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Rumé Baby Reviews 11

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TrustScore 4 out of 5

4.2

Baby Store
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Company details

  1. Baby Store
  2. Children's Toys Store

Written by the company

Welcome to Rumé Baby, where we offer only the best for your precious little one. Our luxury baby products are made with organic materials, ensuring both comfort and safety. We understand the importance of quality and eco-friendliness and provide the best products to meet those needs

Contact info

4.2

Great

TrustScore 4 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 2 out of 5 stars

STOCK ISN'T UP TO DATE.

Allowed me to place an order for a twin bath and took the money straight away, emailed me several hours later to say that it isn't actually in stock and that my refund will take up to 10 days to hit my account. 10 days to wait when my money was taken instantaneously only hours before isn't good enough.

Was really happy with the order before that, great price etc. I'm now having to buy from an alternative site for £60 additional.

3 January 2024
Unprompted review
Rumé Baby logo

Reply from Rumé Baby

Dear Abigail,

We are extremely disappointed that we were unable to fulfil this order and we would also kindly like to inform you that our website also states that the products are sent directly from the supplier. This particular product has seen a massive increase in orders and due to the festive season the item has become out of stock. This is unfortunately out of our control and of course we actioned this immediately in terms with our refund policy, all refunds may take up to 10 days to be processed usually much quicker depending on your bank. We are also very aware on the price increase for this item hence why we are unable to get anymore in stock.

We are deeply sorry for any inconvenience caused.

Please message us directly if you have any issues or concerns, we are happy to assist.

Rumè Baby Customer Service Team

Rated 5 out of 5 stars

Great communication

Great communication
Fast delivery
I brought a kitchen for my niece, it’s still boxed but looks like I want it too. Very happy with Rume baby would recommend.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing products especially as I needed…

Amazing products especially as I needed to get a eco friendly gift. What a wonderful range of products and amazing customer service during the whole order. I will definitely look here for more presents. I definitely recommend others to visit Rumé baby!

8 December 2023
Unprompted review

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