Bought two shorts and a t-shirt, in retrospect I wouldn't do it again. The quality-price ratio is underwhelming to acceptable even at the constant offers (2-in-1 shorts for €33), the stitching is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It took a bit longer to receive the item, that's acceptable. But colour and size don't match my expectations and I get no reply on my request for their return instructions (even sent the request twi... See more
Company replied
I ordered the black running shorts, these took 4 weeks to be delivered which I was unhappy about, I’ve ran in the shorts 3 times now and find the inner short which holds the phone is too thin, my phon... See more
Company replied
The products are decent quality - if they arrive! I have tried numerous times to contact the company about a non-delivered item but there has been no response. The shorts I have had delivered are good... See more
Company replied
2.5
Poor
80 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
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Don’t bother
Customer service team changes their stories email by email as to why an order hadn’t been shipped, and then why there were more delays.
Once it did arrive, the quality is poor, the sizing is poor, there are loose threads everywhere, the thermal lining is non existent. Getting a refund out of them is a painful experience.
Will be initiating a chargeback.
Edit to add.
The company asked me to edit my review once they had eventually provided me a refund.
They provided the refund - still wouldn’t bother.
10 March 2026
Unprompted review
Poor customer service - no response to return request after multiple attempts
I bought the running tights and they turned out to be too small. I contacted Runnr multiple ways to return and exchange them - by emailing the address suggested in the website returns page, by replying to the order and delivery confirmation emails, and via the form on the website. I got no response after multiple weeks of trying, while still receiving marketing email every other day. I ordered from Runnr considering the product description and also to support a local business but I wonder if its a good choice considering the poor service.
13 February 2026
Unprompted review
Reply from Runnractive
Hi Nag,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrating this has been for you.
If you contacted us through multiple channels and did not receive a response for weeks, that is not acceptable. We sincerely apologise for the lack of communication, especially while marketing emails continued — we understand how that would feel disappointing.
If the tights were too small and you were requesting a return or exchange, your enquiry should have been acknowledged and handled promptly. That is the level of service we aim to provide.
Please contact us again directly with your order number and the email address you used so we can urgently locate your case and review what happened. We are committed to resolving this properly.
We appreciate that you chose to support us and regret that your experience has left you questioning that decision.
Kind regards,
RUNNR customer service team.
Runnractive socks are a solid pick for…
Runnractive socks are a solid pick for both workouts and everyday use. They offer a secure, comfortable fit without feeling too tight, and they hold their shape well even after multiple washes. Great quality overall, backed by dependale service.
25 February 2026
Unprompted review
Poor customer service
The products are decent quality - if they arrive! I have tried numerous times to contact the company about a non-delivered item but there has been no response. The shorts I have had delivered are good - shame about the missing top in the same order.
6 February 2026
Unprompted review
Reply from Runnractive
Hello,
Thank you for your feedback. We’re very sorry to hear about the missing item and the lack of response you experienced.
We’re glad to hear that you’re happy with the shorts that arrived, but we completely understand how frustrating it must be to have part of your order missing and not receive a reply when trying to resolve it.
If an item from the same order has not been delivered, this should be properly investigated. In some cases, orders may be shipped separately, but this should always be clearly communicated.
Please contact us again directly with your order number and details of the missing top so we can urgently check the shipment status and arrange the appropriate resolution — whether that is tracking clarification, reshipment, or another suitable solution.
We apologise for the inconvenience caused and appreciate the opportunity to make this right.
Kind regards,
RUNNR customer service team.
The UltraLight Performance Cap from…
The UltraLight Performance Cap from Runnractive has quickly become my go-to for runs and hikes. With its breathable design and snug, stay-put fit, it's the perfect blend of function and style—adding comfort and confidence to every adventure.
23 February 2026
Unprompted review
I recently bought a pair of leggings…
I recently bought a pair of leggings from Runnractive and I’m really impressed. The material is incredibly soft, yet it provides great support and stays in place during workouts. The sizing was spot on, which made the fit even better. Overall, I’m very satisfied with the quality and performance.
23 February 2026
Unprompted review
I wanted something lightweight for…
I wanted something lightweight for daily jogging, and this cap was delivered. It dries fast and feels soft. I appreciated how easy it was to return an extra item I didn't need.
21 February 2026
Unprompted review
Not what I expected or like to advert
Arrived reasonably quickly but the size was much bigger than detailed on the website and the quality very poor. The only way to get a refund is to send back to china. Their preferred option is for me to take a 50% reduction or buy the right size at 70% off. I don't want to spend more!
17 February 2026
Unprompted review
Reply from Runnractive
Hi JP,
Thank you for sharing your feedback. We’re genuinely sorry to hear that the product did not meet your expectations.
If the sizing was significantly different from what was indicated on our website, we understand how frustrating that must be. Accurate size guidance is important, and we take concerns about inconsistency seriously.
We also understand your hesitation about spending more money after being disappointed with the initial purchase. While international returns can sometimes require shipping back to our fulfilment centre, alternative options such as partial refunds or discounted replacements are offered to help reduce inconvenience and cost for customers. However, we recognise that these options may not suit everyone.
We would appreciate the opportunity to review your specific case again. Please contact us directly with your order number and photos of the item received so we can reassess the situation and see if a fair resolution can be provided.
We regret that your experience has left you dissatisfied and value the opportunity to address this properly.
Kind regards,
RUNNR customer service team.
The shorts are decent
The shorts are decent, but I would have liked the inner liners to be tighter. I have skinny legs and the liners do not grip my thighs tightly, so the phone in the pouch does jiggle around a little. I would also prefer the shorts to be longer, as they really are quite short shorts, and again, with long skinny legs they do appear very short. That said, the material quality seems good and they have washed up well, and if the inner liner was tighter they would have gotten five stars from me.
15 February 2026
Unprompted review
I accidentally ordered the wrong size…
I accidentally ordered the wrong size of Activewear Shorts, but the exchange process was quick and simple. The new fit is perfect. Runnractive handled everything smoothly with fantastic customer care.
11 February 2026
Unprompted review
Unfortunate experience - avoid!
Unfortunately, an on-line ordering experience I regret. The running shorts and shirt are not my size (too small) despite the size label being XL. Customer Service is slow to respond (by email, no contact phone numbers given) and appear to use a cut-and-paste reply quoting a different problem from someone else. The options for resolution are to return the goods for an exchange or full refund (but no forwarding details provided!) or pay another 30% for a gamble on getting the correct sizes this time (yeah, right). In all likelihood, either a dreadful business model or a scam to flog rip-off copies or surplus inventory.
12 February 2026
Unprompted review
Reply from Runnractive
Hello,
We’re very sorry to read about your experience and understand how disappointing this must have been.
If items labelled XL fit significantly smaller than expected, that absolutely deserves proper review. We take sizing accuracy seriously, and if there has been a grading or labelling issue, that needs to be investigated.
We also apologise if our responses felt generic or delayed. That is not the level of customer service we aim to provide. Every case should be handled individually and carefully.
Regarding returns and exchanges, we do offer return options in line with our policy, and forwarding details are provided once a return is approved and processed through the proper channel. We understand how frustrating it is if that process was not clearly communicated.
We want to clearly state that we are not a scam business, and we do not sell counterfeit or surplus inventory under false labelling. However, if your experience has led you to feel that way, we sincerely regret that.
Please contact us again directly with your order number and photos of the size labels so we can urgently review your case and work toward a fair resolution.
We appreciate you taking the time to share your concerns.
Kind regards,
RUNNR customer service team.
Delivery takes weeks and poor quality…
Delivery takes weeks and poor quality running shorts for the price.
4 February 2026
Unprompted review
Reply from Runnractive
Hi Steve,
Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience has been disappointing.
We understand how frustrating it is when delivery takes longer than expected, especially when you are looking forward to receiving your order. We also regret that the quality of the running shorts did not meet your expectations for the price.
That is not the standard we aim to provide. Feedback regarding both delivery timelines and product quality is taken seriously and will be reviewed with our logistics and product teams.
If you are open to it, please contact us directly with your order number so we can review your specific case and see what resolution may be available.
We appreciate you taking the time to share your experience.
Kind regards,
RUNNR customer service team.
Poor product and poor customer service
Ordered running shorts, zip broke with 2 weeks.
I was happy to return the shorts for a new pair.
All I was offered was either a 30% refund or discount on my replacement short or a store credit.
Why would I spend more money on product that has failed in a short period of time.
Very poor product.
10 February 2026
Unprompted review
Reply from Runnractive
Hello,
We’re very sorry to read this and completely understand your frustration.
A zip breaking within two weeks is not the level of durability we aim to provide, and we apologise that this has been your experience. A product should perform as expected, especially within such a short period of time.
We also understand why the offered options may not have felt satisfactory to you. If the item has failed due to a genuine product defect, that should be properly reviewed and handled accordingly.
We would genuinely like the opportunity to reassess your case. Please contact us directly with your order number and a clear photo of the zip issue so we can escalate this to our quality team and work toward a fair resolution.
We appreciate you bringing this to our attention and regret that your experience has left you feeling disappointed.
Kind regards,
RUNNR customer service team.
This is obviously a scam
This is obviously a scam selling useless products from China and refusing returns. If you search their homepage you will find flaws in the text revealing something is off. The address in the USA is not their firm and has been used by other scammers. Also the many people getting ill fitting sizes and low quality clothes is a tell tale.
10 February 2026
Unprompted review
Reply from Runnractive
Hello,
We’re very sorry to read your review and understand that you have serious concerns.
Regarding your comments about our address and product sourcing, we work with international fulfilment partners, which is common in e-commerce. However, we remain fully responsible for handling customer orders and resolving issues properly.
We want to clearly state that we are a legitimate business and we do accept returns in accordance with our published return policy. We do not refuse valid returns that meet the conditions outlined on our website.
If you believe you were refused a return incorrectly, we would genuinely like the opportunity to review your case. Please contact us directly with your order number and details of the communication you received so we can investigate this thoroughly.
We take feedback about sizing, quality, and communication seriously, and we are committed to improving where needed. We appreciate the opportunity to clarify and address concerns properly.
Kind regards,
RUNNR customer service team.
Customer service was helpful when I…
Customer service was helpful when I asked about sizing. The hat I ordered fits well and is super lightweight. The strap loosens a tiny bit after a long run, but it is easy to fix.
9 February 2026
Unprompted review
No answer on request for return instructions
It took a bit longer to receive the item, that's acceptable. But colour and size don't match my expectations and I get no reply on my request for their return instructions (even sent the request twice).
Seems like they spent all on marketing online, and don't care about good service for the customer. Won't last long this way ...
31 January 2026
Unprompted review
Reply from Runnractive
No answer on request for return instructions
It took a bit longer to receive the item, that's acceptable. But colour and size don't match my expectations and I get no reply on my request for their return instructions (even sent the request twice). Seems like they spent all on marketing online, and don't care about good service for the customer. Won't last long this way ...
by Filip Beerens
EXTREMELY POOR SERVICE
EXTREMELY POOR SERVICE. I ordered a pair of running shorts with great expectation. They arrived in OK time to Australia but clearly the sizing is WRONG and these are not a size M but more like an XL or XXL. No reply from customer service email, tried three times so far. I just want the correct product I paid for. I have worked in the fashion industry for 20 years and know sizings and pattern grading, these are way off and in no way match the sizing portrayed in the website or on socials. FALSE ADVERTISING. IMO the size label has been stitched on after construction to falsely label the size of stock as to clear everything remaining. Where is the customer service?
31 January 2026
Unprompted review
Reply from Runnractive
Hi Vernon,
We’re very sorry to read your review and understand how frustrating this must be especially when you feel the sizing is significantly incorrect and have not received a response.
If a product labelled Medium fits closer to an XL or XXL, that absolutely warrants investigation. We take sizing accuracy seriously, and we strongly refute any suggestion that labels are altered after production. That is not how our products are manufactured or handled. However, if there is a grading or labelling issue, we want to identify and correct it.
We also sincerely apologise if your emails have gone unanswered. That is not the standard of customer service we aim to provide, and we understand how that adds to your frustration.
Please contact us again directly with your order number and clear photos of the size label and garment measurements so we can urgently review your case with our production team and arrange the correct resolution. If the item is incorrectly sized, we will work to put this right.
We appreciate you bringing your concern
If you are open to it, we would welcome the opportunity to review your specific order again. Please contact us directly with your order number so we can reassess your case and see whether there is a fair resolution we can provide.
We regret that your experience did not meet expectations and appreciate you sharing your concerns.
Kind regards,
RUNNR customer service team.
Agree with others - don't go there
Agree with others, delay in order and the sizing was wrong. No refunds accepted and only exchanges, but no exchanges if you have "changed your mind" about the size. I ordered small but clearly should have ordered extra-small. I was offered an XS to be sent at additional £10.20. To be honest, the quality isn't great - the lycra inner is very thin and poor quality and wouldn't stop my phone bouncing if running, and the outer has too much material and is hence "flappy". I wouldn't order from this company again. Based outside of the UK, and again agree with others, I am not sure that their refund/exchange practices necessarily comply with UK law, although I am no expert.
26 January 2026
Unprompted review
Reply from Runnractive
Hi Simon,
Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience has left you feeling this way.
We understand how frustrating it is to experience both delivery delays and sizing issues. If the sizing guidance did not lead to the right fit, we acknowledge how disappointing that can be especially when additional cost was involved in offering a different size.
Regarding exchanges and refunds, our intention is never to make the process feel unfair or confusing. We appreciate you highlighting the concerns around how our policies are presented, and we will review this carefully to ensure clarity and compliance with applicable regulations.
We’re also sorry to hear that the product quality did not meet your expectations. Feedback regarding fabric thickness, phone pocket support, and outer material fit is important and will be passed to our product team for review.
If you are open to it, we would welcome the opportunity to review your specific order again. Please contact us directly with your order number so we can reassess your case and see whether there is a fair resolution we can provide.
We regret that your experience did not meet expectations and appreciate you sharing your concerns.
Kind regards,
RUNNR customer service team.
No response Product received is the wrong size
Product received is the wrong size (xs vs xl so not close)
Communication via both the given support email address and “contact us” page on the website is ignored and the phone number is unanswered
26 January 2026
Unprompted review
Reply from Runnractive
Hi Michael,
We’re very sorry to read this and understand how frustrating that must be — especially receiving an XS instead of an XL. That is clearly not a minor sizing difference, and we apologise for the mistake.
If the wrong size was sent, this should have been handled promptly and professionally. We are also sorry to hear that you did not receive a response via email or the contact form. That is not the level of communication we aim to provide.
Please contact us again directly with your order number and a clear photo of the size label you received so we can urgently investigate and arrange the correct resolution for you.
We appreciate you bringing this to our attention and are committed to resolving this properly.
Kind regards,
RUNNR customer service team.
No Excuses Guarantee
No Excuses Guarantee
Wrong size? Swap it, no questions asked.
This is not the case, I bought the size i usually buy which is an XL they are definitely not european XL more like a medium when I asked about swapping them for the next size up they told me it came under their change of mind policy and therefore could not be swapped but offered me a deal where I could buy another pair at a reduced rate. (No Excuses Guarantee) I don't think so
27 January 2026
Unprompted review
Reply from Runnractive
Hi Clive,
Thank you for sharing your experience. We’re genuinely sorry to hear that you feel let down.
If the sizing did not match what you reasonably expected from an XL, we completely understand how frustrating that must be especially when you relied on our “No Excuses Guarantee” messaging.
Our intention with that guarantee is to give customers confidence when purchasing. It is never meant to feel misleading. If your case was handled under a “change of mind” policy and that did not reflect the situation properly, then we sincerely apologise for the confusion and frustration caused.
Sizing can vary slightly depending on the cut and manufacturing specifications, which is why we provide a size guide. However, if an item fits significantly smaller than standard expectations, that deserves proper review.
We would really appreciate the opportunity to look into your specific case again. Please contact us directly with your order number so we can reassess the situation and see what can be done to resolve this fairly.
We value your feedback and regret that this experience did not meet your expectations.
Kind regards,
RUNNR customer service team.
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