clear, thorough, and patient. However, I had to call three times and wait indefinitely on hold before I finally got through to her.
9 March 2026
Unprompted review
Reply from Rush My Passport
Thank you for sharing your experience. We’re glad to hear that Maria was able to provide the clear, thorough, and patient assistance you needed once you were connected with her. We appreciate you taking the time to share your feedback and thank you for choosing RushMyPassport
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