Rush Hair & Beauty Reviews 

3,090
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 332 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and welcoming, often highlighting their attentive listening skills and expertise in delivering desired results. Many people appreciate the exceptional service, noting that stylists provide valuable advice and create a pleasant, comfortable atmosphere, making each visit a positive and confidence-boosting experience. However, some customers also noted dissatisfaction with the final results, experiencing issues like hair loss, visible roots after highlights, or cuts not meeting expectations. A few other people also felt that customer service was unsatisfactory, citing instances of rudeness from staff or managers, appointment mix-ups, and wasted time.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service, praising stylists for their professionalism,... See more

Product

Reviewers highlight ambiguous aspects of product, with some expressing great satisfaction, loving their new... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant dissatisfaction with the... See more

User experience

People report positive experiences with user experience, with many describing it as brilliant and great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Farah who did my hair was amazing and professional. I’m really pleased with the results. I would have expected a slightly nicer experience for the money I paid if I’m honest, the salon is quite sm... See more

Company replied

Rated 5 out of 5 stars

Always the best service provided by the brilliant Claudia !! And so happy with my recent hair colour. Claudia listened to what I wanted, advised based on her years of expertise and executed it to per... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Rush Stratford. All the staff are great and make it a very welcoming place. I’ve been coming here for over a year and every hair cut is amazing, Harvey never disappoints! Salon is alw... See more

Company replied

Rated 5 out of 5 stars

Amazing experience again today with Sonia in Bromley. Always an excellent cut and her blow dry is BRILLIANT 🤩 she very kindly offered to pin curl too so I can take down before going out tonight.

Company replied


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,090)

331 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

He never fails to impress

I would like to say thankyou to the entire team at rush brghton for there service and especially nicky who has offered me experianced and good advice during our consultations around highlights and cut needed...!
Being in the salon is always a pleasure and the end result is never disappointing...!
See you again soon
Mark hatcher

8 November 2025
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Mark!

Thank you so much for your feedback. We’re really pleased to hear you had a great experience with the team in Brighton and that Nicky provided helpful, experienced advice during your consultations. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Nik and his team at Rush, Brighton

Nik and his team at Rush, Brighton are friendly and provide excellent customer service, fantastic value for money, and of course great haircuts etc. Highly recommended!

Nik did my hair in the Pride colours for Gran Canaria Winter Pride!

10 November 2025
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Nick!

Thank you so much for your feedback. We’re really pleased to hear you enjoy the friendly service from Nik and the team in Brighton and that you’re happy with the value and results. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Gemma is amazing

Gemma is amazing

5 January 2026
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Julie!

Thank you for your feedback. We’re so pleased to hear you had a great experience with Gemma. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Lovely salon

Lovely, friendly salon. Nik is always warm and welcoming and makes it a lovely experience while also being quick and efficient. The setup of the salon makes it easy to work - I usually bring my laptop and work while I’m there. Colour, cut and treatments are all done by the same hairdresser which I like. They offer discounts and loyalty rewards too. Great little salon.

18 December 2025
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Rosie!

Thank you so much for your lovely feedback. We’re really pleased to hear you enjoy the friendly atmosphere and that Nik makes every visit welcoming, efficient, and easy to fit around your day. It’s great to know the salon setup works well for you and that you like having everything done by the same stylist. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Such lovely staff …

Such lovely staff and my personal stylist Hannah is fantastic

24 October 2025
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Nicola!

Thank you so much for your feedback. We’re really pleased to hear you enjoy the lovely atmosphere and that Hannah takes such great care of you. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

The Rush team are amazing

The Rush team are amazing. They are always honest in their opinions and work with you to get your desired outcome. Nik has also been kind enough to look after my young son’s hair after some challenging hair experiences.
Highly recommend using this salon, amazing staff and a great leader.

1 January 2026
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Peter!

5 stars made our day. Thanks so much for the love and for choosing to visit us. We can’t wait to have you back in the chair again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Very friendly and welcoming…

Very friendly and welcoming environment. I left the shop very happy about the colour ☺️

3 December 2025
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Teresa!

Thank you for your feedback. We’re so pleased to hear you felt welcomed and left happy with your colour. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 4 out of 5 stars

Welcoming with Excellent Service

Welcoming, friendly staff which creates a happy atmosphere.
Excellent service - my hair looks amazing afterwards - better every time in fact!
Only reason it isn’t 5 stars is because I am not a huge fan of the loud, repetitive hip hop music that generally plays - I prefer more chilled vibes!

31 October 2025
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Caroline!

Thank you for your feedback. We’re so pleased to hear you enjoy the welcoming atmosphere and that you’re happy with the results each time you visit. We also appreciate your comments about the music and will share this with the team. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

As always a great and perfect experience

As always a great and perfect experience

3 January 2026
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey SV!

Thank you so much for your lovely review. We’re really pleased to hear you had another great experience with us and we appreciate your continued support. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Definitely rush hair 👌

Was made comfortable as soon as I arrived , a very friendly team and very professional! Got advise and care tips loved my finished colour and look forward to my next trip definitely sticking with rush hair 👌

23 December 2025
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Heidi!

Thank you so much for your lovely review. We’re so pleased to hear you felt comfortable from the moment you arrived and that the team took great care of you. It’s great to know you loved your finished colour and found the advice helpful. We can’t wait to welcome you back on your next visit and are so glad you’re sticking with us. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Nik the manager at Rush Brighton is…

Nik the manager at Rush Brighton is brilliant. So professional, listens to exactly how you want your hair, gives great advice and works with you to get the best results. My hair has never looked and felt so good. I highly recommend a visit to Rush Brighton and ask for Nik, you wont regret it.
Margaret

7 January 2026
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Margaret!

Thank you so much for your kind words. We’re really pleased to hear how well Nik looked after you and that you felt listened to and supported throughout your visit. It’s great to know you’re happy with both how your hair looks and feels, and we truly appreciate the recommendation. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

I can’t recommend this hairdressers…

I can’t recommend this hairdressers enough! From the moment you walk in, you’re made to feel welcome and relaxed. The team is incredibly friendly, professional, and truly listens to what you want. My hair has never looked or felt better — the cut and styling were flawless. It’s clear they take real pride in their work. I always leave feeling confident and pampered. Simply fantastic!

7 January 2026
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey S JASSAL!

Thank you so much for such a lovely review. We’re really happy to hear you felt welcomed and relaxed from the moment you arrived and that the team took great care of you. It’s wonderful to know you loved your cut and styling and left feeling confident and pampered. We truly appreciate your kind words and look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

I wouldn’t go anywhere else for my…

I wouldn’t go anywhere else for my colour and cut!

9 December 2025
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Kate!

Thank you so much for your lovely feedback. It means a lot to know we’re your go to for colour and cut and we really appreciate your trust. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Favourite hair salon

I’ve been going to Rush for 5 years now, always with Alex and Nik. They are absolutely incredible and somehow understand what I want for my hair even better than I do. The results are always perfect. The whole staff is so welcoming and makes you feel comfortable every time. I wouldn’t trust my hair with anyone else!

5 January 2026
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Valeria!

Thank you so much for your wonderful review. We’re so pleased to hear how well Alex and Nik have looked after you over the years and that you always leave happy with the results. It’s great to know the whole team makes you feel welcome and comfortable every visit. We truly appreciate your loyalty and look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

A brilliant service as always from nic…

A brilliant service as always from nic and the team. Thank you

21 December 2025
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Anita!

Thank you so much for your lovely feedback. We’re really pleased to hear you received brilliant service again from Nic and the team and we appreciate your continued support. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

I have been coming to Nik now for a few…

I have been coming to Nik now for a few years he is such a lovely and welcoming hairdresser! I always feel comfortable and well looked after. Nik has completely transformed my hair and brought it back to life. Every time i come I walk out feeling like a new person. He is so amazingly talented and i couldn’t recommend him more!

28 November 2025
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Emily!

Thank you so much for your wonderful review. We’re so pleased to hear how well Nik looks after you and that every visit leaves you feeling refreshed and confident. It’s fantastic to know you’re happy with the transformation and the care you receive. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Love this salon

Love this salon, professional and friendly, Alex always delivers exactly what I need - booking again before you leave helps build up points too!

7 January 2026
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Nicky!

Thank you so much for your lovely feedback. We’re so pleased to hear you enjoy visiting the salon and that Alex always delivers exactly what you need. It’s great that you’re taking advantage of the points too! We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Rush in Reigate is made special by the staff

I have been going to Rush in Reigate for many years. Not only are the stylists brilliant and listen to what you want, they give advice and make each visit special. I wouldn't go anywhere else

7 December 2025
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Josey!

Thank you so much for your kind words. We’re so pleased to hear that our stylists in Reigate make each visit special and take the time to listen and offer advice. It’s wonderful to know you wouldn’t go anywhere else. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

Emily was brilliant

Emily was brilliant, polite, friendly and understood my request perfectly.

7 December 2025
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Louise!

Thank you so much for your feedback. We’re delighted to hear that Emily was so friendly, polite, and understood exactly what you wanted. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

Rated 5 out of 5 stars

I thought that the Manager Nicola and…

I thought that the Manager Nicola and Chloe were both very professional and enthusiastic. They both gave me a good blowdry

31 December 2025
Unprompted review
Rush Hair & Beauty logo

Reply from Rush Hair & Beauty

Hey Valued Client!

Thank you for your feedback. We’re pleased to hear that Nicola and Chloe provided a professional and enthusiastic service and that you enjoyed your blow dry. We look forward to seeing you again soon.

Warm Regards
Rush Hair & Beauty

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look