Ordered a pair of trainers. Order processed then after 5 days they said out of stock. Ordered a shock absorber bra. As in a genuine one from pic with a nice print. Bra arrived and it is a Champion br... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just purchased Amazit Active Max watch. I placed order on 16.02 and received it on 19.02. Super fast shipping. Thanks. Only the shipping box should be more solid and secure.
Company replied
I found the running trainers I wanted (Saucony guide 18) at a very good price on here and having read other reviews decided to go ahead and order. I’m in the uk and this company is based in Denmark. T... See more
Company replied
Often a little worried when purchasing from an online site that I haven’t used before. But this is an excellent service. I found Nike trainers that aren’t available in most stores anymore, at a very... See more
Company replied
Company details
Information provided by various external sources
At runningXpert.com we do our best to provide our customers with the largest selection of the best products for running. At the same time, we strive to provide our customers with the best possible service! Here you will find a wide selection of well-known models from leading manufacturers. We are constantly looking for new and exciting brands. We are a Danish company and have been in the sports business for over 20 years. The Danish version of RunningXpert.com has been online since summer 2005. We always buy our products from official suppliers, so you'll never find counterfeited products on the store. Of course, if you have any questions regarding our online store, our products or anything else, you are more than welcome to contact our customer service. We hope you find what you need.
Contact info
Gammel Sellingvej 1, 8370, Hadsten, Denmark
- +45 86 98 36 14
- customerservice@runningxpert.com
- runningxpert.com
4.1
Great
2K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceeded Expectations
Always wary of companies located abroad but Running Expert exceeded my expectations. Their price for a Garmin Watch was lower than any other retailer. Delivery was completed in 4 days ( excellent now they have changed their delivery company) Their communication was great and I would strongly recommend them to any prospective purchasers
18 September 2023
Unprompted review
Reply from RunningXpert
Hi Tippers.
Thank you very much for your nice review and feedback using our site. We are very glad to hear about your experience.
Have a nice day // Henriette, RunningXpert.com
Excellent experience
Excellent experience! I ordered a pair of Brooks running shoes and they arrived in Scotland in 4 days. Top class
30 September 2023
Unprompted review
Reply from RunningXpert
Hi Chris,
Thank you very much for your great review! 😀️🏃️🤩️🙌️
Nice to hear you are happy with our delivery time.
Have fun with your new Brooks shoes.
Running greetings
Jesper
RunningXpert.com
E-shop professionale e conveniente
E-shop molto professionale, prezzi bassi, postvendita molto accurata
16 September 2023
Unprompted review
Reply from RunningXpert
Ciao Patrizio,
Grazie mille per la tua fantastica recensione! 😀️🏃️🤩️🙌️
Siamo felici di sapere che sei soddisfatto del nostro sito web.
Saluti di corsa
Jesper
RunningXpert.com
Good service and good experience
Good product, good service and good price.
Customer service contact via email and phone is swift and responsive. It helped me out.
14 September 2023
Unprompted review
Reply from RunningXpert
Hi Dobbel.
Thank you so much for your nice review and we are very happy we could help you out 😀️
All Best Henriette
Excellent service and price for Garmin Fenix 7
Bought a Garmin watch that was on sale from runningxpert.com. The watch was delivered to Ireland within a week of placing the order. Shipment was easy to track and the customer service team were quick to respond to my query. Overall I'd recommend this company and would purchase from them again.
15 September 2023
Unprompted review
Reply from RunningXpert
Hi Adam,
Thank you very much for your great review! 😀️🏃️🤩️🙌️
We are very pleased that our service and delivery met your expectations
Running greetings
Jesper
RunningXpert.com
Great discounts and fast shipping
Ordered some Asics running shoes on a Sunday and were delivered to my address in the UK by Thursday the following week. Shoes were great, exactly what I had ordered and purchased at £50 lower than the asics site! The only negative would be that it was not made clear that the shoes were being shipped from Denmark and there was no returns slip in the parcel. More transparency over the company destination and returns process would have been better.
7 September 2023
Unprompted review
Reply from RunningXpert
Thank you for your feedback. We are glad to hear that you are happy with your Asics running shoes and that you got them at a lower price than the official site. We apologize for any inconvenience caused by the lack of clarity about the shipping and returns process. We are working on improving our website and the return policy we offer in countries outside of the EU, to provide more transparency and convenience for our customers. We appreciate your understanding and want to thank you again for the 4 stars! 😊
Great experience!!!
Great experience!!! I paid a Garmin Fenix 7x sapphire solar, 150 euro less then the other on line sellers. I had a small problem with the delivery of the parcel and I requested assistance trough the call center, where an amazing guy (Fabio) quickly solved the problem. But the best thing was that he called me back two days later, to make sure that everything was gone well! Incredible!!! Thanks again
29 August 2023
Unprompted review
Reply from RunningXpert
Thank you so much for the positive feedback! It makes us so happy to hear that you were satisfied with our service! We have also already informed Fabio of your message! 😊 Again thank you so much! and we hope you will enjoy your new watch.
Zuverlässig
Timely delivery, value for money, in case of hick-ups, friendly, competent & helpful help desk
18 August 2023
Unprompted review
Reply from RunningXpert
Hi UN.
Thank you so much for your amazing review and nice words. We are so happy to hear about your experience :)
Have a nice day // Henriette, RunningXpert
This company is first class
This company really is first class. The sale discount prices are great, there is plenty of choice and the customer service is fantastic. I would recommend this company without a doubt.
1 August 2023
Unprompted review
Reply from RunningXpert
Hi Mr. Banks.
Thank you so much for your amazing review, we appreciate this and are happy to hear about your experience using our site and customer service 😀️😀️
All Best Henriette, RunningXpert.com
Perfect online purchase
Easy to order a pair of north face hiking trainers, and they arrived just a few day's later with no issues at all,running expert are a good online shopping experience in my opinion,don't hesitate to make a purchase if its saving you money.
Thanks running expert.
22 July 2023
Unprompted review
Reply from RunningXpert
Hey Gary
Thank you for your positive feedback! We are thrilled to hear that you had an easy and smooth shopping experience with us while ordering your North Face hiking trainers. It's great to know that the delivery was prompt and hassle-free.
At Running Expert, we strive to provide our customers with excellent service and competitive prices. Your satisfaction is our top priority, and we truly appreciate your kind words.
If you have any more needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Running Expert, and happy hiking with your new trainers!
Best regards,
Frederik
Pink adidas adistar trainers
I was looking for a pair of pink adidas adistar trainers in size 3.5, I couldn't find any. I came across runningxpert.com they had the last pair available. Even though they are based in Denmark the delivery time was excellent. Tracking was provided saying they had gone through customs. Once in the UK they were picked up and delivered by DPD with a time slot. Arrived at my door within 5 days!! I'm so pleased with the trainers, and the customer service is great too. Thank you 😊
20 July 2023
Unprompted review
Reply from RunningXpert
Hey Jodie
Thank you for your wonderful feedback!
We're thrilled to hear that you found the pink Adidas Adistar trainers in your size on our webside. We always strive to provide a wide range of products and make them available to customers worldwide, and we're glad we could meet your needs.
It's great to know that you were impressed with our fast delivery service even though we're based in Denmark. We work with reliable shipping partners like DPD to ensure timely and secure deliveries to our customers.
We're delighted that you're pleased with your new trainers, and we appreciate your kind words about our customer service. It's our priority to provide excellent support to all our customers.
Thank you for choosing RunningXpert, and we hope you enjoy your new trainers for many runs to come! If you have any more questions or need assistance, don't hesitate to reach out. Happy running!
Best regards,
Frederik
No problems for me
Ordered a pair of trainers on the 2nd July. Had an email confirmation of my order shortly afterwards. Had an email the day after with tracking details for the delivery. Had an email from DPD on 5th July saying my parcel would be delivered the next day. Had an email from DPD on 6th July saying the parcel would be delivered between 11.02am and 12.02pm that day. Parcel arrived about 11.05am. No issues whatsoever for me.
6 July 2023
Unprompted review
Reply from RunningXpert
Hey Rich
Thank you for sharing your positive experience!
It's great to hear that your order process went smoothly, from the initial confirmation to receiving the tracking details and timely delivery of your trainers.
We strive to provide a seamless shopping experience for our customers, and we're glad that everything went well for you.
If you have any further questions or need assistance, feel free to reach out to us.
We appreciate your feedback and hope to serve you again in the future.
Best regards,
Frederik
Terrible company for customer service
Terrible company for customer service. I bought a running vest over 2 weeks ago and still haven't received delivery details. The details they sent me are void, and they say the parcel was attempted delivery and sent back to the shop all within the space of a few hours. The email the woman sent said we always have problems just wait a few more days. I've emailed saying I want a full refund I'll probably be waiting weeks for this as well. If you're buying from the UK just avoid this place and go to sportshoes or something or ebay. As previous reviews have explained.
6 June 2023
Unprompted review
Reply from RunningXpert
Hey Chris
We apologize for the poor experience you've had with our customer service. It's unfortunate to hear that you haven't received accurate delivery details and encountered difficulties with your parcel. We understand your frustration and the importance of timely and reliable service.
We take your feedback seriously and will investigate this issue to ensure it doesn't happen again in the future. We strive to provide excellent customer service and timely resolution to any problems that arise.
Regarding your refund request, we will process it as soon as possible. We apologize for any delays you may experience and appreciate your patience.
Thank you for bringing this matter to our attention. We value your feedback and will use it to improve our services.
Best regards,
Frederik
I think this company is out to scam
I think this company is out to scam.
Ordered some shoes and they never gave me tracking. I emailed and was told that they had been and gone and we’re on their way back to Denmark - no slip from the courier or a tracking link from the company. I was asked whether I wanted them to be resent or a refund - I asked for a refund.
I chased up about a week later and now they’re saying the parcel had been delivered? This is not true and they’ve not provided any courier information.
Would definitely avoid in future
20 June 2023
Unprompted review
Reply from RunningXpert
Hey Kally
We apologize for the negative experience you had with your order. It's important to us to address any concerns or issues our customers may have.
We understand that the lack of tracking information and inconsistent communication regarding the delivery status of your shoes is frustrating. We apologize for any confusion or misinformation you received. We will investigate this matter internally to understand what happened and to ensure it doesn't occur again in the future.
Regarding your request for a refund, we apologize if there has been a delay in processing it. We will prioritize resolving this matter promptly and ensuring you receive the refund you requested.
We value your feedback and take it seriously. We apologize for any inconvenience caused and understand your frustration. If there is anything else we can do to assist you or if you have any further concerns, please reach out to our customer service department, and we will do our best to resolve the issue.
Again, we apologize for the negative experience and appreciate your feedback.
Sincerely,
Frederik
My first experience with…
This is my first experience with RunningXpert, I got my Asics GT2000 11TR running shoes delivered in 72h. Competitive price and great service, I will be using them again.
17 June 2023
Unprompted review
Reply from RunningXpert
Hello Kamil
Thank you for your great review, we really appreciate hearing about your experience with us.
😀️🏃️🤩️🙌️
Running greetings
Frederik
The buy is great
The buy is great. But when I tried log into my account, it said wrong password, so I asked to renew my password 5(!) times, and nothing happened. Ended up buying it not through my account. Too bad. But besides that, quick delivery, also quick returns.
All in all, great website
10 June 2023
Unprompted review
Reply from RunningXpert
Hello Michal
Thank you for your review and feedback. We apologize for the inconvenience you experienced with logging into your account and resetting your password. We understand how frustrating that can be. We will investigate this issue to ensure it doesn't happen again in the future.
We're glad to hear that despite the login problem, you still found the purchasing process to be great. We strive to provide quick delivery and easy returns for our customers, and we're pleased that you had a positive experience in those aspects.
Best regards,
Frederik
RunningXperts sadly NOT!
Sent shoes via DPD,no info on apart from address(according to DPD!),so I can’t have them redelivered,also they won’t let me collect them even though I have collection cards from DPD,no they need the ok from runningxpert.com,who tried to contact the depot,then offered me £10 off when I go to collect them!are you not listening?they won’t let me collect them until you contact them!I could drive the 25 miles and back but they still won’t give me them!
YOU NEED TO CONTACT THEM!
12 June 2023
Unprompted review
Reply from RunningXpert
Dear Sean,
We apologize for this bad experience.
After two delivery attempts your parcel has been sent back to us. You´ve been fully refunded.
Sorry for the inconvenience.
Jocelyn
RunningXpert
Delays - lack of information
I am writing this review to express my extreme dissatisfaction with the services provided by runningexpert.com. I placed an order for a pair of shoes on June 3, 2023, and as of today, I have not received any confirmation or information regarding the status of my order.
The complete lack of communication from them is simply unacceptable. After placing the order, I expected at least a confirmation email or some form of communication acknowledging my delivery date. However, it has been more than a week, and I have received no updates whatsoever. This level of disregard for customer service is deeply disappointing.
Furthermore, the lack of transparency regarding the delivery of my order is concerning. I understand that delays can occur, but the complete absence of any information regarding the whereabouts of my purchase is unnerving. It leaves me wondering whether my order has been misplaced, lost, or simply ignored.
As a customer, I expected better from runningexpert.com. I chose to purchase from them based on their advertised reputation and the positive reviews I had read. Unfortunately, my experience has been far from satisfactory. The lack of professionalism, communication, and accountability from them is simply unacceptable.
I strongly advise potential customers to think twice before placing an order with runningexpert.com. It is evident that their customer service is severely lacking, and there are no guarantees that you will receive your order or any support in resolving issues.
In conclusion, runingnexpert.com has proven to be a disappointment in terms of their customer service, communication, and delivery. I regret my decision to purchase from them, and I hope my review serves as a cautionary tale for others considering their services.
3 June 2023
Unprompted review
Reply from RunningXpert
Hi Thiago
Thankyou for your feedback.
First I want to apologize for the lack of communication.
We have currently been in the process of a freight change, and so all our communication channels have not worked optimally, and I am sorry to have upset you.
Fortunately, we have already corrected the error, and I am sorry that you do not benefit from this.
Fortunately, I can see that your package was delivered today, and I hope you will be happy with your order.
I would really like to get in touch with you so that I can compensate for the missing information and at the same time help you if you have any further questions.
You can write us an email and write: Frederik.
Hope to hear from you.
Running greetings
Frederick
Great shoes and Good service
Bought Altra Olympus 5's for a good price, which arrived very quickly, and are the most comfortable trail shoes I've ever had.
17 April 2023
Unprompted review
Reply from RunningXpert
Hello Carol
Thank you for your great review, we really appreciate hearing about your experience with us.
😀️🏃️🤩️🙌️
Running greetings
Frederik
Reply from RunningXpert
Hello Graziella
Thank you for your great review, we really appreciate hearing about your experience with us.
😀️🏃️🤩️🙌️
Running greetings
Frederik, Customer service
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