Rula Reviews 

5,172
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise their dedicated therapists for being great listeners and providing thoughtful, valuable insights during their therapeutic sessions. People also highlight that the online platform is very user-friendly, making booking and managing appointments an entirely seamless process. However, some people mentioned encountering difficulties with customer service responsiveness and receiving adequate assistance when dealing with online support tickets. Others noted frustrating experiences regarding medication management protocols, along with unexpected scheduling changes and communication barriers with certain individual providers. A few reviewers expressed disappointment when specific practitioners did not fully meet expectations during their consultations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting empathetic, skilled, and... See more

Service

Reviewers mention positive feedback about service, noting that finding and booking an appropriate provider is... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the platform for being... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising responsive and sweet... See more

Website

Users describe positive interactions with website, highlighting that the platform is very user-friendly, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My therapist is simply a perfect fit, clear, concise, thought provoking insight with a great spirit. I think being able to tell rula who you are looking for and then giving you options of who to be ab... See more

Rated 5 out of 5 stars

Scheduling my appointments was easy and in most cases follow ups were already booked for me! I never thought therapy was for me because I've always thought I had a good understanding of myself. Re... See more

Rated 5 out of 5 stars

I am very happy with Rula. I was able to find a good therapist, and the price is reasonable -- it takes my insurance! I found this experience to be way better than BetterHelp, which felt like a waste... See more

Rated 5 out of 5 stars

Having had a hard time finding a Therapist I felt would connect, On Google, I happened to come across Keviin Hawk. I felt instantly that he could very well be the one I needed. Rula was wonderful. Ea... See more


Company details

  1. Mental Health Service
  2. also in
  3. Marriage Counselor
  4. Psychiatrist
  5. Psychologist

Written by the company

Our mission is to make mental healthcare work for everyone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(5,172)

1,565 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience choosing a provider was…

My experience choosing a provider was clear, and I liked having the ability to get to know clinicians through their personal profile that helped shape my choice in therapist. My therapist is a great fit, a great communicator, and he is very resourceful.

14 September 2026
Unprompted review
Rated 3 out of 5 stars

Communication not ideal

First off, for the first appointment I didn’t have the suite number for the therapist, and her name wasn’t on the directory and I didn’t have a phone number to reach anyone. Very frustrating.

Overall, despite filling out forms the therapist didn’t seem to have a lot of information about me.

And when I canceled and gave the reason, Rula automatically rebooked all my appointments.

25 August 2026
Unprompted review
Rula logo

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

Rated 4 out of 5 stars

Kalyani’s Guidance

I appreciate all the helpful information Kalyani shares with me during our sessions. Her guidance helps me cope with stressful situations at home and better manage my overall stress.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

A great experience from start to finish

The website is clear and easy to navigate, and I appreciated the bio on each of the therapists which is very helpful to identify a therapist who specializes in the areas I was interested in. The therapist, Brett Rhodes, was very easy to talk to and helped me quickly zone into what I needed to talk about. Overall, this was a great therapeutic tool and made the experience easy and helpful and affordable.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

We are very happy with Nicole

We are very happy with Nicole. These problems we are having are many years in the making. She is working with us even though it has only been a few sessions we feel the difference. Don’t know what we would have done without Rula!

8 September 2026
Unprompted review
Rated 1 out of 5 stars

Very bureaucratic and not helpful.

Very bureaucratic and not helpful.

14 September 2026
Unprompted review
Rula logo

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

Rated 5 out of 5 stars

ADHD Specialist

I requested a woman therapist and someone that was knowledgeable with ADHD. I was referred to a nice lady, specialist with ADHD

11 September 2026
Unprompted review
Rated 1 out of 5 stars

My experience with Chanel Yako

My experience with Chanel Yako, LCSW, was unfortunately very disappointing. There were multiple occasions when she cancelled appointments or was not available on time. What hurt the most was being charged a late cancellation fee for an appointment that she herself did not show up for. I understand that circumstances happen, but I expected the same consideration and respect for my time that was expected of me as a client. Ultimately, I left feeling disappointed, disregarded, and very hurt by the experience.

10 September 2026
Unprompted review
Rula logo

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

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